David Bigelow Email & Phone Number

Charlotte, Nc, Us

Boston, Massachusetts, Us

Charlotte, Nc, Us

• Responsible for the post-sales execution of software development projects for clients. • Manage the client relationship throughout the implementation process, as well as gather internal and external requirements needed for successful execution. • Act as a liaison between all stakeholders (including external clients and internal teams such as Sales, Client Success, Product, Marketing, and Finance) throughout the full project lifecycle. • Bring creative solutions to the table to solve client challenges during the implementation process.Educate lines of business on project issues, technology hurdles, and new avenues to leverage products offered.• Establish best practices and continuously improve ways of working so that each project becomes more efficient than the last.

Philadelphia, Pa, Us

• Partner with Product Management to define and scope plans for new products to be sold, delivered, and supported by the business.• Responsible for the delivery of large-scale business projects while understanding the specific implementation needs of large enterprise customers. • Work with cross-functional team members to identify tasks, build and manage program plans.• Develop risk and communication plans.• Manage external vendors and organizations as required.• Coordinate the delivery of training in order to ensure user adoption.• Continue to assist in my Business Architecture responsibilities.

Philadelphia, Pa, Us

Philadelphia, Pa, Us

• Responsible for managing the development of business process, features and user stories for a variety of programs involving new products, business re-engineering, and enhancement efforts that support operations and customer experience for Comcast's Managed Enterprise Solutions business unit.• Manages a collaborative team that evaluates and understands the current challenges to lead the definition of the requirements that support various business domains, and to define the future state that will be enabled through technology.• Collaborate with sales, operations, finance, product, and engineering to launch Managed Enterprise Solutions' features and enhancements on time and within budget.• Drive discussion and gather input to define product concepts. Justify expenditures for products. Define and analyze markets.

Philadelphia, Pa, Us

• Performed operational reviews to identify process and knowledge gaps, analyze call volumes, metrics, and work streams to determine appropriate staffing levels and compare/document variations between locations in order to standardize processes across the organization.• Lead analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, and Training.• Helped to define success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics.• Interacted closely with cross-functional teams (both field and corporate) in order to gain improvements in the employee and customer experiences and reduce operating expenses.

New York, Ny, Us

• Supervised the conversion of Private Wealth Management’s banking products from Morgan Stanley’s Institutional platform to its Wealth Management’s. • Coordinated the communications between Product Owners, Information Technology, Legal and Operations to develop deadlines, track progress, and to identify and resolve defects.• Worked with Developers and Designers on the implementation of Morgan Stanley’s mobile application.• Responsible for the planning, testing, and execution on the successful conversion of Smith Barney Wealth Management banking products on to Morgan Stanley systems.• Lead tester for many of the new banking products rolled out to the rest of the firm, involved in the preparation, development, and quality assurance phases to the implementation and improvement stages.

New York, Ny, Us

• Worked individually and within a team environment to provide first class service to Morgan Stanley clients.• Provided daily operational support for banking products and services, specifically electronic cash transfers, to Morgan Stanley clients in a time sensitive environment. • Prepared and compiled daily/weekly/monthly metric dashboards and capacity plans for management.

Boston, Ma, Us