David M. Lincón Email & Phone Number

Dallas, Tx, Us

Richardson, Texas, United States

• Built strong customer relationships by addressing concerns, resolving pitching machine issues, and ensuring satisfaction, leading to a 90% close rate on future sales.• Implemented a streamlined customer solution strategy to cut inefficiencies, successfully reducing customer case resolution queue time from 67 days to 20 days.• Streamlined case flow and resolution processes, reducing the queue from 250 to 62 in the first quarter and consistently maintaining it under 85.• Mentored new employees through regular interactions, training, and shadowing during critical quality control inspections, thereby significantly enhancing their quality inspection process knowledge.

Dallas, Tx

• Managed daily operations of a 100,000-square-foot facility, including building maintenance, vendor coordination, and supervising a custodial team of six people.• Reduced cleaning supplies inventory by 10% by analyzing usage and purchasing patterns. Implemented just-in-time ordering to cut excess stock and minimize waste. • Cut maintenance turnaround time from 10 to 3 days by implementing a digital work order tracking system, prioritizing urgent tasks, and improving interdepartmental communication.• Improved team performance by creating Standards of Procedure (SOPs), setting performance metrics, leading regular training, and offering ongoing feedback.

Dallas, Tx

Completed the 394-Hour Professional Inspector Program. I am now a licensed Professional Inspector in the State of Texas. This program consisted of:- 330 hours of online coursework- Two 20 hour Inspector Ride Along sessions - 24 hour Interactive Experience Lab.

Hutchins, Tx

• Implemented strict quality control for casting and machined parts, achieving frequent "zero defects" and reducing rework, improving product quality for customers.• Reduced work-in-progress (WIP) inventory by identifying bottlenecks and streamlining workflows, recovering $4,500 in lost equipment.• Improved GAGEtrak, an equipment gage tracking system, by updating and keeping accurate calibration records, maintaining precise tolerance data, and compliance with industry standards.

Carrollton, Tx

• Ensured parts met acceptance criteria, consistently achieving “zero defects” by working with engineers to implement stringent quality control standards and conducting thorough inspections.• Collaborated with team members to increase productivity by 10% through workspace reorganization, optimizing layout and workflow to enhance efficiency.• Conducted “Hazard Hunts” and “Safety Observations” to proactively identify potential workplace dangers, resulting in no lost time incidents for seven years and fostering a culture of safety awareness.

Bachelor Of Science - Bs, Human Relations And Business

Associate Of Science In Liberal Sciences, Counseling Psychology