I am responsible for ensuring the reliability , availability, and performance of our stack of solutions.

I currently work for Family Care Partners as the IT Manager for Colonial Healthcare in Sumter, SC. I cover the Sumter, Manning, Columbia, Turbeville and Orangeburg areas. I love working for Colonial Healthcare because the people I work with are, bar none, some of the best people I have had the pleasure to work with. Colonial's commitment to the community is higher than many other places I have worked with and they always go above and beyond when there is a need.

Worked with new high profile customers to assist in evaluation of environment, definition of solution and implementation of solution to maintain data integrity and long-term retention in accordance to Microsoft Best Practices and with certain customers, HIPAA compliance. Provided Tier II support for my customer base during their Onboarding which included but not limited to: Group Policy Integration, hardware integration, networking topology and hardware, Virtual Private Networks… Show more Worked with new high profile customers to assist in evaluation of environment, definition of solution and implementation of solution to maintain data integrity and long-term retention in accordance to Microsoft Best Practices and with certain customers, HIPAA compliance. Provided Tier II support for my customer base during their Onboarding which included but not limited to: Group Policy Integration, hardware integration, networking topology and hardware, Virtual Private Networks, virtualization, Physical to Virtual (V2P) and many complex environmental tasks that were unique to each high-profile customer. Established Replication of each customer’s Protected Servers to the Unitrends Cloud Services, maintaining focus on validating Disaster Recovery Readiness. I assisted high-profile customers with developing the standards, policies and procedures that would be implemented during a disaster and this was accomplished through investigation, planning, documentation and implementation of each customer’s current Disaster Recovery plan and the updated Disaster Recovery Plans and provided results for each test that included Application Recovery Time Objectives, Application Recovery Point Objectives, Network Mappings and IP Reconfiguration, Boot orders dependencies and Virtual Machine Time-out along with any user-defined acceptance tests. Provided technical support for high-profile customer’s during the initial DRaaS (Disaster Recovery as a Service) Testing where I worked to resolve Operating System, Application and infrastructure issues that resulted directly from a Disaster Recovery Fail-Over test in order to minimize all problems for that customer if they were to declare a true disaster. Show less

Worked with Unitrends Appliances (virtual and physical) within a customer’s environment to maintain data integrity, protection and retention. Worked with customers to maintain their local and remote environments, which ranged from Windows XP to Windows 8 and Windows Server 2000 to Windows Server 2016, Microsoft SQL Server, Microsoft Exchange Microsoft SharePoint, and Oracle, Novel Netware, AS400, IBM iSeries, MAC and various version of Linux. Assisted customers with troubleshooting complex… Show more Worked with Unitrends Appliances (virtual and physical) within a customer’s environment to maintain data integrity, protection and retention. Worked with customers to maintain their local and remote environments, which ranged from Windows XP to Windows 8 and Windows Server 2000 to Windows Server 2016, Microsoft SQL Server, Microsoft Exchange Microsoft SharePoint, and Oracle, Novel Netware, AS400, IBM iSeries, MAC and various version of Linux. Assisted customers with troubleshooting complex environmental issues along with configuring the following for Microsoft Best Practices in conjunction with Linux integration: Active Directory, Group Policy, Hyper-V Clustering, Microsoft SQL High Availability Always On, Microsoft SharePoint, and Microsoft Exchange. Worked directly with Unitrends developers to identify bugs in the Recovery OS code, the variables in which this combination caused problems, assisted with identifying the variables that were causing the problem and implement a fix in the customer’s environment to alleviate the issue. Show less