David G. Email and Phone Number

Assisting various companies to understand digital change and help with new directions and business relating to technology.Working with internal IT divisions and MSPs to put the best foot forward for the customer.

I was responsible for business continuity and securing the future capabilities of Spanbild IT systems. By leading an internal team that is focused on service delivery and forward planning, I managed the infrastructure systems for multiple brands within the retail and manufacturing stages of the Spanbild Group. Working with senior leaders to align their goals with viable solutions within budgetary and compliance requirements.

People focused solutions with technology.This is a newly established role within Abley that oversees several key functions that enable the delivery of quality service to the end users and to ensure support and delivery processes are aligned with the company’s strategic values. Managing a taskforce team to make recommendations for service improvement and technology advancements to further enhance the capability of the company. By being an ambassador for IT to provide effective communication and ensure actions are taken to protect and improve services. • Proactive management of the Abley infrastructure in conjunction with relevant parties, ensuring efficient setup, communication of IT setup, continuity of service and fit for purpose systems in place.• Manage the end user support and IT & S implementation ensuring that service requests are resolved in a timely manner.• Coordination and consistency of services with the Auckland office.• Ensure IT operational processes are in place.• Management of suppliers and third-party support organisations.• Ongoing identification of additional requirements or changes in the IT infrastructure.• Timely identification of issues that may impede the achievement of agreed service levels.• Identify and implement how support processes can be improved.• Ensure all site documentation and asset register are kept up to date.

Within this role I assisted with the support of a local company going through an acquisition.To keep service levels appropriate and help with the formalization and install of the new systems and office change.

November 2015 onwardsI took on the role of managing the service delivery and coordination of the IT Systems within SCIRT.With the focus on the transition of systems and data to the Christchurch City Council, clear communication and no disruption to our people has been key to the success of our role in the rebuild.May 2012 – October 2015The SCIRT IT Team performed a “Solution Delivery” function enabling the efficient delivery and support of all systems required for the Christchurch horizontal infrastructure rebuild.Among the responsibilities I held, my key focus areas were being responsive and quick to adapt to the changing business requirements of repairing Christchurch after the earthquake.I achieved this through:• Liaising with our software vendors and the various stakeholders, to develop strong relationships that gave invested support to the business.• Managing the capabilities of the external support desks and informing changes to the business which gave a reduced lead time to call management, an up skilled help desk which delivered improved first callresolutions, reduced cost and lower levels of disruption.• Performing day to day infrastructure management which gave on-hand support to the business. This delivery of onsite technical support resulted in quicker problem resolution which exceeded staff expectations.• Establishing measurement criteria and continual assessment of weak points and potential gains that improved business workflow, reduced costs of IT infrastructure and managed changes to the business requirements.• Implementing an asset inventory that improved financial and asset awareness and met needs of staff and clients.• Implementing a software deployment system that improved client stability of personal work systems and reduced cost.

I was part of a response team formed to provide IT support and infrastructure management to 150+ staff split over multiple temporary sites in Christchurch post-earthquake.Key focus areas were dislocated teams being supported at various locations across the city, refitting offices for communications and infrastructure and maintaining a DR plan due to the possibility of other events.Key outcomes included:• Infrastructure installations were completed ahead of time and supported by proactive reporting to Head Office giving an overview of security and network as it was built, reducing the downtime of the business units.• Asset inventories were completed to define requirements for new offices and post-earthquake overhaul, giving the business a cost overview to prepare for the budgeting of the new installation.• Continual investigation of new ways to serve the statisticians with implementing technology in their homes and give them confidence in the new systems, assisting the business in their staff being productive despite the dislocation.

My responsibilities and achievements included:• Internal support managing all calls and being the point of escalation for further investigation for over 150 staff through the South Island.• Designed the Service Desk software and ITIL compliance as required by the business.• Desktop/Laptop build and maintenance.• Defined local best practise with regard to NZ legal requirements around data management which created improved security models and data retention.• As part of the induction process I provided training of systems to new users, enabled first point of contact and better customer relations.

Key tasks in this role were:• Break/Fix diagnostics of HP/Compaq systems across the South Island.• First call Dell repair agent.• Ability to give continual home based service to end users and improved ownership of their personal IT awareness.

Key tasks in this role were:• Bench Technician for HP desktops and laptops.• HP Integrated Server Support team member and trainer.

I was part of the startup team to bring Hell Pizza to the South Island.Within this role I was responsible for training over 30 users in the functional tasks of the business and trained and promoted good customer service to all staff.Nightly and weekly tasks included payroll and money management, customer enquiry resolution and staff management.

This role was within New Zealand’s top film and audio studio, working with film and advertising companies to bring out the sound in their head for various TV and radio commercials, TV shows and music videos.Business involvement and understanding of client requirements were the key skills developed to bringoutstanding results for my clients.My value to the sound design field was enhanced when asked by Sky TV to freelance for them on the Sky Sports visuals.