David Doty Email & Phone Number

Chicago, Illinois, US

s a Power Platform Principal Engineer and M365 Evangelist at RSM US LLP, I continue to hone my expertise in leveraging the Microsoft 365 stack in the financial sector.

At Flyby Wi-Fi Technologies LLC, I am dedicated to driving business success by implementing and promoting intelligent modern workplaces through the Microsoft 365 (M365) Stack. I facilitate user adoption by ensuring effective tool usage and enhance productivity by collaborating with teams and leadership to develop streamlined processes and workflows that.

Deploying TP-Link Omada enterprise managed Wi-Fi 6 solution. Leveraging load balancing, failover, high-density EAP, Site to Site VPN, wireless bridging, and centrally managed cloud based no-touch provisioning. Increasing internet speed and reliability.Solutions Architect responsible for the management, strategy and execution of IT infrastructure. Oversee.

Jacksonville, Florida, US

Power Platform Sr. Engineer and M365 evangelist

Knoxville, Tennessee, US

Digital transformation leader deploying Microsoft 365 with a focus on SharePoint Online, Power Automation, Power BI, corporate communications strategies, and IT service delivery and support. Leading the review and analysis of the corporate business intentions, services, processes and information needs to identify changes that lead to business improvements..

Pleasanton, California, US

• Lead deployment efforts and evangelized Blackhawks Azure/O365/D365 suite of technologies. Acting business transformation director driving corporate O365, D365 and M&A integration activities. Completed technology.
• Completed the data consolidation and cloud migration efforts of over 70TB of data from local file servers or 3rd party cloud solutions to D365, O365, SharePoint Online, OneDrive for Business or Azure Storage.
• Received three separate Project XCEL awards for outstanding innovation, project delivery, teamwork, and excellence from C-Level, Finance & Operations, and Sales & Marketing
• Provided technical and project management leadership in the integration of six corporate acquisitions.
• Served as Chief Architect for corporate SharePoint online and PM for OnPrem SharePoint migration project.
• Drafted corporate governance policies for many D365/O365 products including SharePoint, D365/Power BI, Teams, and Intune

Dublin, IE

• Coordinated IT support activities for a team of 20+ technicians while serving as a technical IT engagement manager, as well as the delivery of cross-functional improvements for IT service management on the ServiceNow.
• Improved Corporate Service Desk SLA’s scores to better that 95%
• Developed new reporting process to better identify gaps in service that better targeted areas of improvement.

San Francisco, CA, US

• Managed team operations, project communications, stakeholder relationships, scope and requirements, staff performance, and additional risk and change support. I also ensured full transparency by spearheading weekly.
• Completed the migration of approximately 1.5K e-mail accounts from Zimbra to Google Apps for Business.
• Developed in-depth project communication dashboard pages and plans to leverage Confluence towards the creation of executive, team, and end user-level project dashboards, subsequently allowing executives to monitor.

Fremont, California, US

• Delivered and managed a comprehensive IT service management platform for Facebook, Procter & Gamble, Palo Alto Networks, Onyx Pharmaceuticals, and other high-profile establishments. In turn, I drove optimal.
• Modeled new Milestone managed services after the success achieved at previous Facebook role.
• Managed account engagement and service offering metrics to measure success
• Lead weekly and bi weekly engagement review meetings.
• Promotional video of service offering viewable at: https://www.youtube.com/watch?v=6ugfc6LftZ4.

• Offered dedicated leadership to improve support for service desk teams, platforms, business processes and support model.While employed in this role, I:
• Increased customer satisfaction ratings from below 90% to over 98% by redefining pertinent processes and procedures, subsequently improving KPI scores from D's to straight A's.
• Established the Facebook IT Service Desks’ support organization via recruitment and training for team members, subsequently earning the Facebook IT support team’s “Best Performing IT Group” ranking.
• Contributed to a site relocation from Palo Alto to Menlo Park, with additional accountability for preparing team members for IPO.
• Developed continual improvement program for technicians and the “high performers” reward system.

Managed a team of IT Professionals in Milpitas, California and Grenoble, France.  Redesigned infrastructure security and availability by deploying appropriate management tools and alerting systems  Migrated entire Exchange environment to a hosted Microsoft service (O365) to reduce network complexity and reduce hardware and licensing costs  Reduced.

Poway, California, US

Managed a team of seven IT professionals in regions throughout North America, Asia and Europe * Successfully built and managed the IT service desk support team through two major corporate initiatives * 1) In-sourcing the service desk, developing new service desk processes implemented new ITIL service desk application (Altiris Service Desk) * designed.

Fremont, California, US

Supported approximately 500 users throughout US, Mexico, Asia, UK and Canada * Supported large population of remotely connected customers * Managed user accounts and services in a Windows Server 2000/2003 AD environment * Migrated the network to MS Active Directory * Responsible for spearheading and deploying Altiris Client Management Suite * Managed the.

US

Contract - Acted as Sr. Desktop support technician supporting MIS department regarding Y2K preparedness. Supported end-users and upgraded PC hardware and software. Custom designed Microsoft Outlook forms for companies purchasing department.

Management Practices, Taboos Of Management

Associate'S Degree, Entrepreneurial And Small Business Operations

Associate Of Science - As, Computer Science