Summary:I am a results-driven Information Technology Services Manager with a track record of leading IT support, infrastructure, and technology initiatives to enhance operations and achieve strategic objectives. With a strong focus on collaboration, I have successfully managed cross-functional teams, external partners, and large-scale projects.Key Responsibilities:> Lead a department responsible for IT support, infrastructure, technologies, processes, policies, security, and the implementation of innovative solutions for a user base of 170+ individuals.> Manage external support and project teams, ensuring seamless integration with internal operations.> Develop and execute an IT strategy aligned with the company and the University of Edinburgh's strategic plan.> Oversee an extensive IT budget, effectively allocating resources and setting priorities.> Implement a consistent approach to change management and identify potential opportunities while ensuring robust IT infrastructure risk management.> Collaborate closely with other department heads, external third-party suppliers, and University stakeholders, including the central IT services (Information Services Group).Key Achievements:Spearheaded a groundbreaking CRM system implementation project for the University of Edinburgh, involving over 200 users from eight institutes, including prestigious schools such as the University of Edinburgh's School of Informatics and the Data-Driven Innovation Programme team. This initiative played a pivotal role in streamlining operations, enhancing data management, and supporting the £600 million fund linked to the City Region Deal.

As a remote worker from Edinburgh, I was in charge of the information system management of an industrial group, composed of 5 nationwide sister companies. I managed a multi-location 24/5 support team and ensured the seamless ICT service delivery. I was responsible for the IT system and project alignment to the strategy. I drove the organisation forward and focused on the company’s global strategy and markets by delivering modern solutions and activity reporting. I was also responsible for an IT budget of €150k per year, resources, priorities determination, change management, opportunities and risks definition related to the IT Infrastructure. Additionally, I was in direct relationship with key stakeholders including the IT teams from pharmaceutical companies such as Glaxosmithkline, Pfizer, Lilly, UCB, Sanofi.Key AchievementsLed a migration project from Microsoft Exchange on-premise solution to Exchange 365 (range of 120 users)Deployment of an EDI (Electronic Data Exchange) solution based on Edifac98a with Sanofi, UCB and GSK pharmaceutical industriesLed the deployment of a CRM solutionIT service compliance with ISO 9001 V2015 norm

I created the IT department from scratch. This involved team recruitment of five people, and the information system construction focused on targets and aligned with the global strategy. I ensured the ICT department’s compliance with the pharmaceutical market and quality requirements (ITIL, ISO 2015, French AFSSAPS & US FDA), risk management and security insurance (DRP).Key AchievementsNationwide IPSEC VPN implementation connecting the five companies from the group together with Fortinet firewall appliancesIntegration of an EDI (Electronic Data Exchange) solution based on Edifac98a with Lilly pharmaceutical IndustryVMI (Vendor Management Inventory) solution integration with PfizerIntegration of Shinken monitoring systemIn 2010, I led an ERP SAP All-in-One integration project, building a core model and driving its deployment for the entire group - management of a budget of €165k and a team of 15 key users and 18 external consultants

I audited and managed computer systems for French SMEs, the public sector & GPs. I deployed solutions based on Microsoft, Linux Debian, RedHat and Apple Macintosh systems. Also I implemented and secured Internet connectivity solutions and ensured a good customer relations.

I was a motivated computer systems support technician. My team and I were responsible for the IT systems integration for French SMEs & public sector.

I worked as part of the IT sales and support department. Our clients were French SMEs & public sector organisations.