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David Moats Email & Phone Number
Senior Software Engineer Technical Lead- QRadar Support
at
IBM
2 work emails found
@ibm.com
2 phones found area 708
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Software Engineer Technical Lead- QRadar Support
Location
Atlanta, Georgia, United States
Company size
Who is David Moats? Overview
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Quick answer
David Moats is listed as Senior Software Engineer Technical Lead- QRadar Support at IBM, a with 332208 employees, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at ibm.com, phone signal with area code 708, and a matched LinkedIn profile for David Moats.
David Moats previously worked as Software Engineer - QRadar at Ibm and Software Engineer- QRadar/QRadar Applications at Ibm. David Moats holds Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance from Northern Michigan University.
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{first}.{last}@ibm.com
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Profile bio
About David Moats
As a senior security support engineer with 8 years of experience, I am passionate about helping organizations protect themselves from cyber threats. With my deep technical knowledge and expertise in security technologies, I have helped numerous organizations maintain their security posture, minimize risk, and respond effectively to security incidents.My experience in providing technical support for security products such as firewalls, SIEM, intrusion detection systems, and antivirus software, coupled with my strong troubleshooting skills, has enabled me to quickly diagnose and resolve security issues. I am also skilled in identifying and mitigating security vulnerabilities, implementing security controls, and monitoring security events to ensure optimal performance of security infrastructure.I am a team player who is comfortable working in a collaborative environment, sharing knowledge and insights with my colleagues to drive continuous improvement in security support processes. My excellent communication and customer service skills have enabled me to build strong relationships with stakeholders, including internal IT teams, external vendors, and end-users.I am a strategic thinker and a problem-solver who can quickly analyze complex situations and devise effective solutions. My excellent communication skills have enabled me to work with stakeholders across all levels of the organization, including executives, IT teams, and end-users. My passion for security and commitment to keeping up to date with the latest trends and threats in the field allow me to stay ahead of the curve and provide sound security guidance to the organization.If you're looking for a senior security support engineer who can provide expert technical support, guidance, and advice to your organization, please do not hesitate to contact me. I am excited to connect with other professionals in my industry and explore new opportunities to leverage my skills and experience. Please feel free to reach out to me if you are interested in learning more about my background or would like to discuss potential collaborations.
Listed skills include Microsoft Office, Leadership, Powerpoint, Public Speaking, and 45 others.
Current workplace
David Moats's current company
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Ibm
10 roles
David Moats work experience
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Role listed
Senior Software Engineer Technical Lead- Qradar Support
As the Lead Technical Support engineer I am responsible for: 1. Managing Technical Support Team: The Lead Technical Support Specialist would be responsible for managing a team of technical support specialists for QRadar Support for Applications and the framework. This would involve delegating tasks, overseeing the team's work, providing guidance, coaching and feedback, conducting case evaluations, and managing team queues.2. Resolving Complex Technical Issues: As the senior technical support specialist lead, I handled complex technical issues that could not be resolved by the junior members of the team. I provided technical guidance, assistance and troubleshooting to both customers and team members.3. Providing Technical Training and Support: Provide training and support to technical support specialists on technical skills involving QRadar and its application framework, procedures, and customer service best practices. I am also responsible for ensuring that the team members have the required resources, equipment and tools to provide technical support.4. Interacting with Customers: The Lead Technical Support Specialist would interact with customers to resolve technical issues and provide customer service. This would include answering technical questions, resolving customer complaints, and providing technical guidance and support.5. Tracking and Reporting Metrics: I would track and report on technical support metrics such as resolution times, customer satisfaction ratings, and first call resolution rates. Then would use this data to identify trends and areas for improvement.
Software Engineer - Qradar
This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions. Provides technical support assistance to clients and/or IBM field support (SSRs) using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
Apr 2017 - Feb 2022
Software Engineer- Qradar/Qradar Applications
Apr 2017 - Feb 2022
Qradar Knowledge Support Egineer
Trained a group of 15 engineers on the key concepts of IBM QRadar SEIM. During my time in Bulgaria, I was tasked with providing real world training scenarios on the common issue we see in supporting Qradar, as well as provided them with the necessary documentation available. My job also consisted of creating and deploying QRadar all-in-one consoles for each engineer to use during the duration of the training. My job also included mentoring 15 engineers during the post training phase before they can start individual work.
May 2018 - Jun 2018
Technical Operations Administrator
Gather operational status report info from SWAT team members and assemble Monthly Operation Report (MoR)Follow up after all SWAT engagements to gather data for customer (tech sales) satisfaction survey and prepare monthly metrics report.Compile SWAT newsletter where we state our activities, and where we assisted in wins from the above data collection activities.SME Project coordination and metricsDeep dive knowledge on IBM Security Network Protection (XGS)Provides next level support for IBM Security Network Protection (XGS)Contribute to IBM Social initiative via security articles and marketing of organization Develop and maintain for constant promotionDevelop a monthly newsletter highlighting updates and key wins for the month
Mar 2016 - Apr 2017
Software Lab Services Intern
My responsibilities included managing intellectual capitol repository. I also implemented IBM security software into Northern Michigan University and Michigan Technical University courses. I assisted in the development of the service offerings provided by IBM Software Lab Services. Constructed a community forum for the Identity and Governance division so they a central location to find relevant customer information.
May 2015 - Mar 2016
Technology Coordinator
Maintained IT support system for teachers, students, and the community. Standard maintenance on PCs with various operating systems (Windows XP, Vista,7,8,IOS). Installed a computer lab for the community members to use for professional purposes.
Jun 2013 - Jan 2015
Student Supervisor
Jan 2012 - May 2013
Team & coworkers
Colleagues at IBM
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Guneet Singh Bajaj
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Cristiano Vileno ®
Colleague at IbmSumaré, São Paulo, Brazil
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Satish Pratap
Colleague at IbmGurgaon, Haryana, India
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Marta Moell
Colleague at IbmLincoln, Nebraska, United States
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Tanusha Kumari
Colleague at IbmPune, Maharashtra, India
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Nieves Amor Iglesias
Colleague at IbmGreater Madrid Metropolitan Area, Spain
View →
PZ
Peter Zwam
Colleague at IbmAntwerp Metropolitan Area, Belgium
View →
AS
Ashleigh Shona Denholm
Colleague at IbmBursledon, England, United Kingdom
View →
AF
Anna Faurholdt
Colleague at IbmCopenhagen, Capital Region Of Denmark, Denmark
View →
CH
Casey Hinnant
Colleague at IbmRaleigh-Durham-Chapel Hill Area, United States
View →
GS
Guneet Singh Bajaj
Colleague at IbmShahjahanpur, Uttar Pradesh, India
View →
CV
Cristiano Vileno ®
Colleague at IbmSumaré, São Paulo, Brazil
View →
SP
Satish Pratap
Colleague at IbmGurgaon, Haryana, India
View →
MM
Marta Moell
Colleague at IbmLincoln, Nebraska, United States
View →
TK
Tanusha Kumari
Colleague at IbmPune, Maharashtra, India
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2 education records
David Moats education
Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance
Northern Michigan University
Finance, General
Moraine Valley Community College
FAQ
Frequently asked questions about David Moats
Quick answers generated from the profile data available on this page.
What company does David Moats work for?
David Moats works for IBM.
What is David Moats's role at IBM?
David Moats is listed as Senior Software Engineer Technical Lead- QRadar Support at IBM.
What is David Moats's email address?
AeroLeads has found 2 work email signals at @ibm.com for David Moats at IBM.
What is David Moats's phone number?
AeroLeads has found 2 phone signal(s) with area code 708 for David Moats at IBM.
Where is David Moats based?
David Moats is based in Atlanta, Georgia, United States while working with IBM.
What companies has David Moats worked for?
David Moats has worked for Ibm, Chicago Public Schools, and Northern Michigan University.
Who are David Moats's colleagues at IBM?
David Moats's colleagues at IBM include Nieves Amor Iglesias, Peter Zwam, Ashleigh Shona Denholm, Anna Faurholdt, and Casey Hinnant.
How can I contact David Moats?
You can use AeroLeads to view verified contact signals for David Moats at IBM, including work email, phone, and LinkedIn data when available.
What schools did David Moats attend?
David Moats holds Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance from Northern Michigan University.
What skills is David Moats known for?
David Moats is listed with skills including Microsoft Office, Leadership, Powerpoint, Public Speaking, Social Media, Social Networking, Customer Service, and Research.
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