David Davenport Email and Phone Number

I am a visionary and strategic executive with a passion for spearheading customer-centric initiatives that drive profitability and scalable growth, while simultaneously managing sizable multi-layered organizations. With over 20+ years of transformative leadership in the Fintech and technology sectors, I have a proven track record for executing digital transformation strategies that enhance customer engagement and operational efficiency, resulting in notable YoY growth. I have a strong mastery in CRM systems, data-driven decision-making, and agile methodologies that optimize the customer journey and lifetime value. My strategic focus on NPS, technical health, and CS renewal metrics has been pivotal in driving customer satisfaction and business growth.As the VP and Head of Customer Success at Alkami Technology, I managed a large high-performing organization of ~100 employees that helped clients grow, deepen ROI, and transform through platform capabilities and customer-centric experiences. I managed key functions such as traditional customer success management (CSMs), specialists / architects, strategy and operations, training and onboarding, community, support, strategic programs, and services delivery. I also closely aligned with sales and marketing teams to drive key combined outcomes such as renewals, new logo and add-on sales, and business value realization. Previously, at Salesforce, I managed a large multi-level team of 70+ success managers who contributed $110M in new annual contract value in 2021-2022, including the largest enterprise deal in company history valued at $200M over four years. I also partnered with over 500 customers to provide dedicated pre and post sales strategy and support, resulting in over $50M in combined growth, $15M in attrition savings, and cost savings of over $10M in customer base.I am deeply passionate about empowering teams and customers to achieve their goals and maximize their potential. I am a dedicated servant leader, who thrives on coaching and mentoring on all levels. I manage through change with grit, tenacity, and consistent leadership. I cultivate connection quickly, empowering others to action through trust and transparency. I am always looking for new opportunities to learn, grow, and challenge myself, while contributing to strong and measurable results for customers. Committed to advancing DEIB initiatives and operational excellence, I next aim to leverage my expertise further in either a Customer Success or Chief Customer Officer role in a high-growth and dynamic company.