Security Manager
Monitor and manage technicians on key performance indicators including On Time Delivery, Completion Rate, Customer Satisfaction, Service/Repeat Calls, Upsell Rate, Install/Repair Duration, Past Pending/Due, Reschedules, etc. Monitor daily technician productivity data and utilize to schedule employees, manage resources, and reward/counsel employees for productivity Ensure technician compliance with MasTec and Partner policies and procedures Communicate daily with Partner Routing Manager to ensure proper management of installation and service calendars Manage operational cost control programs including monitoring fuel consumption, overtime management, and cell phone usage Work closely with the Partner Fleet Manager and MasTec Safety to ensure compliance with all vehicle policies and procedures Coordinate with Operations staff on logistics and weather-related emergencies as needed Incorporates principles of teamwork with all organizational levels in the resolution, completion and follow-up of various responsibilities; coach and mentor team members of varying levels of experience Participate in employee evaluations making recommendations for improvement and implement training initiatives for staff which includes ensuring training for promotional opportunities Assist with counseling and coordination of corrective actions Ensure that employees are receiving the appropriate training required to be successful Ensure all new/ current employees are equipped with the proper tools, nametags, identification, uniforms, shoes and communication devices Perform Quality Inspections on a consistent basis and within guidelines. Submit and resolve all damage claims, to include negotiations with customers, filing reports, submitting check requests. Participate in operational meetings in order to promote communication and morale Hire technicians and manage new market launch activities
