David Matos Email & Phone Number

Federal District, Brazil

New York, NY, US

Porto Alegre, Rio Grande Do Sul, BR

• Managed and supported logistics systems, hosted in Azure and OCI cloud enviroment, ensuring the smooth operation of all automated production processes and overall well-being of key services, acting as L3 support.
• Focused on reducing incident openings and problem management, responding to alerts, incidents, and service requests promptly to maintain SLA using ServiceNow.
• Responsible for business requirements, gathering technical process design, technical demand specification and project deployment monitoring.
• Coordinated with vendors and third parties (L1 and L2) to resolve incidents and escalate complex technical issues when necessary.
• Troubleshot issues in Linux, Windows, Oracle and SQL Server environments to analyze root causes.
• Mitigated API integration errors by analyzing misconfigurations, version incompatibilities or communication errors.

Rio De Janeiro, Rio De Janeiro, BR

• Technical lead of the Operations Team, responsible for maintaining and supporting Revenue Cycle and Mediation systems and applications, hosted in AWS cloud enviroment, acting as L2/L3 support.
• Ensured SLA through Incident and Problem Management, supporting N1 and N3 teams using BMC ITSM and JIRA tools.
• Supported Mobile and Converged Billing Interfaces developing, configuring and customizing billing systems.
• Coordination with development teams for DevOps practices (Jenkins, Serena) in the automation of CI/CD pipelines and management of the cloud environment to implement IaC (Terraform, Docker).
• Created monitoring dashboards for systems, infrastructure and applications using Kibana/ELK and Truesight tools.
• Developed scripts in Perl, Shell Script, PL/SQL and Python to automate routines and integrate low platform systems with mainframe.

Porto, Porto, PT

• Responsible for the insurance system of Caixa Seguradora bank, acting as N2 developer.
• Maintained and enhanced Guidewire system modules (Policy, Billing and Claim) used for policy drafting, accounting, registration and claims tracking.
• Participated in daily and retrospective meetings to monitor and plan product backlog.
• Controlled and versioned artifacts (GIT).
• Worked in technical teams to prioritize issues, needs, and opportunities according to established OKRs.

Dhaka, BD

• Responsible for automation, development, and improvement of production batch routines in ShellScript, Perl, PL/SQL, C, JAVA and Python programming languages, acting as L2 support.
• Support to L1 and L3 teams in responding to Production incidents, meeting SLA targets.
• Responsible for continuous improvement of the Production environment through the developmentand review of models, methodologies, and tools for analyzing incidents and problems, focusing onquality control.

Armonk, New York, NY, US

• Tech Leader of the Billing Projects team, providing support and sustaining the systems Infinys,DETRAF, DOC1, CPM, MDS e MXDR, acting as L3 support.
• Responsible for preparing commercial proposals, function point metrics, functional and technicalspecifications with the proposal office (PMO).
• Experience in project management, system implementation and maintenance and team management.
• Ahead of developing demands, through analysis, development, testing, approval, implementationand support of Production processes, systems and applications.