David Mayer, Faim Email & Phone Number

Perth, Western Australia, Australia

Perth, Australia

As a Senior Service Account Manager and the face of Customer Care covering the Asia, Pacific and Japan region for a Silicon Valley based cyber security/network visibility and control company. I am based in Perth.As a Service Account Manager, I am responsible for developing, cultivating and managing a world-class customer experience for Forescout customers. I am the primary customer contact point and advocate for services and support within my region.Through my work at Forescout I have a deep understanding of cyber security, current threats and the importance of network visibility and control in order to mitigate risk.KEY RESPONSIBILITIES: • Responsible for owning, driving and escalating issues and technical resources to resolve problems.• Providing deployment oversight to ensure delivery, installation and customer time to value is achieved.• Leading customer care account review meetings and quarterly business reviews.• Providing feedback to improve product quality and functionality.• Advising on scope of services and presenting to customers and partners.• Providing escalation management for critical incidents with a focus on consultation across multiple organisational units.• Coordinating risk mitigation advice and strategies for major deployments and upgrades.

Perth, Australia

Norwood Systems was a start-up company in the intra-enterprise and consumer mobile telecommunication market. My role was in management of software development. KEY RESPONSIBILITIES: • Identifying and advocating for application of engineering systems and processes to improve business outputs and team efficiency.• Work allocation amongst the team, and project planning using Jira), acting as the Scrum Master.• Developing professional and engineering standards for the team in order to improve productivity and quality as well as support team practices.• Risk identification and management.• Customer facing facets and ensuring success of customer trials.• Developing stakeholder relationships.• Understanding and analysing customer feedback and effectively communicating this to the engineering team, resulting in product improvements.• Identifying opportunities for product development and enhancement.• Overall architectural design, planning and management of deliverables with the limited resources of a start-up.• Identifying skill gaps and leading recruitment processACHIEVEMENTS:• Establishment of engineering processes including issue tracking, software engineering development cycles and practices resulting in high quality products and accountability trails.• Translation of high-level business requirements into engineering tasks and overall engineering architecture of the Norwood Systems product, resulting in an effective, marketable product.• Successful leadership of team deliverables resulting in on time and budget product releases.

As co-owner of this business, I was a key strategist supporting the overall direction and development of the company. This experience gave me a solid understanding of the inner workings of a company.KEY RESPONSIBILITIES: • Financial analysis • Business planning• Management of the IT infrastructure• Strategic and financial planning • Effectively managing stakeholder and employee expectationsACHIEVEMENTS:• Achieved essential business growth through increasing the client base and staffing levels, while substantially reducing cost base driven by budgetary necessity. This enabled the business to continue to grow and provide services to the local WA community.

As team lead for one of the main products of the company, I had up to six direct reports. I was also the most senior C++ software engineer. KEY RESPONSIBILITIES: • Project work allocation, scheduling and monitoring of progress.• Leave management.• Contingency planning and risk management of team deliverables.• Liaising extensively with clients during the requirements capture phase.• Effectively managing stakeholder expectations through regular communication channels, both formal and informal.• Responsible for the life cycle of several projects.• Effectively working with large organisations including NATO, US Army, US Marine Corps and the Australian Defence Force as the Calytrix lead and in the case of NATO both the organisational and Australian lead.• Functioning as a subject matter expert on simulation systems to users of varying level of experience. This required a flexible tailored approach to training.• Authoring of high-level reports to government organisations (Australian Defence Simulation Office).• As a world expert in simulation systems and protocols, delivery of training courses for Calytrix products as well as simulation in general.ACHIEVEMENTS:• Successful management from inception to delivery of the Cost Counter application to Australian Defence Simulation Office on time and on budget for use during a international military exercise (Talisman Sabre 2011).• Development of professional team leadership and management skills applied successfully to the team of developers under my leadership resulting in the best possible engineering outcomes as well as team member professional development. This has flown through to my subsequent team leadership success.• High level work as part of a multi-national defence project with NATO member states, culminating with a demonstration to the simulation community at the Interservice/Industry Training, Simulation and Education Conference (IITSEC) 2010.

Perth Area, Australia

One of the key focuses of this position was significant development of my customer facing skills and product delivery.KEY RESPONSIBILITIES:: • Direct customer support • Managing the requirements capture and roll-out of mobile devices to a major client

Perth, Australia

I gained experience programming in Java, using Enterprise Architect forsoftware design and the Eclipse IDE for implementation.My role at Tieline included implementing JNI wrappers for librariesalready implemented in C as well as designing and implementingcomponents that fit into Tieline's software application. I was also taskedwith integrating the Java Media Framework (JMF) into the system usingRTP as the transport mechanism.

Perth, Australia

I gained almost four years C++ experience as well as over two yearsprogramming experience with the Symbian operating system for mobiledevices. Development included VOIP (H323), Bluetooth and embeddeddevice programming. I also have experience porting software fromSymbian to Windows CE based devices.I gained much experience in object orientated design. Most programmingwas done in C++, including the addition of supplementary services to theOpenH323 project. I played a key role in implementing the TCS-Binprotocol as part of my work implementing a Bluetooth CTP application forthe Symbian operating system. I also have experience in the two mainSymbian user interfaces used on mobile phones, Series 60 and UIQ.

Bachelor Of Engineering, Bachelor Of Commerce, Information Technology, Finance

Activities and Societies: University Engineers' ClubSecretary of University Engineers' Club

Level 2, Pass With Distinction

Executive Development Course (Edco)

* Identifying and applying strategic thinking and direction * Designing, implementing and managing organisational change * Ethics.

Applied Project Management

* Assess the organisational context for the project and apply project management principles to workplace initiatives * Develop a project.