David M. Coronado, Ed.S., M.S., M.A. Email & Phone Number

Houston, TX, US

The Woodlands, TX, US

Under the Student Success Division, I lead the design and delivery of innovative training programs for faculty and staff. I curate engaging, on-demand training opportunities and curricula that enhance learning outcomes. As the training development project manager, I leverage advanced instructional design tools, including Articulate Rise, Storyline, Adobe.

Los Angeles, CA, US

As an online educator at Fremont College (now University), I deliver dynamic and interactive synchronous classes for graduate and undergraduate students in various disciplines, including business, human resources, organizational development, psychology, and general education. I create an engaging virtual learning environment that fosters critical thinking.

Houston, TX, US

As a passionate Special Education Teacher for the LIFE Skills program at Truitt Middle School, I support students with diverse needs through personalized instruction and adaptive learning strategies. My role involved:- Developing and implementing tailored Individualized Education Programs (IEPs) that address the unique learning goals of each student.

Houston, Texas, US

• In my role as Organizational Development Learning Program Manager, I led the design, implementation, and evaluation of comprehensive learning and development initiatives tailored for supervisory and management-level.
• Program Design & Facilitation: Developed and facilitated innovative learning programs that equipped leaders with essential management skills, fostering a culture of continuous improvement and professional growth within.
• A.D.D.I.E. Methodology: Utilized the Analyze, Design, Develop, Implement, and Evaluate (A.D.D.I.E.) model to create complex leadership development programs, ensuring alignment with organizational goals and addressing.
• Onboarding Transformation: Successfully re-engineered the New Employee Onboarding Training program, integrating self-paced, on-demand video training that improved the onboarding experience for new hires, resulting in a.
• Learning Management System (LMS) Administration: Developed the Learning & Development Dashboard and oversaw the administration of the department's LMS, enhancing tracking and reporting capabilities for training.
• Project Management: Conducted annual needs assessments and administered Kirkpatrick evaluations to measure training effectiveness. Managed the full lifecycle of training projects, ensuring alignment with strategic.

US

• Learning Program Manager for the following Training & Workforce Development programs:
• R.A.W. (Riverside at Work): Developed and managed an on-the-job (OTJ) workforce training program for Riverside’s previous homeless population through internships opportunities resulting in over 100% city job placements.
• Learning Communities: Developed and led a Citywide competency-based, self-paced, online learning program focused on enhancing employee performance appraisal skills for a staff of over 2,500 employees
• Emerging Leadership Academy: Co-led in the development of a formal 10-month learning program for 25 key constituents among all city departments: Resulting in an increase of 32% of participants receiving a promotional.
• R.E.S.E.T. (Riverside Employee Services Education and Training Program): Represented the City as the liaison for the Riverside County Workforce Development Division; Facilitated an on-the-job (OTJ) training program.

Whittier, CA, US

• Under my role as Adjunct Faculty & Course Designer, my duties included:
• Developing online and on-campus curriculum for the School of Professional Studies
• Taught both online and on-campus undergraduate coursework with a Faculty Performance Assessment score of 3.71 / 4.0 (Outstanding Rating)
• Serve as the content specialist for the School of Professional Studies in the following courses: - Psychology I: Introductory Psychology- Psychology II: Developmental Psychology

Whittier, CA, US

• Managed 15 direct reports to conduct admission and enrollment services for the university.
• Project and data manager for the Office of Admissions, involving projects concerning accreditation, enrollment management planning, and admission standard operating procedures
• Created and administered departmental training regarding updated procedures and new hire training.
• Supervised and managed student workers, transcripts evaluations, and admission process flows.
• Oversaw quality and assurance practices in evaluation and data processing
• Managed the admission strategic enrollment management system and generated data reporting and admission forecasting analysis

Whittier, CA, US

• Assess and evaluate incoming and transfer students transcripts for entrance into graduate and undergraduate programs
• Supervise and manage student workers on enrollment projects
• Provide guidance and counseling to students on admission standards and entry expectations.
• Generate and gather enrollment data as a project manager for forecasting student enrollment outcomes
• Coordinate and establish relationships with other colleges/universities to create articulation agreements for transfer students among SCU and other institutions

San Dimas, California, US

• Formally called Azusa Pacific University College, the online college of Azusa Pacific University
• Responsible for providing academic and admission counseling to online and non-traditional graduate and undergraduate students by phone, email, chat, and in-person
• Evaluated transferable classes and educated students in choosing the best program options that meet their goals and ambitions
• Provided guidance and counseling on financial aid, class registration, and initial admission inquiries
• Complied with all federal, educational, and Family Education Rights and Privacy Act (FERPA) regulations.

Glendale, CA, US

• Contracted employment through AppleOne for California State University, Fullerton:
• Recruited over 100 positions, ranging from entry-level positions to managerial-level positions.
• Organized and coordinated employment files, projects, and administrative support for Human Resources, Diversity, and Inclusion
• Conducted phone interviews, developed interview questions, processed reference checks, and functioned as lead panel interviewer
• Administered new hire I-9 application paperwork for faculty, staff, and students and administered new hire benefits packets
• Provided front office payroll, benefits, and retirement administrative duties to all constituents

City Of Industry, California, US

• Analyzed service trends and provided statistical reports on weekly bases to determine cost effectiveness and ROI
• Coordinated & managed multiple priorities and projects with diverse staff and colleagues
• Populate training material for new-hires and merchants
• Create systematic operations and enforce assurance guidelines for seller to perform to our customer service quality control standards
• Evaluate and troubleshoot vendor and customer issues on a daily basis
• Provide day-to-day departmental, administrative, planning, strategy and support within the scope of general assistance to marketing managers, vendors and customers

City Of Industry, California, US

• Hired and trained numerous employees to supply the growing demands for our call center
• Managed 33 direct reports under a 150 person call center
• Encouraged and coached employees to develop personal judgment skill, to empower team dynamics, and to become self-reliant in all job duties
• Analyzed customer contacts to gauge department trends
• Trained & Developed over 250 employees to serve as customer service representatives in a call-center setting
• Built training curriculum within internal online programs and via hard-copy materials

City Of Industry, California, US

• Provided excellent customer service by averaging over 90 calls a day in a call-center environment.

Education Specialist (Ed.S.), Leadership

Master Of Arts (M.A.), Leadership And Organizational Studies

Master Of Science (M.S.), Psychology

Bachelor Of Science (B.S.), Psychology

Associate Of Arts (A.A.), General Studies - Social Behavior & Self-Development

Associate Of Arts (A.A.), General Studies - Art & Human Expression

Certificate Of Completion, Transformative Leadership In Disruptive Times Executive Program