David Mew Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

- Partner with the Market IT Functional Relationship Managers, IT Product Managers and Business & IT Application Owners to implement and sustain Nestlé Security & Compliance frameworks. - Ensure the proper implementation, management and follows up of Risk, Compliance & Security within the market. - Responsible for the Information Security Management System of the unit to ensure that Security & Compliance is structured in the market and brings S&C requirements to any local initiative… Show more - Partner with the Market IT Functional Relationship Managers, IT Product Managers and Business & IT Application Owners to implement and sustain Nestlé Security & Compliance frameworks. - Ensure the proper implementation, management and follows up of Risk, Compliance & Security within the market. - Responsible for the Information Security Management System of the unit to ensure that Security & Compliance is structured in the market and brings S&C requirements to any local initiative. - Work with the Market IT Applications Owners to ensure new and existing solutions are implemented and sustained secure & compliant by design. - Support the alignment of local business requirements and local Regulatory & Legal IT Compliance requirements with the Security & Compliance Product teams through the use of ISMS Framework.- Advocate and support the deployment of global security & compliance solutions.- Drive awareness of Security & Compliance, practices, standards and behaviors across the market organization including senior stakeholders. Show less

Sydney, New South Wales, Australia

- Lead IT Infrastructure Operations team- Manage the design and implementation of new IT initiatives, and provide a highly reliable, scalable, secure and manageable infrastructure- Ensure embedded culture of secure IT, through development, security reviews, audit preparation and corrective plans- Manage Security Audits, ISMS Certification and Independent Reviews- Maintain effective and trusted relationships with key stakeholders- Act as a key escalation point for IT… Show more - Lead IT Infrastructure Operations team- Manage the design and implementation of new IT initiatives, and provide a highly reliable, scalable, secure and manageable infrastructure- Ensure embedded culture of secure IT, through development, security reviews, audit preparation and corrective plans- Manage Security Audits, ISMS Certification and Independent Reviews- Maintain effective and trusted relationships with key stakeholders- Act as a key escalation point for IT Infrastructure Operations and deliver responsive and timely service- Manage the budget, planning for CAPEX, Dynamic Forecasting and OPEX, ensuring alignment with overall IT budget- Support the management of contractor and vendor relationships- Provide project sponsorship, program / project management governance to ensure on-time, on-budget and quality of Market IT Projects- Develop and produce IT Strategy and Deployment Activities for Market Show less

Rhodes, New South Wales, Australia

Roles & responsibilities- Identifying and implementing technology solutions that improve efficiency- Supporting AFS Retail Execution application and sales data- Project managing technology upgrades- Vendor Management for AFS Retail Execution and HPKey Achievements:- Project Managed sales order automation project for New Caledonia Field Sales team.- Project Managed AFS Retail Execution upgrade for Australia, New Zealand & Pacific Islands Field Sales… Show more Roles & responsibilities- Identifying and implementing technology solutions that improve efficiency- Supporting AFS Retail Execution application and sales data- Project managing technology upgrades- Vendor Management for AFS Retail Execution and HPKey Achievements:- Project Managed sales order automation project for New Caledonia Field Sales team.- Project Managed AFS Retail Execution upgrade for Australia, New Zealand & Pacific Islands Field Sales teams.- Winner of the 2018 Quarter 3 ‘Business Excellence Award’- Project Managed Purina Pet Specialty sales order automation solution in AFS RE for Australian Field Sales team.- Project Managed Windows tablet replacement project for Pacific Islands.- Implemented Samsung Knox Software to automate configuration of Android devices.- Implemented Microsoft Forms in order to improve business and support processes Show less

Sydney, Australia

Roles & responsibilities- Management of field services and helpdesk teams- Staff recruitment, mentoring, coaching and assessment- Management of customer escalations- After hours call management- Timesheet approvals, monthly invoicing and billing disputes- Weekly and monthly reporting- Customer onsite visit scheduling- Process development- Customer account management- Assist with business development- Chair monthly company meeting and senior management… Show more Roles & responsibilities- Management of field services and helpdesk teams- Staff recruitment, mentoring, coaching and assessment- Management of customer escalations- After hours call management- Timesheet approvals, monthly invoicing and billing disputes- Weekly and monthly reporting- Customer onsite visit scheduling- Process development- Customer account management- Assist with business development- Chair monthly company meeting and senior management team meetingsKey Achievements:- Implemented Smileback client surveys which increased customer feedback response rates from 2% to 15% and provided more data with which to make improvements to service processes.- Implemented staff retention systems and processes, which reduced staff turnover by 40% per annum, while growing the technical team by an additional staff.- Implemented structural changes within the service desk team that improved the handling of escalations and provided helpdesk staff with a career progression path, which helped to retain staff and improved the resolution time for escalated tickets.- Assisted with winning 2 major Healthcare provider customers, which provided additional revenue for the company, as well as helping the company enter into a new industry.- Reduced average response time for service desk tickets by 10% while also onboarding multiple large customers and maintaining a 97% CSAT score.- Redeveloped weekly and monthly services reporting which helped identify performance trends and provided more granular detail for the Directors to use for resourcing business strategy. Show less

Sydney, Australia

Milsons Point

- Responsible for supervising the Divisional Managers to ensure they meet their Valuable Final Products.- Establishment (HR) Division Manager - Providing Established, Productive and Ethical Staff members.- Quality Division Manager - Producing Effective, Well-trained and Fully Functioning Staff Members obtaining their Valuble Final Products.- New Public (Marketing) Division Manager - Promoting Excite IT services to new companies and markets.- Business Development Manager -… Show more - Responsible for supervising the Divisional Managers to ensure they meet their Valuable Final Products.- Establishment (HR) Division Manager - Providing Established, Productive and Ethical Staff members.- Quality Division Manager - Producing Effective, Well-trained and Fully Functioning Staff Members obtaining their Valuble Final Products.- New Public (Marketing) Division Manager - Promoting Excite IT services to new companies and markets.- Business Development Manager - Generating revenue from new and existing clients.- Solution Architect - Designing solutions to fulfil the customers needs and budget.- Project Manager - Producing projects that deliver the desired outcome on schedule.- Account Manager - Ensuring that Continual Service Improvement is carried out.Key Achievements:- Gallop Solutions management systems implementation. This programme helped to move the company from a small business that was heavily reliant on key individuals for success, into a business that could provide a consistent service level to their customers, even when different staff were involved.- Statistics developed for each division of the company, which provided visibility into the performance of each department of the business.- Processes developed for all divisions, which helped to provide a documented and consistent service level for customers.- Office 365 migration for Excite IT, which decreased the downtime of the email server, while adding additional functionality such as SharePoint, OneDrive, Skype for Business and OneNote.- Office 365 sales seminar planning and presenting. This was a seminar which was presented at the Microsoft Sydney Head Office in order to drive customers towards migrating from on-premise Exchange to Office 365.- Server room relocation – ICAC. This was a major project which required careful planning and execution due to the sensitivity around security and SLAs. Show less

North Sydney

• Resource Management of Service Desk and Technical resources.• Coordination of client activities and on-site visits• Project management and coordination of 3rd parties• Procurement and Vendor management support• Pre-Sales support• Operational responsibility for internal systems• Performance management and development of staff• Business Development• Staff recruitment• Solution architect

North Sydney

(NOTE: company was previously itaba3 before merger in Dec 2010)- Service Desk Team Leader- Solution Architect- Project Manager- Onsite Engineer- MS Windows Server 2000/2003/2008 administrator- MS Exchange administrator- Backup Administrator (Symantec Backup Exec, Acronis Backup and Recovery, CA BrightStor Arcserve, Vembu Storegrid, Windows Image Backup, NT Backup)- Windows XP/Vista/7 support

Bachelor Of Computer Science And Technology, Programming, Maths, Physics.

Activities and Societies: Sydney University Rugby Club (1999-2000) Australian University Games 1999 (Gold Medal - Rugby Union)

Hsc, Maths, Computers, Economics, English

Activities and Societies: 1st XV Rugby Union 1996 Watson House Boarding House Captain 1996 Prefect 1996