David Hernandez Email & Phone Number

Boston, Massachusetts, Us

-2023 Global Customer Success Manager of the Year

Boston, Massachusetts, Us

In my recent role I managed over 74 accounts book of business of $4.1 million in annual renewing revenue. I owned the end-to-end renewal contract process as well as worked closely with the Account Executive to identify upsell opportunities. My responsibilities included developing and managing strategic relationships with my enterprise customers, understanding their business goals and provide relevant product knowledge that align with customer's desired outcomes.

Boston, Massachusetts, Us

- Manage customer communications for enterprise accounts and ensure that all customer issues are dealt with in an efficient and timely manner - Owned and managed continued relationships with customers - Responsible for extensive product knowledge and services to effectively communicate offerings to customer base- Facilitate the retention of current customer contracts

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Manage facility operations for our Boston and regional offices

Boston, Massachusetts, Us

Woodland Hills, California, Us

I was an Administrator/Assistant Building Manager for Menchie's Global Headquarters. My duties included helping coordinate events and projects, manage corporate domestic and international travel, create policies and procedures for office and building systems, handle office purchase orders, oversee maintenance repairs and tests, provide variety of logistics support to general office and being responsible for administrative support and landlord/tenant relations.