David Mayer, Faim Email & Phone Number

Perth, Western Australia, Australia

Perth, Australia

• As a Senior Service Account Manager and the face of Customer Care covering the Asia, Pacific and Japan region for a Silicon Valley based cyber security/network visibility and control company. I am based in Perth.As a.
• Responsible for owning, driving and escalating issues and technical resources to resolve problems.
• Providing deployment oversight to ensure delivery, installation and customer time to value is achieved.
• Leading customer care account review meetings and quarterly business reviews.
• Providing feedback to improve product quality and functionality.
• Advising on scope of services and presenting to customers and partners.

Perth, Australia

• Norwood Systems was a start-up company in the intra-enterprise and consumer mobile telecommunication market. My role was in management of software development. KEY RESPONSIBILITIES:
• Identifying and advocating for application of engineering systems and processes to improve business outputs and team efficiency.
• Work allocation amongst the team, and project planning using Jira), acting as the Scrum Master.
• Developing professional and engineering standards for the team in order to improve productivity and quality as well as support team practices.
• Risk identification and management.
• Customer facing facets and ensuring success of customer trials.

• As co-owner of this business, I was a key strategist supporting the overall direction and development of the company. This experience gave me a solid understanding of the inner workings of a company.KEY RESPONSIBILITIES:
• Financial analysis
• Business planning
• Management of the IT infrastructure
• Strategic and financial planning
• Effectively managing stakeholder and employee expectationsACHIEVEMENTS:

• As team lead for one of the main products of the company, I had up to six direct reports. I was also the most senior C++ software engineer. KEY RESPONSIBILITIES:
• Project work allocation, scheduling and monitoring of progress.
• Leave management.
• Contingency planning and risk management of team deliverables.
• Liaising extensively with clients during the requirements capture phase.
• Effectively managing stakeholder expectations through regular communication channels, both formal and informal.

Perth Area, Australia

• One of the key focuses of this position was significant development of my customer facing skills and product delivery.KEY RESPONSIBILITIES::
• Direct customer support
• Managing the requirements capture and roll-out of mobile devices to a major client

Perth, Australia

I gained experience programming in Java, using Enterprise Architect forsoftware design and the Eclipse IDE for implementation.My role at Tieline included implementing JNI wrappers for librariesalready implemented in C as well as designing and implementingcomponents that fit into Tieline's software application. I was also taskedwith integrating the Java.

Perth, Australia

I gained almost four years C++ experience as well as over two yearsprogramming experience with the Symbian operating system for mobiledevices. Development included VOIP (H323), Bluetooth and embeddeddevice programming. I also have experience porting software fromSymbian to Windows CE based devices.I gained much experience in object orientated design. Most.

Bachelor Of Engineering, Bachelor Of Commerce, Information Technology, Finance

Activities and Societies: University Engineers' ClubSecretary of University Engineers' Club

Level 2, Pass With Distinction

Executive Development Course (Edco)

* Identifying and applying strategic thinking and direction * Designing, implementing and managing organisational change * Ethics and.

Applied Project Management

* Assess the organisational context for the project and apply project management principles to workplace initiatives * Develop a project.