David Meade Email & Phone Number

United States

At Insight Bridge Consulting, I lead the strategic vision and operations of a consulting firm dedicated to optimizing client operations through CRM configurations, call center setups, and workflow automation. My role includes:*Business Development & Strategy: Spearheading client acquisition, relationship management, and market positioning to drive growth.

Altoona, Pennsylvania, United States

• As the Director of Operations I led projects that allowed Gloria Gates Care to deliver on their mission and vision of providing each person the healthcare they deserve by:
• Designing and building a call center using RingCentral Contact Center software.
• Building, training and leading a team of Enrollment Specialists to increase ARR to $24 million.
• Using AI and workflow automation to reduce lead conversion time from 20 days to 10 minutes.
• Integrating key tools using webhooks, APIs, and workflow automation software (Zapier, Zoho Flow).
• Working with cross-functional teams to direct Members from Enrollment to Clinical Operations and creating a process that was painless for the Members.

• As the Technical Support Supervisor at Breezeline, I led teams in providing exemplary technical support services. My responsibilities included:
• Led and Supervised Technical Support Team: Directed a team of technical support agents in a contact center that provided troubleshooting for DOCSIS 3.1 and Fiber networks.
• Project Management: provided management and support to projects that saw a 30% reduction in same day repeat calls, as well as a 50% increase in self-service options.
• Directed a company-wide rollout of the GROW model for coaching, which increased our Employer Net Promoter Score to 80%.
• Project Leadership: Worked with other leaders on several projects to streamline technical support processes, including the implementation of new support tools and the development of training programs to onboard new.
• Quality Assurance and Performance Management.

Altoona, Pennsylvania, United States

• As the Supervisor of Operations at a strategic partner of AT&T, I played a pivotal role in optimizing operational efficiency and enhancing overall performance. Key responsibilities and accomplishments include:
• Operations Management: Oversaw daily operations and performance of a contact center team within a strategic partnership with AT&T, ensuring adherence to service level agreements and client expectations.
• Led a project that implemented a new CRM system across multiple call centers and over 1000 agents.
• Project Management and Cost Reduction: Led multiple projects focused on reducing program and labor costs, resulting in over $200k monthly savings in lost revenue. Implemented process improvements and efficiency.
• Process Improvement and SOP Development: Identified areas for process improvement and drafted Standard Operating Procedures (SOPs) to standardize operations across different business channels, enhancing consistency and.
• Stakeholder Communication and Presentation: Presented project updates and findings to all levels of management. Prepared presentations for users of all levels. Facilitated communication and collaboration with.

Duncansville, Pennsylvania, United States

• Operations Oversight: Managed day-to-day operations of the Electronics and Cellular department within a high-volume retail environment, ensuring efficient workflow, inventory management, and customer satisfaction.
• Team Leadership and Development: Supervised and mentored a team of 8 department employees, including sales associates and support staff, in the Electronics and Cellular department. Fostering a culture of.
• Project Coordination: Led departmental projects focused on improving product placement, optimizing inventory levels, and enhancing customer service in the Electronics and Cellular department. Collaborated with.
• Performance Analysis and Optimization: Analyzed key performance metrics for the Electronics and Cellular department to identify trends, areas for improvement, and opportunities for cost reduction. Implemented.
• Stakeholder Engagement and Communication: Engaged with store leadership, corporate representatives, and vendor partners to communicate departmental goals, initiatives, and results for the Electronics and Cellular.

Pennsylvania, United States

As a Living History Interpreter at Village Restorations I:*Worked closely with military personnel to provide accurate lectures on military history.*Provided lectures and guided tours of time period correct exhibits at the Army Heritage and Education Center.*Built and restored log homes and structures which included the use of the following.

Bachelor Of Applied Science - Basc, Business Administration And Management, General, 3.8

Associate Of Arts - Aa, Business Administration And Management, Programming And Web Development, 3.5

Business administration and management course of study with a focus on programming and web development.