• Certified Agile Coach ICP-ACC• Agile Transformation Leader | Enabling Teams to Thrive and Deliver Value with Agility - Led Agile transformation for 300 employees across 39 Software Development teams, 2 Product Owner teams, 9 Directors, and 2 VPs within 2 Value Streams, aligning guidance with each team’s Agile maturity to drive tailored success. - Agile Coaching & Strategy: Conducted 15 coaching sessions monthly, actively engaging with team members to assess "where they are" in their Agile journey and adapt strategies for skill growth and adoption. - Cross-Functional Alignment: Partnered with leaders from Directors to VPs, ensuring a cohesive Agile approach across all levels of the organization and driving impactful change. - Product & Development Empowerment: Supported Product Owners and development teams to refine backlogs, prioritize effectively, and optimize workflows, strengthening delivery timelines and boosting team morale.• Mentored Scrum Masters, Product Owners, and leaders through bi-weekly or monthly sessions to foster self-identification of patterns and anti-patterns, amplifying effective approaches while dampening inefficiencies. Made Agile metrics understandable and accessible for teams and leaders to visualize the outcomes of continuous improvement initiatives.• Agile Learning & Development: Designed and facilitated targeted learning experiences, from Scrum and Kanban workshops to immersive Dojos for practical application: - Performance Metrics: Tracked 16 areas of performance, with improvements in 14 categories; session scores rose from 1.89 to 2.63, and commitment levels increased from 1.67 to 2.75 on a 3-point scale. - Operational Impact: Achieved a 61% reduction in lead time and 18% reduction in cycle time, improving efficiency across the board and enhancing delivery quality.• Engaged with coaching peers in and outside the company to share insights, refine strategies, and contribute to the Agile community.

• Release Train Engineer (RTE) for a Train comprising 4 Software Development teams, overseeing all aspects of servicing client loans in default within the Rocket Mortgage portfolio.• Coached teams and individuals in Agile methodologies, covering role-specific practices (Scrum Master, Product Owner), Agile events (Inspect & Adapt, Retros, Sprint Planning), and the core values and principles of the Agile Manifesto.• Led key training sessions for 4 Agile teams (approximately 7 people per team), including quarterly Program Increment (PI) Planning, Inspect & Adapt sessions, and bi-weekly Operational Reviews and System Demos to align objectives and ensure continuous improvement.• Supported the transition of PI Planning to a continuous flow model, enhancing responsiveness and alignment.• Promoted continuous improvement and a learning mindset by fostering a psychologically safe environment that supports open collaboration.• Facilitated open dialogue to drive outcome-focused flow optimization, leveraging data insights for process enhancements.• Developed and shared team metrics to support targeted improvement goals and track progress effectively.

• Facilitated core Agile team ceremonies, including daily Stand Ups, bi-weekly Retrospectives, Demos, Backlog Refinements, and Sprint Planning, along with sessions focused on Team Agreements, Role Expectations, Story Mapping, and Story Estimation.• Coached team members on Agile practices, such as paired and mob programming, Feature and Story Writing, Work Estimation, Prioritization, and establishing Definitions of Ready and Done.• Guided teams to prioritize value delivery, emphasizing outcomes over mere output.• Used metrics to deliver targeted feedback to support the team’s continuous improvement experiments.• Proactively removed or mitigated impediments to ensure the team’s ability to deliver value consistently.

• Collaborated with business stakeholders to create a future-state vision for products addressing client needs in default situations.• Ensured development teams understood the “big picture,” including the purpose behind requests and clear success criteria.• Tested software solutions in lower environments to validate value delivery prior to production. • Coached and mentored team members in Agile methodologies during the organization’s transition to Agile practices

• Sr. Business Analyst in charge of Trott & Trott, one of the largest firms in the nation conducting residential default procedures.• Examine business needs/requirements to develop/document economical and practical solutions for custom Case Management System (CMS) software and related applications.• Ensure CMS conforms to rules provided by the firm, state and federal law, the firm's 672 clients (lenders) and insurers/investors on the lenders loans.• Create detailed technical specification documents to architect, design and implement economical and practical solutions for the CMS and related applications.• Test solutions to ensure code is written to specification.• Manage projects (cost estimation, resource budget, time-frames).• Interact with staff (from data entry processors to software developers to law firm partners) and vendors to elicit information, determine solutions and report completed changes.• Assess and recommend ways to improve upon current business processes. • Manage the relationship between IT and the customer regarding change integration and expectation.• Able to work alone, as part of a team and as a team leader to deliver small to large scale solutions.

• Promoted from Jr. Developer to Sr. Developer for entire Trott & Trott Law application.• Developed/maintained custom Case Management Solution (CMS) software.• Managed Help Desk for Trott & Trott’s CMS.• Created/maintained databases and tables that interact with custom software.• Created custom queries to retrieve specific data from database.• Developed/maintained external Web sites for Trott & Trott and several associated companies.• Developed/maintained intranet sites for Trott & Trott and several associated companies.• Trained staff on using in house technologies.