Responsible for the growth & commercial development of our B2B proposition here at PayByPhone UK. I've been successful in leading a lean, cost-effective operation whilst delivering exponential, ground-up growth over the last 24 months - expanding our client base by 140% in 2022 alone.

In August 2019, I re-joined Alphera Financial Services (the multi-make subsidiary of the BMW Group) assuming the role of Business Development Manager. I managed an 80+ partner strong region, spanning from Oxfordshire south through London & across Kent, Sussex & Hampshire. During 2020, a year plagued by the implications of COVID-19, I was persistent in my pursuit of innovative growth. I finished the year having delivered 151% of my unadjusted revenue target; a source of particular pride & satisfaction.

Returning as a Sales Support Advisor to BMW Group Financial Services following graduation, I was tasked, fundamentally, with providing support and advice to BMW Group Financial Services sales channels (BMW/MINI and Alphera) regarding all areas of New Business. This involved adapting quotation for new and retained business, including rate profiling and commission adaptation to meet the requirements of the proposal whilst maintaining BMW FS profitability and targets. Furthermore, I was expected to identify trends and opportunities where the company could either be losing business or where there was potential for increased business.

Graduating with First Class honours and a distinction in professional practice, final year modules included; Management Accounting IIFinancial Accounting IIBusiness StrategyEntrepreneurship & Innovation Business Research Global Business Environment

As Concierge Service Executive, I worked as part of a two-person team responsible for selling Rolls-Royce Motor Cars Financial Services finance products and services to high net worth customers whilst providing operational support to RR dealers. The key responsibilities included qualifying customer finance requirements, negotiating finance parameters e.g. sell out rates, residual values and obtaining the key customer information and financial data that will enable a full and accurate credit assessment to be made.Furthermore, core responsibilities of the role included;• Win new finance customers and support the sale of Rolls-Royce motor cars through direct engagement with customers, using extensive vehicle and finance product knowledge. • Secure conquest opportunities to mitigate the threat of competitors to Rolls-Royce Motor Cars. • Use effective negotiation to balance the needs of the customer with the profitability expectations of the dealer. • Identification of key customer and financial data required to make a robust credit decision, so as to avoid the need for any rework that lead to inefficiencies, customer and dealer dissatisfaction and ultimately lost business opportunities. • Provide an unparalleled customer and dealer service experience through the effective management of the manual customer proposal process, taking full responsibility for co-ordinating dealer, underwriting, Payout and back office processes. • Maximise RRMC FS customer retention opportunities through effective communications during the lifecycle of their agreement. • Act as a dedicated point of contact for RRMC FS customers throughout the lifecycle of their agreement.

I originally started off at Iceland Foods as a sales advisor. However, within 6 months of joining the company, my store manager recognized my suitability to the role of Duty Manager. I was offered the opportunity to complete the necessary training and assume the position. I was given significant responsibility at the age of 19, off of which I truly thrived.I was expected to lead by example, with a strong emphasis on providing unparalleled levels of customer service. I was left responsible for running certain shifts, signing for and accepting stock delivery and strategizing its deployment throughout the store. I was required to work within, as well as manage teams, ensuring the right people were in the right place by means of maximising productivity. In addition, it was my duty to lock and secure the store at the end of the shift, ensuring the necessary checks were carried out on each occasion. I was involved in the counting of cash at the conclusion a day’s trade, logging figures onto the information system, checking for discrepancies and investigating any that were to arise.