Operations/Service Manager - Journeyman Field Service Technician
Multiple Telecommunication Vendor Companies
Portland, Oregon Area
PROFESSIONAL EXPERIENCE Expertise in telecommunications applications technology and business telecommunication installation, maintenance, coordination and management.• Utilized computerized billing, shipping, receiving, and purchasing reconciliation.• Provided technical coaching, needs assessment and coordination.• Managed, scheduled and routed technicians based on customers need and geographical location of a widespread customer base.• Identified and installed all forms of analog and digital land line circuits.• Reconstructed telecommunication infrastructures using billing comparisons and customers usage data, providing customers with up to 25% in reductions in reoccurring costs.• Received positive feedback from clients regarding excellent and timely customer service.• Achieved national recognition from Panasonic for innovative applications using their existing equipment and third party add-ons.• Elevated to super-tech status after receiving initial corporate award for consistently billing more than 10 hours in a standard work day. • Knowledgeable in cellular networks, through training in Verizon and Nextel/Sprint Customer Care.• Answered, analyzed, and processed incoming customer service calls.• Excellent organizational capabilities, good written and oral communication skills, effective interpersonal relations, ability and willingness to learn, and a desire to pursue a rewarding yet demanding career in information technology
