David M. Coronado, Ed.S., M.S., M.A. Email & Phone Number

Houston, Tx, Us

The Woodlands, Tx, Us

Under the Student Success Division, I lead the design and delivery of innovative training programs for faculty and staff. I curate engaging, on-demand training opportunities and curricula that enhance learning outcomes. As the training development project manager, I leverage advanced instructional design tools, including Articulate Rise, Storyline, Adobe Premiere Pro, and Camtasia, to create high-quality coursework and micro-lessons. My focus on collaboration and creativity ensures that our educational offerings meet the diverse needs of our community, fostering professional growth and student success.Accomplishments:- Successfully achieved 100% learner satisfaction for all developed training.- Developed university system-wide communication CRM training, resulting in increased student engagement and outreach marketing campaigns.- Established systems, processes, and tools to increase training deliveries and product creation, decreasing training production time by 25%.

Los Angeles, Ca, Us

As an online educator at Fremont College (now University), I deliver dynamic and interactive synchronous classes for graduate and undergraduate students in various disciplines, including business, human resources, organizational development, psychology, and general education. I create an engaging virtual learning environment that fosters critical thinking and collaboration, ensuring students grasp and apply complex concepts effectively. My commitment to student success is reflected in my ability to adapt instructional strategies to meet diverse learning needs, enhancing the overall educational experience and promoting lifelong learning.Accomplishments:- Student Engagement: Increased student engagement in online courses by 30% through interactive teaching methods and the integration of multimedia resources.- Course Completion Rates: Achieved a course completion rate of 95% for undergraduate programs, surpassing the institutional average by 15%.-Consultation and Mentorship: Provided guidance and mentorship to 20 students in undergraduate capstone projects, resulting in a 90% pass rate; increasing graduation outcomes.

Houston, Tx, Us

As a passionate Special Education Teacher for the LIFE Skills program at Truitt Middle School, I support students with diverse needs through personalized instruction and adaptive learning strategies. My role involved:- Developing and implementing tailored Individualized Education Programs (IEPs) that address the unique learning goals of each student, promoting academic and social growth.- Building strong relationships with students, parents, and staff to foster a collaborative learning environment, resulting in improved student outcomes and engagement.- Assessed, analyzed, documented, and collaborated with multidisciplinary teams to design and adapt student curriculum needs and to ensure legal compliance and educational integrity. - Utilizing innovative teaching techniques and hands-on activities to facilitate skill development in life skills, communication, and self-advocacy.Achievements:- Successfully obtaining the Statement of Eligibility (SOE) for Special Education Grades (EC-12) through the Educator Certification and Assessment Program (ECAP).- Exceeded the minimum professional development hours for the year by over 200% of the required hours to stay current with best practices in special education, ensuring high-quality instruction and support.- Catalyzed a newly founded policy to support proper placement for unique circumstances involving one student, resulting in their ability to advance from the 7th grade to the 9th grade over the summer.

Houston, Texas, Us

In my role as Organizational Development Learning Program Manager, I led the design, implementation, and evaluation of comprehensive learning and development initiatives tailored for supervisory and management-level staff. My work focused on enhancing leadership capabilities and closing skills gaps within the organization.• Program Design & Facilitation: Developed and facilitated innovative learning programs that equipped leaders with essential management skills, fostering a culture of continuous improvement and professional growth within the Houston Airport System.• A.D.D.I.E. Methodology: Utilized the Analyze, Design, Develop, Implement, and Evaluate (A.D.D.I.E.) model to create complex leadership development programs, ensuring alignment with organizational goals and addressing specific learning needs.• Onboarding Transformation: Successfully re-engineered the New Employee Onboarding Training program, integrating self-paced, on-demand video training that improved the onboarding experience for new hires, resulting in a 40% reduction in onboarding time and enhanced retention rates.• Learning Management System (LMS) Administration: Developed the Learning & Development Dashboard and oversaw the administration of the department's LMS, enhancing tracking and reporting capabilities for training initiatives, which led to a 25% increase in training participation.• Project Management: Conducted annual needs assessments and administered Kirkpatrick evaluations to measure training effectiveness. Managed the full lifecycle of training projects, ensuring alignment with strategic objectives and successful implementation.• Talent Management Programs: Coordinated and developed full-cycle talent management initiatives, including the RISE Leadership Academy and the University of Houston Executive Mini-MBA Program, which resulted in a 95% increase in leadership competencies within the organization.

Us

Learning Program Manager for the following Training & Workforce Development programs:• R.A.W. (Riverside at Work): Developed and managed an on-the-job (OTJ) workforce training program for Riverside’s previous homeless population through internships opportunities resulting in over 100% city job placements for all qualified candidates• Learning Communities: Developed and led a Citywide competency-based, self-paced, online learning program focused on enhancing employee performance appraisal skills for a staff of over 2,500 employees• Emerging Leadership Academy: Co-led in the development of a formal 10-month learning program for 25 key constituents among all city departments: Resulting in an increase of 32% of participants receiving a promotional opportunity, with an 80% graduation rate• R.E.S.E.T. (Riverside Employee Services Education and Training Program): Represented the City as the liaison for the Riverside County Workforce Development Division; Facilitated an on-the-job (OTJ) training program aimed at providing transitional workforce development opportunities for at-risk youth, resulting in a 90% full-time employment hire rate for participants

Whittier, Ca, Us

Under my role as Adjunct Faculty & Course Designer, my duties included:• Developing online and on-campus curriculum for the School of Professional Studies• Taught both online and on-campus undergraduate coursework with a Faculty Performance Assessment score of 3.71 / 4.0 (Outstanding Rating)• Serve as the content specialist for the School of Professional Studies in the following courses: - Psychology I: Introductory Psychology- Psychology II: Developmental Psychology

Whittier, Ca, Us

• Managed 15 direct reports to conduct admission and enrollment services for the university.• Project and data manager for the Office of Admissions, involving projects concerning accreditation, enrollment management planning, and admission standard operating procedures• Created and administered departmental training regarding updated procedures and new hire training.• Supervised and managed student workers, transcripts evaluations, and admission process flows.• Oversaw quality and assurance practices in evaluation and data processing• Managed the admission strategic enrollment management system and generated data reporting and admission forecasting analysis• Generated admission reports and produced independent judgments about improving administrative practices and processes• Facilitated and managed the admission process for the Doctor of Chiropractic, Doctor of Acupuncture and Chinese Medicine, and Master of Science, Physician Assistant programs• Provided admission advising to prospective students, including offers of admission• Maintained salary budget and funding for student workers under the federal work studies program.• Served as the university Articulation Officer

Whittier, Ca, Us

• Assess and evaluate incoming and transfer students transcripts for entrance into graduate and undergraduate programs• Supervise and manage student workers on enrollment projects• Provide guidance and counseling to students on admission standards and entry expectations. • Generate and gather enrollment data as a project manager for forecasting student enrollment outcomes• Coordinate and establish relationships with other colleges/universities to create articulation agreements for transfer students among SCU and other institutions

San Dimas, California, Us

Formally called Azusa Pacific University College, the online college of Azusa Pacific University• Responsible for providing academic and admission counseling to online and non-traditional graduate and undergraduate students by phone, email, chat, and in-person• Evaluated transferable classes and educated students in choosing the best program options that meet their goals and ambitions• Provided guidance and counseling on financial aid, class registration, and initial admission inquiries• Complied with all federal, educational, and Family Education Rights and Privacy Act (FERPA) regulations.

Glendale, Ca, Us

Contracted employment through AppleOne for California State University, Fullerton:• Recruited over 100 positions, ranging from entry-level positions to managerial-level positions.• Organized and coordinated employment files, projects, and administrative support for Human Resources, Diversity, and Inclusion• Conducted phone interviews, developed interview questions, processed reference checks, and functioned as lead panel interviewer• Administered new hire I-9 application paperwork for faculty, staff, and students and administered new hire benefits packets• Provided front office payroll, benefits, and retirement administrative duties to all constituents

City Of Industry, California, Us

• Analyzed service trends and provided statistical reports on weekly bases to determine cost effectiveness and ROI• Coordinated & managed multiple priorities and projects with diverse staff and colleagues• Populate training material for new-hires and merchants• Create systematic operations and enforce assurance guidelines for seller to perform to our customer service quality control standards• Evaluate and troubleshoot vendor and customer issues on a daily basis• Provide day-to-day departmental, administrative, planning, strategy and support within the scope of general assistance to marketing managers, vendors and customers• Acted as a liaison for cross-department operations in Customer Service, Accounting, Fraud Prevention, Logistics, Merchandising and Category Management

City Of Industry, California, Us

• Hired and trained numerous employees to supply the growing demands for our call center• Managed 33 direct reports under a 150 person call center• Encouraged and coached employees to develop personal judgment skill, to empower team dynamics, and to become self-reliant in all job duties• Analyzed customer contacts to gauge department trends• Trained & Developed over 250 employees to serve as customer service representatives in a call-center setting• Built training curriculum within internal online programs and via hard-copy materials• Taught, on average, a class of 20 employees within three week duration; coursework involved: lectures, auditory, written and live-scenario examinations• Monitored and evaluated employee performance off department protocol and standards operational procedures• Resolved escalated calls, resulting in a 98% customer satisfaction ratio

City Of Industry, California, Us

• Provided excellent customer service by averaging over 90 calls a day in a call-center environment.

Education Specialist (Ed.S.), Leadership

Master Of Arts (M.A.), Leadership And Organizational Studies

Master Of Science (M.S.), Psychology

Bachelor Of Science (B.S.), Psychology

Associate Of Arts (A.A.), General Studies - Social Behavior & Self-Development

Associate Of Arts (A.A.), General Studies - Art & Human Expression

Certificate Of Completion, Transformative Leadership In Disruptive Times Executive Program