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As a seasoned Senior Technical Product Manager with over a decade of experience, I've honed my skills in leading cross-functional teams to bring cutting-edge software solutions to life. My approach is results-driven, with a keen focus on leveraging market insights and technical expertise to craft actionable product strategies that not only boost revenue but also elevate customer satisfaction.Throughout my career, I've become adept at navigating the complexities of agile methodologies, ensuring seamless stakeholder management, and meticulously overseeing the entire product lifecycle. My track record speaks for itselfβI've consistently delivered successful launches and managed intricate technical products across diverse platforms.One of my key strengths lies in effective communication. I firmly believe in fostering collaboration and nurturing a culture of continuous improvement within my teams. By facilitating open dialogue and encouraging creative problem-solving, I've been able to drive projects forward with efficiency and enthusiasm.In terms of technical proficiencies, I'm well-versed in an array of project management and development tools such as Microsoft Project, Jira, and Confluence. Additionally, my expertise extends to database and data management, including Microsoft SQL and Azure. I also have a knack for data visualization and business intelligence, utilizing tools like Microsoft Power BI to extract actionable insights. Furthermore, my programming skills encompass Microsoft Visual Basic, HTML, CSS, JavaScript, and Swagger/OpenAPI.In summary, I bring a comprehensive skill set and a proven track record to the table, ready to tackle any challenge and drive impactful results in the ever-evolving landscape of product management.Most recently with Procede Software, LP, I served as product manager for the Procede Add On applications, which are a suite of web-based extensions to Excede DMS, and monitored and managed the backlog and roadmap in consultation with senior management. In addition, I liaised with senior leadership, engineers, and partner teams to ensure the companyβs product development support structure was driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, strategic and technical expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.Specialties: Software Development
American Express
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Product ManagerAmerican Express Jan 2024 - PresentNew York, Ny, UsI led the ongoing development of a legacy platform through strategic modernization initiatives, significantly boosting efficiency and scalability. As a leader on the global risk and compliance platform and capabilities team, I ensured adherence to regulatory standards across various jurisdictions. By fostering collaboration among cross-functional teams, we successfully evolved legacy risk and compliance platforms to meet contemporary demands.β’ Utilized agile methodologies and scrum ceremonies to facilitate collaboration with engineering teams, effectively managing workload priorities and aligning efforts with corporate objectives.β’ Managed the Machine Learning initiatives for the global risk & compliance team, overseeing the implementation of models aimed at achieving tangible efficiencies via the automation of preprocessing pipelines, resulting in a reduction of data evaluation time by more than 70%.β’ Led product development initiatives from inception to execution, ensuring alignment with business objectives and regulatory mandates, thereby enhancing the overall product offering.β’ Collaborated with data science and engineering teams to prioritize and execute AI/ML initiatives, ensuring successful delivery of scalable solutions while managing timelines and resources.β’ Championed a culture of continuous improvement within the global risk and compliance domain, driving innovation and efficiency through strategic initiatives and process enhancements.
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PresidentDmt Media Resources Jan 2021 - PresentProviding onsite and virtual audio/visual capabilities for conferences and other group meetings.
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Technical Product ManagerAutosoft Dms Aug 2022 - Sep 2023West Middlesex, Pa, UsI orchestrated the management of integration products, with a particular emphasis on third-party and partner integrations, spearheading product development initiatives to align with dynamic market demands. Through close collaboration with management, I cultivated and expanded relationships, laying the groundwork for new revenue-generating opportunities while reinforcing organizational growth objectives.β’ Achieved a significant revenue increase of $3 million annually through adept negotiation of pricing and contract terms with vendor partners, demonstrating strong financial acumen and strategic partnership management.β’ Revolutionized vendor onboarding and contract monitoring processes by formalizing procedures, resulting in enhanced efficiency through the transition from manual spreadsheet-based systems to Salesforce automation.β’ Spearheaded the provision of dealer management software and services to automotive dealerships across the United States, underscoring a commitment to delivering impactful solutions within the industry.β’ Defined product requirements for machine learning models and data pipelines, aligning technical capabilities with business goals to deliver impactful solutions.β’ Managed documentation pertaining to REST API and other integrations, catering to the needs of both internal teams and external audiences, and ensuring clarity and accessibility of integration-related information. -
Technical Product ManagerFirst American Title Mar 2022 - Aug 2022Santa Ana, Ca, UsI directed the management of a substantial segment of the Ignite tool, focusing specifically on the development and enhancement of the new loans section within the application. Serving as the product manager/owner for the Ignite new loans build-out, I cultivated a highly collaborative environment to foster innovation and ensure efficient progress towards project milestones.β’ Led completion of the initial MVP for the new loans pages, facilitating beta testing and subsequent rollout to beta testers, thereby accelerating the feedback loop and enabling rapid iteration towards product refinement and market readiness.β’ Collaborated closely with internal stakeholders and UI/UX teams to conduct design reviews and ensure seamless integration of backend features with the front-end user experience, resulting in a cohesive and intuitive Ignite platform.β’ Directed the development of backend features, including API integrations, AWS configuration, and DynamoDB setup, to support the new front-end experience, ensuring robust functionality and scalability of the Ignite platform. -
Product ManagerAmerican Express Mar 2021 - Mar 2022New York, Ny, UsI steered the product ownership of Money Movement capabilities for Enterprise Money Movement, offering strategic direction and leadership to enhance innovation and efficiency in financial processes. By facilitating seamless global collaboration among internal and external stakeholders spanning the U.S., U.K., and India, I ensured that product development initiatives were finely tuned to meet our objectives.β’ Led the PSD2 initiative for the UK market, guiding the implementation of regulatory requirements and collaborating with regulatory agencies to ensure compliance and timely adherence to industry standards.β’ Engaged with regulatory agencies in the UK to maintain up-to-date knowledge and compliance with regulatory timelines, demonstrating a proactive approach to regulatory oversight and risk management.β’ Spearheaded the re-platforming effort for a new microservices backend for money movement processes, driving efficiencies and time savings through modernization initiatives and leveraging cutting-edge technology solutions.
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Senior Product Manager - Vice PresidentU.S. Bank Sep 2019 - Mar 2021Minneapolis, Mn, UsI spearheaded the development of the Open Banking Studio platform through intensive collaboration with both internal and external stakeholders. Maintaining robust partnerships throughout the entire software development lifecycle (SDLC), I ensured seamless project execution by fostering synergy and alignment across teams.β’ Successfully launched a series of APIs including Account Validations, ACH Originations, Check Payables, Disbursements via Zelle, Positive Pay, and RTP, amplifying the bank's Developer Portal and expanding its service portfolio.β’ Positioned the team with a backlog aimed at continuing to contribute to the bank's commitment to providing cutting-edge solutions and ensuring timely delivery of customer-centric products.β’ Innovated and implemented an efficient onboarding process for API customers, orchestrating cross-functional collaboration to deliver a streamlined and positive experience, thereby enhancing customer satisfaction and retention. -
Product ManagerSelf-Employed May 2019 - Sep 2019
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Product ManagerProcede Software Jul 2017 - May 2019Solana Beach, California, Usβ’ Serve as product manager for Procede Add On applications, which align with all web-based extensions to Excede DMS.β’ Steer conversion of the web-based suite of applications to use the Excede API as well as implementation of the new company UI/UX style guide.o Functioned as primary UI/UX designer completing wireframes, A/B testing, etc.o Initiated project to re-platform these applications into one tool to improve supportability and future growth.β’ Monitor and manage the backlog and roadmap in consultation with senior management.β’ Work closely with the engineering team to establish standards for integration via the Excede API.β’ Perform as Product Owner and Subject Matter Expert in an Agile SCRUM environment.β’ Complete storyboarding and diagraming of current and new processes to ensure full coverage of workflows.β’ Execute site and partner visits to ensure product vision and direction reflect market trends. -
Product Manager - IntegrationsDealersocket Jul 2013 - Jun 2017Irving, Texas, Usβ’ Product manager for DMS (Dealer Management System) integrations and managed the DealerSocket Certified Partners (DCP) program (a suite of proprietary APIs for integrating with DealerSocket CRM).β’ Collaborated with all DMS integration partners including CDK, Auto/Mate, DealerTrack, and Reynolds & Reynolds. In order to accomplish what goals?β’ Built and expanded the DCP program from two existent integration APIs to a suite of 10 with several more in the product backlog.β’ Collaborated with the Chief Architect in defining, planning, and building a new integrations architecture using Kafka streams and APIs/microservices. This included extensive storyboarding and creation of workflow diagrams.β’ Administered the roadmap for all DMS and DCP integration activities in concert with senior managementβs vision.β’ Governed backlog for two Scrum teams the company's SAFeβ’ development environment.β’ Served as Product Owner and Subject Matter Expert for DMS integrations and the DCP program.β’ Executed site visits and conducted research to ensure product vision and direction reflected future market trends.KEY ACHIEVEMENTSβ’ Managed the teams that designed and built the CrossFire integration, enabling real-time identification and tracking of shopping behavior on our customer's websites with DealerSocket's website division, DealerFire.β’ Finalized development of a new end-to-end certified integration with Reynolds & Reynolds, beating time estimates and cost savings.β’ Managed the effort to build a new end-to-end certified integration with CDK Global and Reynolds & Reynolds to support our new Inventory+ division by utilizing new technologies and functioning in a new SaaS environment (AWS).β’ Instrumental in the companyβs Salesforce implementation via integrations work completed by my teams. -
Product ManagerDmd Inc (A Division Of Ellie Mae Inc) Jul 2009 - Jan 2013β’ Furnished product management for a proprietary software suite, with emphasis on client-facing Web (WebTrac/DataTrac Web) and database extraction (ExTrac) applications in an Agile software development environment (Scrum/Kanban).β’ Developed strategic roadmap for ongoing and future development of DataTrac Web utilizing latest technologies to increase performance, enhance the client experience, and ensure regulatory compliance.β’ Liaised with 16 vendors in planning, scoping and mapping interfaces included in ExTrac to create a unique industry-first solution implemented by approximately 40 clients.β’ Collaborated with in-house and third-party engineering teams to minimize defects/issues and bolster client satisfaction.β’ Administered product documentation and help file content to provide enhanced tools for problem-solving for clients as well as Support.β’ Authored customized business rules allowing clients to enhance regulatory compliance and workflow efficiencies.
David Thompson Skills
David Thompson Education Details
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Arizona State UniversityHistory -
Mesa Community CollegeHistory
Frequently Asked Questions about David Thompson
What company does David Thompson work for?
David Thompson works for American Express
What is David Thompson's role at the current company?
David Thompson's current role is π Senior Product Manager: Leading Cross-Functional Teams to Bring Cutting-Edge Software Solutions to Life.
What is David Thompson's email address?
David Thompson's email address is da****@****cox.net
What is David Thompson's direct phone number?
David Thompson's direct phone number is +194954*****
What schools did David Thompson attend?
David Thompson attended Arizona State University, Mesa Community College.
What are some of David Thompson's interests?
David Thompson has interest in Politics, Science And Technology, Arts And Culture.
What skills is David Thompson known for?
David Thompson has skills like Customer Relations, Iis, Sql Server, Product Management, Visual Foxpro, Windows Server 2003, Windows Server 2008, Windows 7, Ms Office Suite, Visio, Xml Schema, Database Design.
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