Ad Technology And Vendor Management
Lifemap Assurance Company / Usable Life
• Develop and execute the technology strategy that aligns with the company's goals and objectives, ensuring operational excellence, scalability, and security (PHI, PII, and HIPAA data).• Manage a team of ten technology professionals, providing guidance, coaching, and mentorship to promote professional growth and achieve high performance. This resulted in zero turnover in the last 5 years.• Developed additional service and technology offerings that aligned with market trends and customer feedback in collaboration with actuaries, sales, and marketing resulting in a 200% increase in our NPS (net promotor score) over the last ten years.• Led journey, user mapping, planning and ideation sessions with customers, partners, and stakeholders to understand their needs and incorporate their feedback into insurance product development. This resulted in a 10% growth in the number of new customers over the last three years as well as 93% retention for existing customers beating insurance industry trends.• Manage over fifty vendors and strategic partners ($10M budget) over the entire lifecycle from sourcing, contract, negotiations, performance, relationship, and alignment to current and future strategic goals.