• Provided gap analysis, process improvement and end to end business solutions.• Achieved 100% scores on audits before attestation reporting period for HHS incentive payments. Successfully reached attestation and submission of electronic Clinical Quality Measures (eCQM) for Meaningful Use (MU) Stage I for full reimbursement from CMS.• Consult remotely with healthcare clients all over the country.• Strong ability to identify workflow issues to development matrixed teams for resolution including systems development life cycle and change management.• Analytics and extraction for data elements to determine system integration for operational application mapping and decision support.• Self-motivated, self-directed, detail oriented with a focus on delivering high quality of client service.• Multiple years of experience Leading Design Sessions to ensure proper build specifications based on specific client needs utilizing multiple EMR modules.• Responsible for working with customers as a L2 Engineer in the design, support, maintenance and deployment of applications (hardware and software) as well as the reporting of information for decision support.

•Epic Ambulatory - Built menus, order sets, assessments/flowsheets and forms in TEST & imported them using Data Courier into PROD.•Tested new Epic software fixes in updated patch releases for unit and integrated testing.•Interfaced Cerner PowerChart for inpatient and Epic Ambulatory for specialty outpatient clinics.•Trained Super Users/End Users at the elbow on software prior to go-lives.•Supported Cerner PowerNotes, Epic MyChart, EpicLink , Care Everywhere & Community Connect for rural providers.•Developed MU reports for clinical decision support.•Developed smart phrases, order sets, flow sheets, forms, Med, Dx & Preference Lists. •Built Master Files (INI): SER (Provider); EMP (User); DEP (Department); LPR (Profiles); LRP/LPG (Reports and Print Groups); LWS (Workstation); Category Lists (ECT); Best Practice Advisory (BPA).

•Successfully designed, built, configured, tested, implemented, upgraded and supported McKesson Horizon Home Care and Horizon Clinicals.•Developed smart phrases, order sets, flow sheets, forms, Med, Dx & Preference Lists. •Assisted the team in completing the future state integration and dataflow for seamless claims billing and adjudication which included diagram mapping and blueprinting.•Wrote Reports for management using Crystal Reports and Cognos report writing tools for ADT, EDI, EMR, HIE, HL7, HIPAA and PQRS for quality.•Queried & maintained databases with tools such as SQL, TOAD and Access for data mining.•Resolved all electronic inbound/outbound interface issues working with ADT, LIS, Telcor, Cirius claims scrubber, clearinghouses, Facets & UHIN.

• Sold additional products and services to existing customers and achieved 100% of sales quota.• Led project discovery, gap analysis, built, installations, set up and maintained databases.• Supported technical and security SFDC issues for customer support. • Wrote and ran SQL queries and scripts to update and fix data structures within tables. Wrote reports with Crystal Reports writing tool for decision support.

• Attained 100% of quota with proven record of success while selling to C-Suite level executives.• SFDC lead generation and B2B sales with emphasis in the healthcare vertical with Healthcare Executives. Followed up with leads to close business with them.• EMR Product Development: Conducted market research of healthcare provider demographics.• Developed strategic healthcare sales and marketing plans. Attended industry trade shows (Interop IT Expo in Orlando, FL 2005) and specialty conferences (GE Centricity Users Summit in Dallas, TX 2005).• Business Development: Developed customized healthcare products and service offerings, which included Security Managed Services and GE Centricity ASP models. • Worked closely and professionally with clients and SME, demonstrating interpersonal skills and commitment to completing projects according to mutually agreed upon deadlines.• Communicated effectively with clients as well as team members in verbal and written formats.• Delivered presentations as needed and exercised initiative, discretion, followed up and independent judgment.• Managed multiple priorities to meet deadlines in a fast-paced environment.• Dealt effectively and professionally with all levels of personnel, clients and vendors.

• Sold additional products and services to existing customers and achieved 100% of sales quota.• Directed and managed beta software build and implementation for provider and payer contracts and claims to large physician group in Dreyer Medical Clinic in Chicago, IL and University of Tulane Medical Center in New Orleans LA. • Managed customer expectations, conflict resolution and gave presentations and provided training to other staff. • Wrote functional specs and defined business processes for development.

Supported client/server networked systems, managed user accounts and security.Built and implemented a new $20 Million claims system on time and on budget - The successful medical claims system was for the payer (HMO) division of IHC. Coordinated all technical aspects of the TriZetto’s Facets project development of interfaces. Interfaced with IT Management, IT Architect, IT System Administrators, Business Analysts, Programmers, DBAs & users for new claims workflow implementation. Led multi-disciplined teams of IT professionals. Hired, mentored, coached, evaluated, motivated and disciplined team members to stay on task and within scope of projects assigned to them. Managed projects within HIPAA regulations for IHC.