Dave Fenton Email & Phone Number

Bracknell And London

Ancoris is a leading Google Cloud Services Provider, headquartered in the UK, which helps customers innovate and transform through the use of Google Cloud. We have extensive experience in Google Cloud technologies and deliver our magic through expertise in Data & AI, Application and Infrastructure Modernisation, Workspace and Maps.After more years than I care to remember leading high performance teams focussed on building and delivering the highest quality services to my customers, it's time to hand over the reins to the next generation of management talent and take a different view focussed on big hairy intiatives designed to help continue our fantastic growth. Should be fun.....

Bracknell

As Vice President, Services, I am responsible for all aspects of our Services offerings - development, delivery, product management and staff management covering the development of our SaaS services, consultancy, deployment, support and training teams

London, United Kingdom

Responsible for the delivery of E-discovery projects to the UK's largest law firms; and the delivery of Computer Forensics services across Europe

• Responsible for all Professional Services delivered to European customers –including implementations, upgrades, application tuning, and training. Typical project size £1m, 9 months in duration, delivered to large blue-chip European banks.• Responsible for all post-sales Customer Services and maintenance services to all Fortent customers globally (Also responsible for the “sustaining engineering” function for a 12 month period).• Responsible for Program management of introduction of new “Software as a Service” version of the Fortent application, and introduction of standard implementation methodologies to improve productivity and customer satisfaction.

• Responsible for delivery of all “Managed Services to the desktop” for CSC outsourced customers across Europe, covering 300,000 desktop users• Responsible for the delivery of desktop related projects into customer base including transformation of outsourced customer’s environment. Typical project size £2m, 12 months in duration, up to 20 project staff,• Built management team from scratch capable of managing $300m cost base and 3000 staff and achieving financial and customer satisfaction targets.

• Established own company to deliver interim management services • Carried out a contract as Customer Service Director at Information Builders Ltd (UK subsidiary of Global top 50 SW vendor). Responsible for re-energising the Customer Services function - developing the business plan, focusing on revenue retention and customer satisfaction, and hiring a permanent replacement

• Managed growth of Professional services revenues from $4m pa. to $10m pa., including integration of 2 acquisitions • Responsible for design and implementation of transition services, and ongoing operation of website-hosting data-centre, through an organisation of 165 staff.

• Responsible for the product development, marketing and product management of a range of “pre-packaged services” to support generation of $175m revenue pa, through a team of 40 staff. Service offerings were focussed on Business Continuity, Networking, Technical Services and Infrastructure & Systems Management.

• Responsible for worldwide delivery of entire range of Customer Services to customer base; including Technical Support and Maintenance, Outsourced Helpdesk, Multi-Vendor Service, Remote Management Services and Environmental Services• Established Global Customer Service delivery organisation of 400 staff and range of outsourced service partners, across US, EMEA and Asia Pacific. Implemented global projects (including common tools and processes) leading to significant productivity improvements and customer satisfaction improvements.