David Kidd Jr. Email & Phone Number

Redmond, Wa, Us

Seattle, Washington, Us

Lifelong is a nonprofit organization that provides basic needs, rent subsidies, meals, and volunteer opportunities for people living with serious and life-challenging illnesses.

Seattle, Wa, Us

● Led the UW Finance Transformation WorkDay Technical Program Operations and responsible for the $58.5M resource budget within the $339M FT Program.● Developed the staffing strategy, in compliance with UW policies, to remotely hire 154 technical team members for the Finance Transformation program while collaborating and supporting other hiring efforts in other groups and resource assignments.● Directs four managers and a team of 75 reports across the US assigned to support 13 workstreams: including developers, analysts, technical trainers, technical writers, and QA resources.● Established outsourcing policy & practice to rapidly onboard and assign resources to critical roles.● Designed training plans for technical & non-technical roles that included certification and other professional development goals.● Collaborated with leaders to build partnerships within UW Medicine, UW Research, and multiple support departments to prioritize resource needs, shorten the recruiting process, and improve employee retention, to align with competing business requirements and cross-functional, long-term priorities.

Snohomish, Wa, Us

Outside Activities is a Veteran-owned, corporate benefits offering that provides all generations with an opportunity for healthier lifestyles and affordable access to exceptional outdoor experiences while receiving environmental education and superior customer service.

Hickory, North Carolina, Us

● Supported Microsoft's Global Network Acquisition Group (GNAG) and CO&I's continental fiber backbone.● Reviewed & ordered LH & Metro DF, LH & Metro Lit, and DIA/OOB circuits using internal tools.● Reviewed & processed site/circuit decommissions after needs analysis/review.● Directs the global >$1M PO annual rollover analysis, update review, and service renewals.● Negotiated contracts for outsourced service renewals and termination of redundant services to meet the business strategy.● Evaluated, confirmed, and approved PO extension requests for the infrastructure services within the Americas.● Reviewed and corrected tickets discrepancies using TFS & Power BI to ensure timely service delivery and corrective actions to meet operational requirements.● Documented GNAG's as-is processes and developed recommendations for improvements that saved >$500K annually.

● Consulted and provided risk and compliance reporting with performance metrics presentations.● Evaluated IT processes and recommended improvements for clients to meet business requirements.● Led IT infrastructure implementation in new data center build for cloud-based solutions and database cluster.● Developed operational and change management processes for clients to ensure compliance within enterprise systems.● Expanded data center and network capacity for shared colocation that included off-site back-ups to meet service level agreements and security requirements.● Re-designed network data center architecture to support and deploy SaaS delivery to clients.● Implemented data center inventory and spares management system development. ● Evaluated industry trends to establish benchmark and monitored systems development to align with customer requirements and technical specifications.● Evaluated PMO processes that resulted in 11% reduction in errors, including DevOps practices and performance management.

Auburn, Wa, Us

● Directed seven project managers (PMs) and four project coordinators (PCs), reviewed project status and plans, audit project process flow, and align efforts to accomplish corporate goals and objectives.● Provided performance reviews for PMs & PCs after project completion and helped establish professional goals and identified cross-functional training opportunities.● Oversees regional teams, West & Central US, to ensure effectiveness and a high level of customer satisfaction on new solution deployments, hardware delivery, and service migrations.● Mentored PMs & PCs to support troubled projects go-to-green efforts.● Managed complex, high profile projects, and proof of concepts (PoC).

● Engaged clients with quarterly business reviews and increase billable work by 9% while identifying technology solutions to address new business needs and implementing project management best practices. ● Led International Trade in Arms Regulations (ITAR) compliance review for application deployment and custom application development for aerospace client.● Improved service delivery 29% with tool review & standardization and change management.● Increased billable utilization 14% by standardizing operational tasks & documentation.● Reduced delay in client invoicing by documenting process and employee training.● Decreased new client onboarding time by 18% by standardizing processes and documentation.● Managed daily operations of support & delivery teams.● Consulted with clients to provide IT strategic direction that conformed to their business plans.● Built and managed technical teams & performance metrics for quarterly and annual reviews.● Mentored team members and developed technician & team training plans.

Bellevue, Washington, Us

● Directed the global deployment of SaaS services and infrastructure for enterprise clients.● Designed and presented solutions to C-level clients.● Built efficient engineering teams, provided mentoring and set performance goals.● Directed multiple service and operational change initiatives for enterprise client to align with business strategies.● Drove process improvement within department, improving customer satisfaction scores by 21%.● Oversees the engineering teams responsible for data center infrastructure build and network connectivity. ● Ensured Key Performance Indicators (KPI) where met/exceeded.● Increased revenue in Engineering Services by 23% and expanded client base 17%.● Converted contract which resulted in a 39% increase in revenue and team expansion. ● Developed the strategy & processes that allowed expansion into State & Local Gov’t contracting as well as educational opportunities.● Authored departmental policies, created internal business processes, and tracked changes.● Co-created and communicate department’s vision and organizational growth plan; mapped strategic plan to provide customer improvements, and operational expansion.● Oversees the day-to-day engineering operations, enterprise applications, systems development, and end user access.● Provided risk and compliance reporting and metrics presentations. ● Participated in the Business Continuity and Disaster Planning committee.● Improved and standardized incident handling which reduced operational response by 77%● Reduced service request ambiguity by refining definitions and providing trend analysis and forecasts.

Bellevue, Washington, Us

Redmond, Wa, Us

Master'S Degree, Ms - It Management/Project Mgmt

Bachelor Of Science (Bs), Information Technology - Network Management

Vocational Teaching Cert, Education

Bachelor Of Science (Bs) - Incomplete, Pre-Medicine/Human Genetics

Associate Of Science (A.S.), Biology, General