David Millay Email and Phone Number
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Are you trying to create brand loyalty so strong, your customers get tattoos of your logo? I got you. Hey, I’m David 👋 Thanks for stopping by my profile... Here's the quick version: I help brands grow top-line revenue by helping them create new and improved experiences. Main strengths: innovation and strategy. Want to meet virtually over coffee? I'm always down to connect and explore new opportunities.The longer version:I help brands transform casual customers into faithful fans. With over a 15 years of experience in CX, I’ve led initiatives with businesses around the world that drive customer engagement and revenue growth.At Valen, I’m the Vice President of Experience Innovation. I partner with clients across Retail, Hospitality, Leisure and Entertainment, and Consumer Products to unlock new growth opportunities. My approach blends deep customer insights with agile methodologies to enhance product and service experiences.Previously, I founded and ran EngageMint for 8 years, a consulting practice focused on elevating the fan experience for major sports brands, like the University of Texas, Austin FC, Penn State University, and more. Using a design-thinking toolbelt, I trained and consulted companies to deepen the emotional connections they had with customers leading to increased NPS, CSAT and ARPU. Before founding my own firm, I cut my teeth at Disney, helping organizations around the world adapt and apply Disney's best business practices in leadership, organizational culture and customer experience. At Disney Institute, I helped brands like the NFL, NBA, NCAA, General Motors and more create emotional customer experiences that led to revenue growth. From leading Disney Institute's consulting projects with NFL, NBA, and more, to launching EngageMint, now with Valen, I’ve been at the forefront of transforming customer experiences with some of the biggest brands in the world for the past 15+ years.Let’s connect and explore how we can drive your brand’s growth and customer experience innovation. Learn more or reach out at www.valengroup.com
Valen Group
View- Website:
- valengroup.com
- Employees:
- 10
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Vice President, Strategy And InnovationValen GroupCincinnati, Oh, Us
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Vice President, Experience InnovationValen Group Jun 2024 - PresentCincinnati, Ohio, UsAs Vice President of Experience Innovation, I'm responsible for identifying, activating, and leading growth strategies for Valen’s client portfolio across the Retail, Hospitality, Leisure and Entertainment, and Consumer Product industries. I focus on harnessing deep customer insights and agile methodologies to drive innovation in product and service experiences. In this role, I partner with clients and the Valen team to tackle complex business challenges, drive experience innovation, enhance customer experience, identify untapped opportunities, and tie customer engagement activities to revenue growth.
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Co-FounderEngagemint Sep 2017 - PresentOrlando, Fl, UsEngageMint is a modern training and workshop solution for organizations that want to empower their customers and employees. We believe in using first principles from world-class organizations to inspire unique, effective strategies that tackle your biggest challenges. By combining design-thinking with the latest behavioral science theories, our workshops help you get creative solutions to real problems while inspiring lasting change in your customer or employee experience. Our mission is to provide the resources needed for businesses of all sizes to unlock their true potential, and with an eye on the future, our vision is one where everyone can benefit from better customer and employee experiences.www.engagemintpartners.com -
Board Member, Director Of DevelopmentRipitt Foundation Jan 2016 - Sep 2023Orlando, Florida, Us -
Head Of Brand StrategyRooted Creative Jan 2022 - Dec 2022Cincinnati, Ohio, Us -
Co-FounderDisney Young Professionals Jan 2016 - Sep 2017David is the Co-Founder of Disney Young Professionals, one of the largest single company YP networks in the US. While at Disney, David also served as the Co-Chair of the organization until his departure from the company in 2017.DYP is a grassroots network founded for and by advancing professionals in The Walt Disney Company. A diverse employee network built on professional development and growth, DYP enables early- to mid-career Cast Members at The Walt Disney Company to network across lines of business, learn from peers and executives and add value to company initiatives and business goals. DYP provides 1-2 unique events per month for its member base of over 1000 Cast Members, Crew and Imagineers.
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Account ManagerDisney Institute Apr 2014 - Sep 2017Lake Buena Vista, Florida, UsAs the trusted, authoritative voice on the The Walt Disney Company's approach to customer experience, Disney Institute uses business insights and time-tested examples from Disney Parks and Resorts worldwide to help organizations transform they way they think about their own customer experience culture. Revolutionizing the fan experience within sports venues, teams, leagues and events worldwide by using tactics and strategies Disney uses in its Parks and adapting to help others. Focused on new business development, acquisition of accounts, building and leading strategy for internal and external teams helping to impact the client's goals. -
Regional Account ManagerDisney Institute Apr 2013 - Apr 2014Lake Buena Vista, Florida, UsFunction as a member of the Account Team managing Disney Institute's accounts in the New York and New Jersey region. Help organizations of all shapes, sizes and industries elevate their internal and external culture by using tactics and strategies Disney uses in it's Parks and Resorts. Focus on helping companies understand, adapt, operationalize and sustain Disney's best business practices within their own, unique organization.
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Account Team CoordinatorDisney Institute Jun 2011 - Apr 2013Lake Buena Vista, Florida, UsWorked as a member of the Disney Institute Account Team, concentrating on the sports market. As a sales team member, I support a sales manager by leading and assisting sales meetings with clients, creating the vision and future strategy for outbound sales in the sports market, and supporting him on a day to day basis. Our training programs help sports organizations enhance the "fan experience" to ultimately drive repeat business and increase brand loyalty.Past work includes engagements with:AEGAuburn University Athletic DepartmentArsenal FCBarclays Center / Brooklyn NetsMichigan State University Athletics National Football LeagueOrlando MagicSun Devil AthleticsSuper Bowl XLVI and XLVII (Indianapolis 2012, New Orleans 2013) University of North Carolina Student Athletes University of Wisconsin Athletics
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Hr Communications SupportUniversity Of Notre Dame Nov 2010 - Jun 2011Notre Dame, In, UsWork as support for the communications department within Notre Dame HR to create a new, effective e-marketing system, renovation of the website and establish a recognizable and respectable brand for the HR department -
InternMorgan And Morgan Llc Jun 2008 - Aug 2008Orlando, Fl, Us* Worked collaboratively with lead attorney, Clay Townsend, and his paralegal to create from scratch a copyright lawsuit for the case Abend vs. Spielberg. Work within this project involved extensive research and communication, cross-media comparisons, editing the summons and brief, and creating a press release. * Communicated with members of partnering firms across the nation in different jurisdictions and cross-company partners to receive necessary information.
David Millay Skills
David Millay Education Details
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University Of Notre DamePolitical Science And Government
Frequently Asked Questions about David Millay
What company does David Millay work for?
David Millay works for Valen Group
What is David Millay's role at the current company?
David Millay's current role is Vice President, Strategy and Innovation.
What is David Millay's email address?
David Millay's email address is da****@****ney.com
What is David Millay's direct phone number?
David Millay's direct phone number is +140745*****
What schools did David Millay attend?
David Millay attended University Of Notre Dame.
What are some of David Millay's interests?
David Millay has interest in Sponsorship, Social Media, Marketing, New Business Development, Best Practices, Training, Customer Service, Fan Experience, Sports Business, Digital.
What skills is David Millay known for?
David Millay has skills like Leadership, Social Media, Sales, Training, Sports, Customer Service, Facebook, Event Planning, Social Media Marketing, Lead Generation, Marketing, Consulting.
Who are David Millay's colleagues?
David Millay's colleagues are Screwy Driver, Thomas Relja, Rubén Rafael Gonzáles Dioses, David Dillahunty, Mauri Cuze, Jeffrey Dotson, Luis Medina.
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