It Manager
CurrentAs manager of IT, I am responsible for all areas of technology at AccessSMT, previously dba Shanahans. Myself and my team administer a nearly 100% virtual environment combining cloud and on premise data-centers, which service 10 locations in western Canada and approximately 320 employees. We manage all levels of technical support through our ticket system, by phone, by e-mail or instant messaging. We are responsible for keeping all of our systems online and available with a 99.7% uptime SLA. I… Show more As manager of IT, I am responsible for all areas of technology at AccessSMT, previously dba Shanahans. Myself and my team administer a nearly 100% virtual environment combining cloud and on premise data-centers, which service 10 locations in western Canada and approximately 320 employees. We manage all levels of technical support through our ticket system, by phone, by e-mail or instant messaging. We are responsible for keeping all of our systems online and available with a 99.7% uptime SLA. I am experienced in the administration of Microsoft operating systems, VMware, Microsoft Office, Exchange, Epicor, storage and backup systems and various other technologies. I am also responsible for Contract management and IT budgeting. Show less