David Mccarthy Email & Phone Number

Dublin, County Dublin, Ireland

Becoming the first Customer Success Manager in the company and helping to shape the role and responsibilities of the positionScheduling regular catch-up meetings with our large and medium customers.Possessing a detailed knowledge of the Transpoco platform, assisting customers with questions and suggesting the best products and features for their needs.Coaching customers to utilise all features of the platform and to maximise their investment in Transpoco.Providing feedback to the Transpoco team to help evolve the product to meet industry best practices. Helping the sales and marketing teams to create case studies which will detail the return on investment and additional benefits experienced by our customers.Using positive and negative feedback from our customers to improve the experience for customers.Creating knowledge base content and training materials for customers.

County Dublin, Ireland

Supporting our customer base, from customers with 1 vehicle to customers with 500+ vehicles.Scheduling installations with our team of installers.Onboarding new customers by explaining our installation process, how to view tracked vehicles and how to use the Synx Move software.Resolving user experience issues.Increasing our range of support materials; tutorial videos, FAQs and webinars.

County Dublin, Ireland

Working in Accenture's Google AdWords team.Providing English support to small and medium-sized businesses (SMBs) based in EMEA through chat, email and phone for Adwords and Google Analytics. Providing product and tool support to improve the overall experience and driving higher product adoption and spend.Identifying trends and solving problems facing multiple SMB clientsResponsible for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutionsProviding vital product insights and feedback to help our client maximise their return investment.

County Dublin, Ireland

Providing customers with the best possible experience.Being the voice of AppliancesDelivered.ie through social media (Facebook and Twitter) and email which ensured a consistent voice, positive and friendly, when engaging with users.Improving the user experience of the AppliancesDelivered.ie website by providing customer feedback to colleagues.

Dublin

The Reep Rewards app, launched in October 2013, initially provided cashback to users for snapping their shopping receipts. The later iterations allow users to earn cashback on a range of everyday brands. To earn cashback on a receipt the user simply snaps a photo of the receipt through the Reep app. The app exceeded over 100,000 downloads. -Managing the Reep Community of 20,000 highly engaged users through @Reep_Rewards, Facebook.com/ReepRewards and support@reeprewards.ie. -Creation of a referral programme which has resulted in consistent level of user acquisitions every week.-Identifying guerrilla marketing opportunities and managing a small group of passionate users to execute these activities through their social media accounts.-Contributing to Reep Rewards'​ digital marketing activity.-Project managed the delivery of the back end system to process brand cashback claims, a vital element to the success of our new app.

Dublin

Working in Enterprise Ireland’s High Potential Start-Up department which is responsible for SMEs with export potential.Assessed business propositions submitted by promoters to the HPSU department. Referred eligible business propositions for further internal assessment. Referred ineligible propositions to other agencies.Supported the operation and administration of the Competitor Start Fund programmes.Involved in the organisation of the annual Start-Up Class of 2013 Showcase. Event brought together 190 HPSU client companies who received investment in 2013.

Dublin

Responsible for developing and managing the digital marketing activities which included Google Adwords, Facebook, LinkedIn and Email marketing. Monitored Goole Analytics and Google Webmaster on a daily basis. Managing multiple WordPress sites; creating new pages and content, SEO of pages, writing blog posts, downloading plugins and liaising with agencies on redesigns. Contributing to the initial steps of internationalising the company, examining options for internationalising the company's site (website domains, content and ease of use) and launching sites for European markets.Managing the@myplaceconnect and @myplaceireland Twitter accounts, positioning MyPlaceConnect as an evangelist for free, public WiFi and MyPlace Media as an authority on innovative out of home advertising and mobile advertising.Starting and managing a project which has the potential to create a significant return for the company. Involved a significant amount of administration, planning and creativity.Creating targeted WiFi advertising campaigns for advertising clients and actively managed campaigns. Working with Drupal to manage these activities. Creating campaign updates and post campaign reports for clients. Managing inventory to ensure campaigns delivered as planned.

Digital Marketer to two teams developing digital products (website & smartphone application) for Electric Ireland as part of the Webelevate industry project. The groups simulated a cross-functional agency model.I researched and wrote innovative marketing plans for both products which were submitted to Electric Ireland's marketing department.

The Digital Hub

The Digital Skills Academy’s WebElevate programme is an industry orientated programme focusing on digital media and software production. Based in high-quality education & training facilities at The Digital Hub in Dublin, participants are learning from industry professionals, culminating in structured work placements where participants, under the guidance of programme teaching staff and in collaboration with industry mentors, will work in multi-disciplinary teams developing applications and services in the fields of Mobile Applications, eCommerce services, and Web Video products. This programme is constantly adapting to current trends within app development, e-commerce, website development and social media so the content reflects the current environment.Below is article from the Irish Times profiling the WebElevate programme. http://www.irishtimes.com/newspaper/finance/2011/1111/1224307367769.html

-Managing a number of existing clients while also generating new clients and expanding our client base. -Proactively contacting clients to sell them proposals and make them aware of last minute opportunities.-Organising the design of creative advertising copy for clients by liasing with our production department to create the copy requested by the client. Ensuring the copy is designed and approved before the print deadline

-Worked as online and radio buyer-Bought online and radio space for campaigns for clients such as AIB, ESB, Tesco and Bus Eireann-Managed online campaigns to deliver optimum results through inventory positioning online.-Planned media schedules for online, radio and print campaigns

Serptentine Avenue, Dublin 4

-Worked as a press, radio, online and outdoor media buyer for all the agency's clients including GSK, Ulster Bank, Nokia and Universal Pictures.-Also planned radio, press, online and outdoor media plans for clients such as Ulster Bank and GSK. -Looked after the day to day management of radio, press and online campaigns ensuring campaigns ran as planned and dealt with any problems which arose.

Fetac Level 8 (Diploma Level), Webelevate Programme-Digital Software Project Management & Digital Marketing

Fetac Level 5 Certificate, Digital Media

Activities and Societies: -FETAC Level 5 Certificate in Digital Media -Promoter of Generate Live which included setting up and managing.

2.1, Marketing

Education record