David Mccarter Jr Email & Phone Number

Redmond, Washington, Us

SRE with the Office 365 Problem Management team.  Participate in a 24x7 on call rotation and coordinate incident management (along with incident managers). Escalation point for vendors and FTEs in Operations and other groups in Exchange and externally. Foster relationships between EXSRT and groups in Exchange and externally (development, test, program management, DCS, GFS, GNS, vendors, etc.).  Develop, maintain, and document procedures and methods. Engineer and test automation for post mortem data consolidation, incident management processes, etc. Monitoring system health using SCOM and Keynote tools. Coordinate the incident post mortem process and drive to resolution. Coordinating and executing projects with external and internal teams/vendors. Train incoming On-Call Engineers. Some accomplishments in this role include:  Deployed the first datacenter installation (Blue Ridge 2) Installed and configured the original Central Admin environment. Developed the first version of the service wide health check suite. (Now integrated into current version). Developed the Operations SharePoint site. Coordinated several new datacenter deployments in the Outlook.com infrastructure. Completed the first decommissioning project for Exchange Online.  Fostered relationships with hardware vendors and datacenter teams to reduce time to deploy and repair equipment. Converted Exchange from Definitive Software Library to Team Foundation Services for software access. Developed the first deployment scorecard. Wrote and tested bridge code for automation of SCOM server installation. Wrote and tested bridge code for automation of standardizes server reboots. Wrote preliminary automation for incident data consolidation (Project SHIELD).

北京, 北京市, Cn

Senior Exchange Service Engineer III 7/2007 - Present VMC/Statera/Chinasoft, Redmond, WAService Engineer with the Exchange Service Response team, part of Exchange Online/Office 365. Participate in a 24x7 on call rotation and coordinate incident management (along with incident managers). Escalation point for vendors and FTEs in Operations and other groups in Exchange and externally. Foster relationships between EXSRT and groups in Exchange and externally (development, test, program management, DCS, GFS, GNS, vendors, etc.).  Develop, maintain, and document procedures and methods. Engineer and test automation for post mortem data consolidation, incident management processes, etc. Monitoring system health using SCOM and Keynote tools. Coordinate the incident post mortem process and drive to resolution. Coordinating and executing projects with external and internal teams/vendors. Train incoming On-Call Engineers.Some accomplishments in this role include:  Deployed the first datacenter installation (Blue Ridge 2) Installed and configured the original Central Admin environment. Developed the first version of the service wide health check suite. (Now integrated into current version). Developed the Operations SharePoint site. Coordinated several new datacenter deployments in the Outlook.com infrastructure. Completed the first decommissioning project for Exchange Online.  Fostered relationships with hardware vendors and datacenter teams to reduce time to deploy and repair equipment. Converted Exchange from Definitive Software Library to Team Foundation Services for software access. Developed the first deployment scorecard. Wrote and tested bridge code for automation of SCOM server installation. Wrote and tested bridge code for automation of standardizes server reboots. Wrote preliminary automation for incident data consolidation (Project SHIELD).

Part of a Data Center Services team. Responsible for responding to break/fix tickets to repair servers.Installation of new servers.Server rehome, renames, etc. This position also requires coordination skills with customers, other network engineers, etc. This was a contract

East Wenatchee, Wa, Us

 Respond to service requests from engineering, management and production. Ensure that issues are resolving rapidly and accurately to ensure no impact to the production environment. Install and maintain Spector 360 monitoring software and server environment to monitor employee computer usage. Build out Exchange 2000 infrastructure for employee email and collaboration. Engineer online security monitoring system for East Wenatchee and Renton offices.

Responsible for the correct operation of all equipment attached to the LAN, outlying offices, and roaming staff. This includes laptops, workstations, server equipment, routers, TELRAD system, etc.Developed the Agency web site (using various tools like ASP) and maintain content.Tasked with the migration from Novell NDS to Windows Active Directory. I completed this project for this Agency in my first 6 months.Also responsible for the correct operation of current Access databases and migration from Access to SQL Server.Converted the Agency from Groupwise to Exchange 5.5 on the Washington State Government network.

Responsible for the correct operation of all workstations, servers, communication servers, etc connected to the LAN and WAN.Manage technical support department. Be on call 24x7 on a rotating weekly basis for network outages.This was a contract

Web development, including ASP programming. Responsible for the correct operation of all workstations, servers, and devices connected to the LAN and WAN.

Develop the company intranet.  Respond to service requests from Technical Support, Network Engineering and Executive Management to ensure fast resolution to issues. Work with external vendors to ensure new hardware and network purchases exceeded standards. Act as secondary on call contact point for all issues related to server clusters, email, web hosting, etc.

Bachelor'S Degree, Computer Science; Information Systems

Diploma Of Graduation

Associate Of Arts And Sciences Degree