• Responsible for developing and coaching home theatre department staff to provide exceptional customer service and strong knowledge of products.• Implemented various service delivery initiatives to improve overall customer experience.• Achieved or surpassed sales targets through regular goal-setting and attention to detail.• Monitored customer requests through the pipeline to ensure customer expectations were met.• Worked in a team environment and exhibited strong leadership qualities to help co-workers grow and succeed.• Developed the ability to respond proactively and responsively when troubleshooting customer complaints relating to products or service delivery. • Regularly used Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.• Was recommended for, and completed the Best Buy Canada Future Leaders Program.

• Responsible for driving sales across all channels in order to meet all customer needs.• Developed the ability to clearly and effectively communicate with customers over the phone and prioritize tasks to meet common goals..• Educated customers on Best Buy’s expanding e-commerce presence in order to positively drive daily revenue.• Developed extensive product knowledge and attention to detail in order to assist customers with the placement and retrieval of orders.

• Utilized strong product knowledge and clear communication skills to inform customers about various products, determine customer requirements and encourage mutually beneficial sales.• Required ability to proactively search for solutions to customer inquiries and make informed decisions on available products. • Developed and improved relationship management skills to relate and respond to concerns from customers with a positive attitude.• Worked in a point-of-sale environment.

• Wrote rich and engaging online content about various video games and technology.• Articles were intended to keep the video game community informed on upcoming products and events. • This position demanded effective written communication skills and the ability to cater articles to connect with the intended audience. • Worked independently to prioritize tasks and meet deadlines for article submissions.• Required extensive knowledge of Microsoft Office and WordPress.