David Kendrick Email & Phone Number

Coalville, Gb

Melton Mowbray, England, United Kingdom

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Loughborough, England, United Kingdom

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Loughborough, England, United Kingdom

Successfully transitioned from a customer facing Work Coach role to a Deputy Team Leader role leading a team of up to nine team members in the absence of the Team Leader.Successfully dealt with numerous HR based processes and challenges, Absence Management issues and training and coaching colleagues on process changes and new techniques. Successfully grasped the core principles of Universal Credit from a real-world operational perspective and adapted to new ways of thinking and working after moving from private sector into the public sector.Offered and accepted a position on the highly visible and challenging ‘Youth Team’ and successfully building excellent working relationships with approx. 125 claimants aged between 18-24 years old each with their own unique circumstances and challenges. Successfully referred numerous suitable claimants to the one of the government-backed ‘Kickstart’ scheme vacancies designed to help 18-24 years olds into long term sustained employment where they have found permanent employment. Successfully fulfilled the role of the office subject matter expert for the national Restart Scheme providing support and guidance to both Work Coaches and Team Leaders.Primary ResponsibilitiesTo lead a team of Work Coaches in the absence of the Team Leader and to deal with any HR or Absence Management issues as well as providing training and coaching when required.To build positive working relationships with claimants, supporting their work search activities through a combination of regular digital, telephone and face to face contact with the goal of finding sustained employment within 13 weeks of making a claim.To ensure that claimants are eligible to claim Universal Credit and to actively monitor claimant’s accounts for possible fraudulent activity impacting the public finances.To provide support to Universal Credit claimants and offering quality job search and interview techniques advice as well as CV support in a digital world.

Leicester City, England, United Kingdom

Primary AchievementsRapidly adding value to the team and the office by bringing positivity and instigated weekly team ‘feel good’ and ‘knowledge share’ meetings to improve morale. Rapidly building a new network of useful contacts within new and neighbouring offices to share best practice.Quickly learning the strengths and weaknesses of the team, identifying synergies, knowledge gaps and ways I can support.Played a lead role in various COVID-19 and security related incidences as part of the Health and Safety Team ensuring members of members of the public and DWP colleagues are safe.Primary ResponsibilitiesDirect leadership and management of nine team members of varying service durations and support for another six in-direct reports in the absence of their team leader.HR responsibility for team including workload planning, disciplinary matters, health and safety concerns, ensuring all guidelines are followed correctly and the SOP computer system is correctly updated.To work as part of the office leadership team, to improve morale, set professional standards and support the team. Responsible for Office Health and Safety including Site Responsible Officer Lead, Payment Timeliness and Accuracy as well as Finance Accuracy and Quality.Responsible for investigating customer complaints and resolving them to a mutually satisfactory outcome in a timely manner.Responsible for managing the office annual leave chart for 50+ colleagues ensuring office staffing levels are correct and service levels are maintained.

Whitwick, England, United Kingdom

Primary AchievementsSuccessfully acted as a children’s educator where I helped my daughter learn the alphabet and how to count from one to twenty. Played an active role in organising numerous educational and fun daily activities for two challenging, single minded and determined customer. Played an active role in defusing a number challenging dinnertime situations where the customers always believe they are right. Successfully completed a number of challenging and long overdue DIY projects around the house and garden.Played an active role in supporting family and friends through the first national lockdown whilst strictly adhering to Government guidelines to minimise risk to all involved. Primary ResponsibilitiesTo provide exceptional children’s entertainment and educational services to two challenging and demanding customers. To successfully act as a mealtime influencer, a bath time organiser, bedtime negotiator and storyteller.To provide a variety of property maintenance, DIY and gardening services around the family home. To provide support to family and friends during the first and second national COVID-19 lockdowns.

Nottingham, Nottinghamshire, United Kingdom

Brief Achievements Summary (see CV for more details)Successfully created numerous detailed new business and activity analysis reports, KPIs and dashboards designed to empower senior managers to make well educated business decisions quickly with confidence saving time and money.Experienced in producing monthly team bonuses and commissions payments based on monthly and quarterly performance and liaising with management on queries. Experienced in business data and workload related analysis based on historic trends over numerous different product groups based in different UK geographical regions.Experienced in handling private and confidential information from various sources including amendments to meet new GDPR requirements used to make often justified, if unpopular, business decisions. An active participant in the UK Toyota Efficiency and Sustainability System (TESS) project to introduce the use of telematics into the company vehicle fleet where I know act as the Subject Matter Expert (SME).Experienced problem solver with proven track record of building trust and strong positive working relationships with colleagues and senior managers.An effective communicator experienced in building strong, positive relationships with colleagues across the business increasing my ability to influence and negotiate to achieve successful outcomes. Successfully manage a highly demanding workload with ever changing priorities to deliver daily, weekly and monthly operational, financial and sales Key Performance Indicator reports in various formats, which are used to analysis business performance within several company divisions. Through Kaizen, numerous business reports have been evolved to meet the ever-changing business needs. These evolutions required research into possible consequences of implementing changes, creation of change request documentation, change implementation support, test and correct any issues before declaring success.

Castle Donington, Derbyshire, United Kingdom

Castle Donington, Derbyshire, United Kingdom

Bachelor Of Science - Bsc (Hons), Information Science And Business, 2:1

Higher National Diploma, Computing (Software Engineering), Merit

Advanced Gnvq In Information Technology, Information Technology, Distinction