David Heywood Email and Phone Number

Responsible for the design, configuration and implementation of routers, switches, firewalls, server hardware and any related products required to support VOIP technologies and other applications.

Using Adobe Illustrator, I create packaging layouts for local businesses to be used in a retail environment using clients’ ideas and working them into a practical design

• Responsible for exporting SQL database from clients existing point of sales software and accurately importing the data into the new point of sales SQL database using SQL Server Management Studio• Responsible for maintaining the health and size of SQL databases for various point of sale software• Install and configure point of sale systems and Ubiquiti UniFi AP for convenience, liquor and grocery stores as well as restaurants• Install and configure point of sales networks and routers to meet PCI Security Standards• Install and configure digital video surveillance systems according to customer needs

Responsible for installing and maintaining DiamondScan POS software, computer hardware, local area networks, training and support during installations and system upgrades

IT support position for Hewlett-Packard Learning and Development:• Coordinated with Hewlett-Packard and training vendors to obtain hardware/software configurations for training environments• Built and deployed pc images created with Symantec’s Deployment Solutions 6.9 and Symantec Ghost• Provided real time support to troubleshoot and resolve remote end user issues• Managed the Hewlett-Packard Global Learning Center servers and up to 455 remote workstations• Managed VMware ESXi 5.1 servers, built and maintained virtual machines used for virtual training• Achieved 100% on time class delivery for over 8,000 classes since inception of project.

IT support position for Hewlett-Packard R&D Software Engineers:• Built computers using Windows, HP-UX, Solaris and Linux for Hewlett-Packard’s R&D software engineers• Backed up the engineer’s personal Windows/HP-UX personal computers and servers

IT Support Position for Hewlett-Packard PC Deployment Operations Center:• Managed 6 Pomeroy employees currently on the project• Ensured Pomeroy was meeting contract obligations such as service level agreements• Received all hardware and software escalations encompassing desktops and laptops• Interviewed customers to determine the setup they required for their laptops/desktops• Updated customers on the progress and the action being taken to resolve pc issues• Interviewed and hired perspective employees• Rebuilt laptops and desktops using the configuration requested by the end user

• Territory encompassed Massachusetts, Rhode Island, southern Maine and southern New Hampshire• Built and configured workstations, laptops and servers to fill customer orders• Repaired on-site O.S. problems, applications and hardware components• Diagnosed technical hardware/software problems and provided customers with regular updates • On-Site and telephone support of PC’s• Communicated with team any hardware issues that should be escalated to vendors