David Bardsley Email & Phone Number

Consolidation of tech products into strategic platformsManaging & prioritising backlog Supplier relationship managementOwnership of digital roadmap to deliver on IT and wider business strategy

- Cut project delivery times by 12 weeks by implementing revolutionary change engagement/governance framework and process for landing change into customer-facing channels serving c.47m customers, following detailed mapping of as-is business/operational change processes- Achieved 100% adherence to capacity utilisation tolerances for 18m+ by designing, building, implementing and iterating new capacity planning software to drive faster and better planning decision-making- Drove high-quality delivery of 2000+ changes p.a through detailed operational impact assessment, governance and delivery processes

Nationwide

- Designed, tested and launched replacement retail POS hardware/software across estate of c.420 locations and various operational/ownership models- Sitting 'business side' of IT deployment, integrated multi-national, multi-supplier test resource in UK, Poland & India to drive business readiness, visiting Poland to provide business representation, driving agenda and prioritisation- Delivery high quality training and communication to end users, taking accountability for 3rd party stakeholder management and act as custodian of quality

Nationwide

- Reduced application fraud exposure to 5 year low, representing £2m+ saving per annum, via data analytics, process enhancements and online learning content- Deployed and operationalised c.£800k overhaul of demonstration device security solutions to mitigate theft, reducing violent shop-floor theft by 70%- Participated in numerous internal investigations, leading to disciplinary action and correct control measures, documenting case progress/outcomes and creating reports for further analysis- Analysed various data sources, both established and novel, to identify patterns and trends in exposure, building business cases affect decision making at director level, using influencing and storytelling

South Coast (Various)

- Successfully managed multiple sites concurrently, driving 100%+ Vs target for sale performance, customer experience, resource allocation, shrinkage and operational/regulatory (FCA) compliance- Resolved customer problems by answering questions, investigating concerns and building positive rapport- Selected for and supported multiple store trials, from innovations in product categories, improvements to operational processes and geographically based marketing campaigns

- Cut project delivery times by 12 weeks by implementing revolutionary change engagement/governance framework and process for landing change into customer-facing channels serving c.47m customers, following detailed mapping of as-is business/operational change processes- Achieved 100% adherence to capacity utilisation tolerances for 18m+ by designing, building, implementing and iterating new capacity planning software to drive faster and better planning decision-making- Drove high-quality delivery of 2000+ changes p.a through detailed operational impact assessment, governance and delivery processes

Uk

- Established and facilitated governance, quality assessment & delivery for all commercial, technology, regulatory, and L&D projects across over 6k customer-facing colleagues and partners- Set agenda for continuous improvement in change delivery across customer facing channels, most recently enhancing automation and system integration to reduce processing time by 50%+- Gatekeeper for Director/C-suite level escalation of showstopping challenges with delivery roadmap across all customer facing channels serving c.47m customers (capacity, quality, cost, time)- Led team of inspirational change experts, with ultimate accountability for cost centre management, recruitment, professional development and performance output

Brighton, England, United Kingdom

- Completed professional development portfolio as part of university placement year- Designed and produced management reporting for executive teams to successfully measure performance- Implemented program and project governance standards for project deliverables- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes