Track all candidates for each position in a pipeline to maintain current status and comply with OFCCP requirementsScreen resumes, interview candidates, administer appropriate assessments, coordinate reference/background checks, and make recommendations for hireFollow up with candidates and hiring managers to ensure updated information on the status of the recruitment effortCoordinate and schedule interviews between candidates and hiring managersDevelop position descriptions that reflect the needs of the jobs and appeal to the right candidatesUse traditional and non-traditional resources to identify and attract quality candidatesSource and identify technical candidates and become familiar with IT terminology and skillsHelp support related recruiting metrics development and maintenance

Assisted in the training and instruction of new hire associatesSupervised a team of non new hire agents during their three-month transition period of learning the phone job Analyzed data to develop plans to improve new hire core metric results Developed presentations and reports to detail and present team success data to managementAssisted with certifying multiple new hire classes out of their transition periods to be licensed professionalsProcessed leave, time, and pay requests, job changes, and agent transfers, promotions, and terminations

Pulled, organized, and processed overpayment decisions from physical documents Pulled, separated, and distributed organizational mail to departments in the Virginia Employment CommissionTrained new and temporary hires to process overpayments correctly in various stagesAnalyzed overpayment decision letters and updated the internal codes in the Virginia Unemployment Insurance systemAssisted First Level Appeals with the retrieval of overpayment and retrieval of overpayment letters Assisted with the redistribution of pandemic unemployment assistance payments Retrieved, distributed, and stored unemployment insurance payment journals Flagged applications with missing SSN numbers, birth certificates, marriage certificates

Advised underrepresented, minority, and first-generation students regarding collegiate operations and processes for 60+ studentsInformed minority students of cultural awareness, diversity and respect in the university settingProvided academic assistance, feedback, and recommendations to students for their program coursesPlanned and scheduled events to help bring student awareness to campus and community resourcesSupervised, advised, and assisted counselors with counseling and peer mentorshipOrganized and co-instructed on lectures for EDUC 101 course for 20 + students

Updated applicants on academic assistance, class registration and graduation via phone callsAssisted with the processing of student course registration requests and graduation applications Filed, updated, and maintained student documents and paperwork in a confidential manner Assisted academic advisors with the scheduling of student appointments for academic assistance Received and relayed important messages to office staff in a prioritized manner Directed inquiring students and parents to the appropriate departmentTracked critical dates for graduation application and organized 1000 + applications