• Recommend cloud, hardware, software, and security services to SMB customers in the central Texas area

• Provide telephone and chat assistance to clients on IT related technical issues• Record incidents and support the client through the problem solving process • Collaborate with specialized technical teams • Troubleshoot issues using remote control applications, active directory, Windows command line, and web based tools• Create, update, and close/escalate support incident and request tickets

• Provided smart handheld/mobile device technical support and training to convenience stores across the U.S.• Tracked device issues for McLane business analysists, developers, and business leaders

• Recommended hosting options including cloud, hardware, software, and security/backup services to SMB customers in the greater San Antonio, Austin, Waco/Temple/Killeen areas.• Installed/upgraded/troubleshooted Windows, Linux, and Mac operating systems and applications.• Compared cloud offerings from big players (Rackspace, Amazon, Microsoft, Google) to see which in my opinion sounded like the best fit for the customer.• Provided the different "flavors" of cloud (Rackspace, Azure, etc.).• Touched on high points which typically include: feature sets, customer support, ROI and TCO, data center locations, cloud management, hybrid options (physical talking to virtual cloud), billing considerations, security requirements.• Discussed Azure capabilities to customers such as: running batch jobs, creating applications, and deploying client applications.

• Maximized sales by creating diagrams and proposals for SMB, mid-market, and LATAM teams• Expedited hosting online target dates by processing hundreds of QC and device tickets

• Increased cloud and dedicated hosting revenue by consistently hitting monthly quotas• Increased install base customer revenue 15% via daily outbound calls and emails

• Provided technical advice to customers and Rackspace sales professionals on 800+ opportunities• Maximized Rackspace SMB sales by helping close 271 opportunities totaling $440K of MRR• Processed technical RFP and SOW requests and proofread hundreds of sales proposals• Presented weekly WebEx/Clear Slide hosting demos

• Consistently increased MRR for cloud and SaaS solutions despite having no hosting experience• Received company award for exceeding sales expectations

• Consistently hit monthly sales targets as inbound sales rep despite this being my first sales role • Booked $3 million in channel revenue through partners CDW, SHI, En Pointe, and many others• Educated partners on complex file transfer product concepts