David Demoss Email & Phone Number

Global

Remote - ATL, North American Market

My new team and I are already hard at work with our Philips North American market resources and local teams to optimize the balance of shared due diligence AND customer-focused process agility into our partnership development process. Our goal is to improve everyone's experience when contracting with Philips as a Long-term Partner for their best mix of.

Atlanta, Georgia, United States

Greater Atlanta Area

Greater Atlanta Area

Southeast US

Responsible for managing Philips' largest Healthcare Informatics customer relationships in the Southeast. 2012 Business Innovation Unit MVP Award for outstanding performance in accelerating healthcare by delivering value to our customers, stakeholders and the Philips Team2010 Silver Pinnacle Award recipient- acknowledgment of exceptional leadership.

• Responsible for overall customer satisfaction as it relates to Healthcare Informatics products and systems
• Developed and implemented strategic and tactical plans to guide the support team
• Demonstrated an understanding of clinical and technical workflows, site issues, and projects
• Provided support to Customer Advocate team for escalated customer issues.
• Recommended proactive solutions to customer issues. Oversaw deployment of value added services.
• Effectively set customer’s expectations for products and services

• Responsible for leading major information systems strategic planning, budgeting, selection, design, development, implementations and training for projects of the Fuqua Heart Center (FHC).
• Coordinated the development of project-specific work plans; developing and maintaining project management standards; providing project integration, coordination, and facilitation in association with vendors.
• Prepared periodic project status reports, informing stakeholders of progress, results, staffing needs, project issues, budget-related impacts
• Supervised and developed CV IS Project Coordinators via mentoring, productivity measurement and project status evaluations
• Provided data management, technical support, application configuration, quality improvement, user support, implementation and standards, and regulation of clinical informatics at point of care of FHC clinical systems.

Richmond, IN

• Worked with executive leadership to enhanced operational reporting, and decision support via hospital’s data warehousing and patient financial services systems
• Team leader on administrative, patient accounting, and quality analysis and reporting projects - responsible for managing project scope, deliverables, user satisfaction, and ongoing modifications
• Supported hospital benchmarking, providing comparative financial data for similar hospitals

Auburn, Alabama Area

• Project Manager for assessment, integration and development of e-Business solutions
• Established and expanded client relationships in multiple industries for eight counties resulting in six contracts to date
• Negotiated project proposals, budgets and schedules with University experts and regional third-party solutions providers
• Oversaw project scheduling, budgeting and client communications resulting in quality of service survey responses of “Very Satisfied” and “Definitely Would Use Again”
• Produced cost reduction and revenue improvement impacts to small and medium sized manufacturers exceeding $400,000

Auburn, Alabama Area

• Launched regional and national marketing campaigns for the Colleges of Business and Engineering’s distance-learning graduate degree programs
• Implemented prospective student and corporate contact databases totaling 10,000 contact records
• Developed relationships with region’s major corporations to increase sponsorships by 30%
• Re-designed program’s website and marketing materials for increased impact and presence

• Promoted from Sales Representative to Operations & Customer Service Supv to DSM in three years
• Responsible for national account sales, implementation and retention for firms located in Georgia, Alabama and north Florida
• Produced $2mm in annual revenue growth
• Functionally competent in Conceptual and Strategic Selling, Logistics, and Supply Chain Management

Mmis, Decision Support Systems

Activities and Societies: HIMSS Student Member

Mba, Strategic Decision Support

Activities and Societies: Alabama Technology Network - Project Manager Marketing Coordinator, Graduate Outreach Program Graduate Teaching.

Bs Ed, Health Promotion

Activities and Societies: Farmhouse Fraternity