David Matlofsky Email & Phone Number

Jacksonville, Florida, United States

New Castle, Delaware, United States (Remote)

Used Genesys phone systemWorked tickets using ServiceNow and Agent WorkspaceResolve mainframe password resets, password violations, account suspensions, and region detach requests. Troubleshoot Teams video and audio issues.Used Kace to look up users assigned computers, and connection status of those computers.Manage end user accounts for Blackboard.

Mount Laurel, NJ

Provide fast and accurate transactions.Provide any other assistance that is needed.

Orange County, California, United States

Received calls from end users with a variety of computer and telephony issues.Resolved many issues such as being able to use Microsoft Office 365, AnyConnect VPN, and Empower software.Gave access to reports and directories.Resolved password and account issues using Microsoft Active Directory.Installed, configured, troubleshooted and repaired Interactions.

Brick, NJ

I am proactive in analysis of Spectrum Surveillance system along with other tools. Resolution of Network Remedy TTS tickets and network detected alarms, work towards a root cause analysis of any negative trends in market numbers. Analyze and dispatch customer reports and network incidences to fix agencies.Work with internal customers to ensure.

Voorhees, NJ

Monitor and manage ticket queues to provide timely response on a multitude of ticketed customer issues. Provide technical support on the CDV network to local technicians. Assist Field technicians as necessary during CDV installs.Troubleshoot single customer problems on the CDV network, using tools that can correlate network issues to customer trouble.

East Windsor, NJ

I am also involved with troubleshooting and working with the technicians when abnormalities are found in the field. Verify, dispatch and track outages, either from a pattern of service calls I have observed or reported to dispatch by the technicians or the LMC. If an outage reaches 2 hours I escalate it to management. If an outage starts at a severity 3 I.

Union, NJ

Review and eliminate unnecessary service calls using a variety of tools.Create, Escalate, or Resolve trouble tickets in Remedy.Provide training and assistance with software and troubleshooting to dispatchers.

East Windsor, NJ

Install Television and Comcast High Speed Internet serviceInstall and service the cable lines and customer’s computer in relation to the Comcast High Speed Internet Service.Provide customer education and assistance on television and Internet products. Cert. Comm. Tech IIIb

Robbinsville, NJ

Provided hands on and over the phone technical support for our users. Part of this included installing and managing printers & printers, managing user accounts, installing software, etc. at three locations.

Diploma, General Education

Certificate, Fundamentals Of The Unix System

Certification, Intranetware Netware 4.11 Admin

Activities and Societies: Certification in Novell Netware 4.11

Certificate, Troubleshooting, Maintaining And Upgrading Pc'S

Certificate, Excellence In Customer Service

Certificate, Return Path Operations

Certificate Of Completion, Excel 2010 Intermediate, Passed

Certificate Of Completion

Certificate, Access 2010 Introduction, Pass

Basic Access database creation and data manipulation.

Certificate, Access 2010 Advanced, Pass

Advanced access database manipulation.

Certificate, Introduction To Sql

Completed

Certificate Of Completion