David Micklewood Email & Phone Number

Durban, Kzn, Za

Durban, Kwazulu-Natal, South Africa

• Ensure that all marketing collateral and work from account services flows efficiently to creative and production departments.• Responsible for keeping everyone on task and projects on deadline, handling the logistics and keeping all parties updated on the progress.• Monitoring current traffic processes and inputting ideas on how to improve current practices where required.• Analyzing and sharing up to date and recent analytics data to support in future decisions.• Working… Show more • Ensure that all marketing collateral and work from account services flows efficiently to creative and production departments.• Responsible for keeping everyone on task and projects on deadline, handling the logistics and keeping all parties updated on the progress.• Monitoring current traffic processes and inputting ideas on how to improve current practices where required.• Analyzing and sharing up to date and recent analytics data to support in future decisions.• Working across multiple projects and ensuring all parties are informed of progress and problems.• Create detailed schedules, set deadlines at each stage of the project, and make sure that work is distributed equally and fairly between creative teams and other departments. Show less

London, United Kingdom

• Work with external development partners to deliver high level product knowledge development and sales.• Develop and deliver core global process for Sales, Customer service and Partner Management• Identify improved ways of working on both technical and product development throughout the business • Remotely manage and work with Global team members to improve company communications

United Kingdom

• Work with internal and external company partners and colleagues to plan relevant training content to meet the specific account sales, customer service and technical objectives.• Accountable for all training creation and delivery to the active seller team and team leaders.• Responsible for visiting the team in store to further research issues and support knowledge through on the job coaching and upskilling.• Review and utilize training scoring data to drive appropriate support with… Show more • Work with internal and external company partners and colleagues to plan relevant training content to meet the specific account sales, customer service and technical objectives.• Accountable for all training creation and delivery to the active seller team and team leaders.• Responsible for visiting the team in store to further research issues and support knowledge through on the job coaching and upskilling.• Review and utilize training scoring data to drive appropriate support with the active sales team.• Work with team leaders by providing feedback to guide on focus areas for individuals within the team.• Responsible for creating and maintaining training budgets and delivering a constructive return of investment result. Show less

London, United Kingdom

Support Responsibilities:• Provide greater visibility of faults and solutions reducing duplication of cases being created and prevent devices being ‘sold’ into customers that are not suitable for use.• Working with customer to ensure correct Enterprise set up to reduce issues, checking in-house systems for compatibility errors.• Act as single point of contact for Support related issues within the United Kingdom for high profile business customers.• Maintain and manage… Show more Support Responsibilities:• Provide greater visibility of faults and solutions reducing duplication of cases being created and prevent devices being ‘sold’ into customers that are not suitable for use.• Working with customer to ensure correct Enterprise set up to reduce issues, checking in-house systems for compatibility errors.• Act as single point of contact for Support related issues within the United Kingdom for high profile business customers.• Maintain and manage reporting to ensure issues are escalated to internal stakeholders and needed solutions are available B2B team.• Work alongside operators to work to Microsoft Escalation processes (customer satisfaction, cost reduction)Training Responsibilities:• Understand and simplify Windows Phone technologies to be trained out to Business Sales, Pre and Post sales training teams within a train the trainer environment.• Develop and centralize the Business training procedure and training guidelines.• Ensure availability of training material and an accreditation program for Business Dealers/Operators.• Work with external customers to develop specific training courses• Responsible for coaching and upskilling internal and external business support teams throughout the United Kingdom Show less

United Kingdom

• Full creation and implementation of effective training plans, maximizing training opportunities and facilitation within the Nokia Retail Marketing Group Account.• Responsible for the full relationship management between Nokia and the Vodafone, Support function and Business accounts.• Comprehensive understanding of the training intelligence required for specified accounts.• Executing and delivering designated account plans and implement development strategies.• Responsible for… Show more • Full creation and implementation of effective training plans, maximizing training opportunities and facilitation within the Nokia Retail Marketing Group Account.• Responsible for the full relationship management between Nokia and the Vodafone, Support function and Business accounts.• Comprehensive understanding of the training intelligence required for specified accounts.• Executing and delivering designated account plans and implement development strategies.• Responsible for the creation and delivery of roadshow coaching and training throughout Vodafone UK.• Manage the LMS and webinar learning system content within Vodafone United Kingdom and external contact centers. Show less

London, United Kingdom

• Provide countries with frameworks & compliance guidelines from the UK COE, supporting with making them fit for purpose to create and deliver Geek Squad service training by building structures, principles and frameworks to maintain governance.• Working with the markets, to ensure they have the tools to take responsibility for the development, growth and mentoring their own Geek Squad Trainers. Get countries up to a position where they can localize own material with controls to ensure… Show more • Provide countries with frameworks & compliance guidelines from the UK COE, supporting with making them fit for purpose to create and deliver Geek Squad service training by building structures, principles and frameworks to maintain governance.• Working with the markets, to ensure they have the tools to take responsibility for the development, growth and mentoring their own Geek Squad Trainers. Get countries up to a position where they can localize own material with controls to ensure quality and compliance.• Working with the Head of European store format roll out & Geek Squad UK team to provide recommendations for countries to have own trainer, shared trainer or our source training when economy of scale is met. Work closely with the UK Geek Squad operations team to make sure they supply the markets with sufficient shadowing opportunities in precincts and mission control.• Take on any special projects assigned to you from across the business designing, implementation and completing full reviews of these. Tracking and reporting continuously on progress. Present a regular update to all key stakeholders on progress of programme.• Manage and support implementation of projects and a seamless handover into business as usual at the end of projects.• Work with key stakeholders to understand their requirements and agree the key performance indicators that make the HR dashboard. To interpret raw data in different formats and produce a HR dashboard that is shared across the business at the expected frequency. Show less

United Kingdom

Responsible for preparing, organizing and delivering content to new employees within our business. Mainly consisted of Information Technology, mobile, customer service, sales and management skills Responsible for the design, facilitation and coaching of:• Geek Squad Boot Camp – Induction for all customer service and technical support new starters within Carphone Warehouse and BestBuy stores.• Geek Squad Level 1 Software • Geek Squad Corporate Induction • Geek… Show more Responsible for preparing, organizing and delivering content to new employees within our business. Mainly consisted of Information Technology, mobile, customer service, sales and management skills Responsible for the design, facilitation and coaching of:• Geek Squad Boot Camp – Induction for all customer service and technical support new starters within Carphone Warehouse and BestBuy stores.• Geek Squad Level 1 Software • Geek Squad Corporate Induction • Geek Squad Selling Skills • Wireless Store Induction • Leadership & management modules Responsible for media interviews and marketing culture maintenance within the Geek Squad business.*Winner of the BestBuy team of the year award United Kingdom 2012 (Team of 4) * Show less

• Field Based Customer Support: Windows and Apple Based Operating Systems, broadband and network troubleshooting.• Responsible for recruiting new staff through the Southern Territories which involved interviewing for both IT and behavioral skills.• Supported with the rollout of the Carphone Warehouse wireless changeover for 4 months looking after IT, customer service and sales training. • Supported local Carphone Warehouse Store with IT support and technical sales training… Show more • Field Based Customer Support: Windows and Apple Based Operating Systems, broadband and network troubleshooting.• Responsible for recruiting new staff through the Southern Territories which involved interviewing for both IT and behavioral skills.• Supported with the rollout of the Carphone Warehouse wireless changeover for 4 months looking after IT, customer service and sales training. • Supported local Carphone Warehouse Store with IT support and technical sales training. • Supported local Carphone warehouse stores with better IT strategy and process delivery. Show less

Brighton, United Kingdom

Managed floor and checkout staff on a daily basis

Durban Area, South Africa

Prepared and Sold Desktop and laptop Computers. Maintained Windows and Apple based Computers. Advanced Networking. Advanced Software repair.Managed multiple clients and suppliers. Made multiple business deals around networking and Hardware support.

Durban Area, South Africa

Worked as Part time sales assistant for 2 years (Whilst studying and running my own business) and then moved up to Assistant manager / Manager for a year and a half, which I managed 12 staff and cash flow.Managed the customer experience throughout the process of receiving prescription glasses. Managed appointments, people and staff.

Computer Science, Programming, Databasing, Network Management, Suse & Redhat Linux, Diploma

Matriculation With Exemption, Maths, Science, English, Afrikaans, Geography, Technical Design, It (Programming)

Education record