Leading the operational teams and responsible for regulatory compliance for one of the leading providers of professional outsourced solutions in the personal insolvency sector, with clients including some of the largest banks, building societies and asset management companies in the UK and Ireland. Responsible for Compliance Oversight SMF16 at IVA Watch Limited t/a Watch Portfolio Management (from Jul24 part of the Aryza group).

Compliance - responsible for ongoing compliance with FCA regulations, data protection & GDPR, and other legal compliance, policy maintenance, compliance monitoring programme, TCF, risk management, regulatory reporting, staff training and contract review. Operations - managing the operational teams, staff appraisal and development. Client service - including joint risk reviews and audits.

• Regulatory Compliance Monitoring. • Managing conduct risk. • Assisting adherence to TCF (Treating Customers Fairly) principles. • Maintaining and developing an effective Policy framework. • Workforce training and competency. • Quality Management Assurance and Internal Audit. • Co-ordinated application to FCA authorisation. • FCA /Regulatory Reporting.

Managing Operations and Compliance at the brokerage which, in Dec2014, employed over 80 people in Belfast handing c.70,000 general insurance policies for clients throughout the UK and Ireland.• Refining processes, leading teams and projects improving customer service, sales, retention, efficiency and profitability. • Improving the effectiveness of the customer contact centre (which in Dec2014 comprised over 60 advisors with team leaders and managers), increasing policy count per employee each year. • Business Development – conceived a motor scheme in 2011 which quickly became one of the most successful personal-lines schemes in the group. • Employing IT to improve systems and quality, including leading a drive to a virtually paperless office with, in Dec2014, over 93% of customers receiving documents electronically. • FCA - led application to FCA authorisation.• Responsible for Compliance (Registered with FCA from 2005 as Approved Person for Significant Management and Insurance Mediation), Regulatory Reporting, approving Financial Promotions, Complaint Handling & TCF, and ensuring adherence to supplier Terms of Business and SLAs. • Risk Management, Audits, Business Continuity Planning, and Facilities. • Communicating with key suppliers and stakeholders to facilitate new initiatives.

Cornmarket Insurance Services Ltd (formerly Adelaide Insurance Services Ltd).Led a team to increase client policy renewal retention and up-selling of optional associated products. Designed customer documentation and implemented automation of document generation.

Cornmarket Insurance Services Ltd (formerly Adelaide Insurance Services Ltd).Sales and retention of insurance policies through outbound and inbound calls and face-to-face.

Providing new business insurance quotations, mid-term alterations and renewals of Motor, Commercial Vehicle, Fleet, Employers & Public Liability, and Property insurance for commercial and personal clients.

Provided new business insurance quotations, arranged mid-term alterations and renewals of Public & Products Liability, Employers Liability, Contractors All Risks, Fleet and commercial Motor insurance for mainly large and prestigious commercial clients.