David Baron Email & Phone Number

Middletown, Md, Us

Washington Dc-Baltimore Area

-Manage all aspects of the service department, including scheduling, dispatching, and overseeing service technicians (20 direct reports and 30 indirect reports)-Direct service operations to a growing fleet of 40,000 customers within DE, MD, PA, VA-Implemented target customer service training programs for the team, resulting in a 12% improvement in customer satisfaction scores (2021-2024)-Decreased average service department case age by 35% (2021-2024)-Enforce safety protocols… Show more -Manage all aspects of the service department, including scheduling, dispatching, and overseeing service technicians (20 direct reports and 30 indirect reports)-Direct service operations to a growing fleet of 40,000 customers within DE, MD, PA, VA-Implemented target customer service training programs for the team, resulting in a 12% improvement in customer satisfaction scores (2021-2024)-Decreased average service department case age by 35% (2021-2024)-Enforce safety protocols and procedures to ensure the well-being of technicians and customers during service visits resulting in 0 major incidents (2021-2024)-Work cross functionally with installation, sales, safety, and Field Service Support teams to coordinate service efforts, provide feedback on product performance, and identify opportunities for product or process improvement. Show less

Washington Dc-Baltimore Area

Strategic Leadership:Analyze market trends and competitive landscape to identify opportunities for expansion and improvement.Client Relationship Management:Build and maintain strong relationships with key clients to ensure satisfaction and retention.Address and resolve client issues promptly, ensuring the delivery of exceptional service and solutions.Revenue and Business Growth:Monitor and drive revenue generation through new client acquisition and upselling of ADP… Show more Strategic Leadership:Analyze market trends and competitive landscape to identify opportunities for expansion and improvement.Client Relationship Management:Build and maintain strong relationships with key clients to ensure satisfaction and retention.Address and resolve client issues promptly, ensuring the delivery of exceptional service and solutions.Revenue and Business Growth:Monitor and drive revenue generation through new client acquisition and upselling of ADP services.Develop and implement strategies to increase market share and optimize business opportunities. Show less

Washington Dc-Baltimore Area

As an Area Manager I oversaw multiple locations throughout Maryland, Virginia, and West Virginia. I was responsible for over $15 million in annual revenue, over 40+ employees, and $30 million worth of company assets. Additionally, my role as a leader within the company afforded me the opportunity to serve as a mentor and help countless employees achieve their professional and financial goals. I led training and development sessions, employee recognition events, and served as a business… Show more As an Area Manager I oversaw multiple locations throughout Maryland, Virginia, and West Virginia. I was responsible for over $15 million in annual revenue, over 40+ employees, and $30 million worth of company assets. Additionally, my role as a leader within the company afforded me the opportunity to serve as a mentor and help countless employees achieve their professional and financial goals. I led training and development sessions, employee recognition events, and served as a business consultant. I was recognized in FY 18 and FY 19 with an Exceptional Achievement Award for above company average results in metrics of customer satisfaction, fleet growth, and profitability. Show less

Washington Dc-Baltimore Area

As Branch Manager I was in charge of the day to day operations. I managed a team between 5-10 employees. In four years, I was promoted to three stores in the Washington DC Metro Area, each with increased impact and responsibility. I was consistently recognized for top performance. At my first location as Branch Manager in Fort Washington, MD I was recognized with a Diamond Club Award in FY 2013. During my seven month tenure my branch had region leading customer service scores 4/7 months out of… Show more As Branch Manager I was in charge of the day to day operations. I managed a team between 5-10 employees. In four years, I was promoted to three stores in the Washington DC Metro Area, each with increased impact and responsibility. I was consistently recognized for top performance. At my first location as Branch Manager in Fort Washington, MD I was recognized with a Diamond Club Award in FY 2013. During my seven month tenure my branch had region leading customer service scores 4/7 months out of approximately 30 locations. I was then hand picked to take on the task of improving a historically underperforming location in Temple Hills, MD. Through designing and implementing various cost-saving measures, this location ranked #1 in operating improvement for FY 2014. I then managed one of the premier locations within the region as a flagship branch manager in Arlington, VA. I won another Diamond Club in FY 15 and FY 16 for outstanding performance. Show less

Washington D.C. Metro Area

Washington Dc-Baltimore Area

Completed an intensive Management Training Program with Enterprise Rent-A-Car, gaining comprehensive skills in operations management, customer service, and team leadership. Consistently ranked in the top 50% out of 250 peers for 9 consecutive months, showcasing a strong commitment to performance and achievement. Spearheaded the development and execution of a strategic branch marketing plan that drove a 15% boost in customer satisfaction and a 10% increase in branch profitability.