David Kieffer

David Kieffer Email and Phone Number

SaaS Application Support Engineer that loves doing deep dives into issues figuring out what's going on and how to fix it. @ MongoDB
David Kieffer's Location
West Valley City, Utah, United States, United States
David Kieffer's Contact Details

David Kieffer personal email

About David Kieffer

Extremely analytical Technical Support Specialist. I will go through each and every detail of a problem until I have figured out what the problem really is, and how to fix it. I have a firm understanding of Servers, SQL, and Java Application servers; related software; and how to fix errors and issues within them.

David Kieffer's Current Company Details
MongoDB

Mongodb

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SaaS Application Support Engineer that loves doing deep dives into issues figuring out what's going on and how to fix it.
David Kieffer Work Experience Details
  • Mongodb
    Technical Support Engineer - Cloud
    Mongodb Jul 2024 - Present
    New York, Ny, Us
    Technical Support Engineer working on MongoDB Atlas chat support
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  • Healthedge
    Tenchical Support Engineer L2
    Healthedge Feb 2021 - May 2023
    Burlington, Ma, Us
    Provide Enterprise software Technical Support for the HealthEdge Payor SaaS product suite of softwareAssist in updating and maintaining Delphix lab for support purposesReview customer issues, test issues, and aid in finding solutions for the customerTrain new team members on proper ticket triage to ensure ticket quality so support team can work on tickets quickly
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  • Opentext
    Technical Support Engineer Ii
    Opentext Aug 2016 - Feb 2021
    Waterloo, On, Ca
    Software Technical Support for the Document Sciences xPression software suitemanaged customer expectations through entire process from reporting to resolution, including initial analysis, information gathering, error reproduction, defect reporting, technical solution writing, solution recommendation. Worked closely with Technical Account Managers and Escalation Managers for a few tough customers. 30% faster time to resolution than the rest of the teamTop support ticket closer for the teamWorked with JBOSS, JBOSS Wildfly, WebSphere, and WebLogic application serversHelped customers create and debug API calls that would feed directly into xPression
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  • Prince, Perelson & Associates
    Technology Help Desk Specialist
    Prince, Perelson & Associates Jan 2015 - Aug 2016
    Salt Lake City, Ut, Us
    Provide exceptional internal Desktop supportmaintained Active Directory, SharePoint, and related softwareUnderstanding of SQL to run queries and reportsFpML, xml, HTML
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  • Css Corp
    Help Desk Agent
    Css Corp Feb 2013 - Jan 2015
    Plano, Texas, Us
    Premium computer technical supportUnderstanding and knowledge of Windows and Mac Based computers to provide technical support over the phone and over chat.
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  • Warmzone
    Graphic Designer & It Specialist
    Warmzone May 2012 - Jan 2013
    Us
    Design web UI and print collateral update websites and their respective UIs company uses Internal computer technical support and repair
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David Kieffer Skills

Technical Support Microsoft Office Windows Xml Xpression Sql Linux Mac Mac Os X Java Computer Hardware Vmware Virtual Machines Salesforce.com Spanish Social Media Team Leadership Html Microsoft Exchange Sharepoint Administration Active Directory Powershell Social Networking Illustrator Indesign Training Website Development Graphic Design Typography Web Design Fpml Photoshop Hp Exstream Sharepoint Troubleshooting Microsoft Sql Server Databases Soapui Jboss Application Server Websphere Enterprise Software Public Speaking Ticketing Systems Web Services Api Document Sciences Xpression Customer Service Problem Solving Customer Support Technical Systems Windows Server

David Kieffer Education Details

  • Western Governors University
    Western Governors University
    Cloud Computing
  • Stevens–Henager College
    Stevens–Henager College
    Graphic Design
  • Weber State University
    Weber State University
    Computer And Information Systems Security/Information Assurance

Frequently Asked Questions about David Kieffer

What company does David Kieffer work for?

David Kieffer works for Mongodb

What is David Kieffer's role at the current company?

David Kieffer's current role is SaaS Application Support Engineer that loves doing deep dives into issues figuring out what's going on and how to fix it..

What is David Kieffer's email address?

David Kieffer's email address is dk****@****dge.com

What schools did David Kieffer attend?

David Kieffer attended Western Governors University, Stevens–henager College, Weber State University.

What skills is David Kieffer known for?

David Kieffer has skills like Technical Support, Microsoft Office, Windows, Xml, Xpression, Sql, Linux, Mac, Mac Os X, Java, Computer Hardware, Vmware.

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