• Owned the entire application development life-cycle for Training Management software with auserbase of more than 300 employees• Gathered user requirements from the customer; built and maintained code for the tool which fillsout a PDF document, saving the customer and employees hundreds of hours in labor• Added new input fields using WPF/XAML and linking them to a SQL-DB using Code-FirstEntity Framework/LINQ• Implemented multiple features:– Training evaluations: These allow employees to provide feedback on their training back tothe customer, including email notifications– Change-Supervisor: Allows employees to manually change who approves their trainingrequest– Add Course: Allows supervisors to add courses/vendors without tying it to a trainingrequest or their profile

• Experience with installation,maintenance, and troubleshooting of software and hardware• Familiar with performing routine system installations,setups,maintenance,and configurations• Able to perform routine system maintenance(upgrades,software/hardware updates,etc.)

• Resolved field-tickets from clients regarding IT issues• Checked Computer Hardware to ensure functionality• Installed and configured appropriate software and functions according to specifications• Ensured security and privacy of networks and computer systems