Sole administrator of 30+ SQL servers in a variety of configurations supporting over 350 user databases in a hotel & casino environment.

Installation, configuration, troubleshooting and daily maintenance of in house systems and networks. Over 500 Dell and IBM PCs and notebooks, over 100 HP printers, a variety of Dell and Compaq servers and Cisco routers and switches.Installing and troubleshooting for a wide variety of software, from in house programs to MS Office applications and Adobe Photoshop and many more.Planned and executed system roll-outs of large numbers of computers, printers, VOIP phones, Blackberries and other assorted hardware and software.Set up new network user accounts and email addresses in a Windows Server 2003 Environment using an off site MS Exchange server.Maintained an inventory and project/ticket system in MS Share Point.

Assisted call in customers in using IVenue Technologies web hosting service, site design tools and E-commerce package.Heavy HTML and light Java and Javascript coding to ensure customers were satisfied with their websites, Email and E-Stores look and performance.Prioritizing customer satisfaction while maintaining patience with users.

Responsible for 24/7 monitoring and maintenance of 11 different AS/400 servers for 16 different Hotel/Casino Properties.Ran daily backups and restores as needed on all servers.Processed end of day batch reports for all properties.Configuromg and troubleshooting devices such as printers, terminals, and tape drives.Processed initial program loads (IPL's) and other system upgrades.Monitored overall system performance and contacted 2nd level support when needed.Working with and troubleshooting associated products like JDA, ACRES, Vision and others.General IT support for remote properties during hours when no local technician was available.Plan and perform active/backup role-swaps to ensure stability of day to day operations.

Day-to-day department management of repair and upgrade center for one of California's largest computer superstores.Supervised and provided an escalation point for technicians and other department supervisors.Worked face to face with customers in order to better diagnose their problems or needs, field complaints and manage large crowds during exceptionally busy periods.Trained, managed, scheduled and when necessary, counseled a team of 10 technicians.Maintained department security, departments billing and filing, and organization of work flow.Assisted technicians with the constant stream of builds, upgrades and repairs for just about every product carried by Fry's Electronics, in order to maintain nearly same day service for customers, while also testing, building and troubleshooting internal use systems as needed.Assisted technicians with verifying all computer products being returned by customers to prevent fraud.Worked extensively with PCs, Macs and A/V equipment like Video Conferencing systems, sound systems, security camera systems and more.