• Project Scheduling, Manpower Plan and Cost Control• Quality Assurance• Team Leadership and Collaboration • Change Orders• Material submittals• Shop drawing reviews, changes, and impacts• Documentation: productivity, budget, manpower, submittals, etc.Accomplishments: Migrated timecard submittals and daily reports to SaaS model allowing field superintendents to enter and review timesheets, upload progress pictures, and document inventory.

• Develop and execute the technology strategy that aligns with the company's goals and objectives, ensuring operational excellence, scalability, and security (PHI, PII, and HIPAA data).• Manage a team of ten technology professionals, providing guidance, coaching, and mentorship to promote professional growth and achieve high performance. This resulted in zero turnover in the last 5 years.• Developed additional service and technology offerings that aligned with market trends and customer feedback in collaboration with actuaries, sales, and marketing resulting in a 200% increase in our NPS (net promotor score) over the last ten years.• Led journey, user mapping, planning and ideation sessions with customers, partners, and stakeholders to understand their needs and incorporate their feedback into insurance product development. This resulted in a 10% growth in the number of new customers over the last three years as well as 93% retention for existing customers beating insurance industry trends.• Manage over fifty vendors and strategic partners ($10M budget) over the entire lifecycle from sourcing, contract, negotiations, performance, relationship, and alignment to current and future strategic goals.

• Led the development and implementation of the IT strategy, and established IT policies and systems to support the implementation of strategic goals set by leadership.• Oversaw a network of servers, desktop systems, and telecommunication system for 100 employees with only three dedicated IT resources.• Chief of Staff to the CEO and CFO for financial analysis, budgets, and partner reporting activities• Provided technical guidance and mentorship to team members, fostering a culture of learning and professional growth.

• Chief of Staff to CEO and VP of Sales• Developed business intelligence (BI) dashboards and analytics to help drive business decisions• Sole system administrator and desktop support for a staff of seventy remote contractors• Designed and managed a custom ERP solution for time entry, invoices, AR and data integration with accounting / bookkeeping software which automated 50% of the bookkeepers responsibilities.

• Determine appropriate strategies to lower administrative and supply costs for clients • Negotiate client’s administrative costs with current and prospective vendors • Coordinate, organize and guide financial associates on projects to ensure timelines, savings projection goals and overall client satisfaction are met. • Focus labor efforts on specific administrative categories that ensure employee efficiency and profitability.