David Leman Email and Phone Number

Oversee corporate IT functions for a firm that manages revenue cycles for healthcare systems. Maintain ERP and HRIS for 500+ users. Interact with senior leaders to develop strategic plans that align IT systems with business functions. Monitor budgets for the department, cloud services, hosting fees, and consulting fees. Identify solutions and new technology that drive cost saving and improved efficiency. Conduct quality audits with internal and external auditors. Write reports using data from SQL and Crystal Reports. Review data to ensure that work flows and business outputs are accurate. Monitor compliance guidelines, including Sarbanes Oxley, PCI, and HIPAA. Supervise a 3 person team in the U.S. and a 3 person team in India. Hire and train new staff. • Met budget goals and a strict deadline for a $2 million implementation project for a travel/expense system (Concur).• Deployed a Kronos module that enabled 200+ physicians to self-schedule within a call center environment. • Implemented a SOX program for the ERP system required for the company to go public.• Designed and implemented Lawson Financial and HR suite, upgraded to Infor Lawson 10, and wrote application training materials for Lawson. • Upgraded Kronos to version 8.0 to administer a new differential pay system.

Implemented Kronos Time and Attendance System (6.0), and served as System Administrator.• Hired by the client (Accretive Health) based on strong performance.

Directed a second tier support team at a leading insurance company with more than 20,000 users. Supervised 15-20 technicians who performed repairs and upgrades. Met strict internal SLA guidelines for resolving tickets. Measured department and employee performance with a focus on continuous improvement.• Managed an 18 month project and a $6 million budget for a hardware and software refresh, meeting strict cost control goals and deadlines while conducting extensive testing. • Achieved 98% customer satisfaction rating by implementing negotiated SLAs in all aspects of service delivery. • Led a team that obtained ISO 9000 certification by developing a specialized portal for computer policies and a referral knowledge base to improve QA. • Improved ability of several department to create SLA reports for clients by developing report formats using Sharepoint and Lotus Notes. • Developed a broad understanding of the relations between technicians and business users. • Promoted from position as Business Analyst/System Programmer (1998-2000) and Senior PC/LAN Team Leader (1989-1998).