- Operational responsibility for +/- 50 employees, including 3 managers- Project management- HR management together with the HR Manager- Financial statistics- Facility management of the HQ site- Review meetings with key accounts

- Operational responsibility for 3 different teams within Memo- Responsible for planning, training, motivation, customer excellence of20 FTE's- Responsible for customer SLA's- First point of contact for customer onboarding- Periodical review meetings with key accounts

- Lead the transition from the old to the new company- Coach an enthousiastic team to deliver excellent service to our customers and achieve personal growth- Establish and develop professional relationships with suppliers on all continents (with special focus on Africa and Europe)- Establish partnerships with third parties at other (air)ports outside of Belgium- Design an operational structure for the branch and ensure it meets the required standards- Design a financial… Show more - Lead the transition from the old to the new company- Coach an enthousiastic team to deliver excellent service to our customers and achieve personal growth- Establish and develop professional relationships with suppliers on all continents (with special focus on Africa and Europe)- Establish partnerships with third parties at other (air)ports outside of Belgium- Design an operational structure for the branch and ensure it meets the required standards- Design a financial structure for the branch that meets the company policy- Responsible for the administration, the reporting and all statistics for the branch Show less

- Build the perishable division of Kuehne+Nagel in Belgium- Attract new customers across Europe- Establish and develop professional relationships with suppliers on all continents (with special focus on Africa and South America)- Establish partnerships with third parties at other (air)ports outside of Belgium- Design an operational structure for the division and ensure it meets the required standards- Design a financial structure for the division that meets the company… Show more - Build the perishable division of Kuehne+Nagel in Belgium- Attract new customers across Europe- Establish and develop professional relationships with suppliers on all continents (with special focus on Africa and South America)- Establish partnerships with third parties at other (air)ports outside of Belgium- Design an operational structure for the division and ensure it meets the required standards- Design a financial structure for the division that meets the company policy- Follow-up on Customs & FASFC related topics- Responsible for the administration, the reporting and all statistics for the division Show less

- (Key) Account management- Project management- Customer retention - Generate new business- Establish and develop professional relationships with suppliers on all continents (with special focus on Africa and South America)- Establish partnerships with third parties at other airports- Part of the customer satisfaction group- Administration, reporting and statistics

- Customer retention- Generate new business- Coordinate customer projects- Administration and reporting- Networking

- Customer retention- Generate new business to the assigned customer portfolio of key accounts- Assure customer satisfaction (including SLA's)- Perform analysis on occasional and recurring problems in order to identify the root(s) and resolve once and for all- Customer education- Administration and reporting

- Deal and resolve all irregularities related to ground handling activities cargo- Responsible to prepare and follow up on all customs and commercial claims for Brussels Airlines

- Responsible for all preparation of the outgoing cargo (admin and warehouse) on short and long haul flights- Dangerous goods certified

- Responsible for the administrative part of the incoming cargo from short and long haul flights