David Morant Jr Email & Phone Number

Washington, DC, US

United States

• Leads, trains and mentors new Service Desk Technicians on NGA policies and procedures. Modify teaching methods to accommodate different styles of learning to ensure proficiency.
• Provide NGA policies to new team members and issues constructive feedback on their performance
• Analyzes ESD daily performance reports to monitor team’s performance, identifying trends, achievements, and/or areas of concern to address.
• Monitor and manage phone queue, as well as assisting in escalated calls as needed.
• Responsible for providing timely feedback to team members about customer issues raised and ensuring corrective actions are implemented in a timely manner.
• Collaborates with Knowledge Management Team to develop and effectively implement procedures, contributing process improvement ideas and validation on documented procedures.

• Selected to take on additional functional and leadership roles based on demonstrated performance and mission understanding
• Responsible for training and mentoring new Service Desk Technicians on NGA policies and procedures. Adapts teaching methods to accommodate different learning styles
• Provide NGA policies to new team members and issues constructive feedback on their performance
• Analyze’s ESD daily performance reports to monitor team’s performance, identifying trends, achievements, and/or areas of concern to address
• Responsible for issue and conflict resolution when customer concerns are elevated.
• Responsible for providing timely feedback to team members about customer issues raised and ensuring corrective actions are implemented in a timely manner

United States

• Supports the Training Lead with the implementation and delivery of training courses and for helping to test, deliver and review new and existing courseware.
• Administer testing for new personnel upon completing the initial training course
• Teaches, and helps maintain curriculum based on customer guidance and mission support area.
• Employs the principles of adult learning to deliver learning solutions in a classroom and through distance learning.
• Documents and communicates new requirements or problems identified by stakeholders, representing their views to various elements of the program to include management.
• Assist the Training Lead with developing new training documentation, updating existing training materials and user documentation

Springfield, Virginia

• Supporting over 30,000 users globally via Telephone and E-chat room
• Providing incident and change request reporting, tracking, and resolution services to internal and external customers of NGA
• Maintaining documentation of all service request and communication records.
• Monitors and supports ticket workflows
• Coordinates with IT service providers and communicate outages and plans for recovery
• Troubleshooting issues- password resets, verifying active directory accounts, voicemail resets, and properly documenting issues to be escalated to 2nd tier service desk

Fort Meade, MD

• Monitored staff, support monitoring efforts, and respond to emergencies that may arise.
• Prepared written and other reports as required.
• Ensured all staff members meet the training requirements established in the contract
• Operated the Joint Personnel Adjudication System verifying clearance levels for personnel entering the facility
• Monitor and control access into and from facility, by ensuring personnel identification throughout the production, issuance, and verification of identification media
• Operated and ensure the proper administration control of equipment designed for management of property, deliveries, packages, and controlled/prohibited items

Andrews AFB MD

• Develops plans, policies, procedures, and detailed instructions to implement Security Forces programs.
• Supervises, and performs force protection duties employing up to deadly force to protect personnel and resources crucial to the strategic capabilities of the United States.
• Plans, organizes, and schedules SF activities and provides oversight, guidance, and assistance to commanding officers with the application of physical security and force protections in support of priority resources.
• Provides professional consultation, and assistance to commanding officers with the application of information, personnel, and industrial security programs.
• Patrol assigned area of responsibility
• Inspecting and testing the proficiency of the Security alarm

Joint Base Andrews, MD

• Provide emergency armed response for all assigned areas with in Joint Base Andrews
• Assist Secret Service during protective security details for Presidential, Vice Presidential, and foreign heads of state movements in and out of Joint Base Andrews.
• Provides security for 140 Special Air Mission aircraft and Air Force One
• Performed random LIDAR speeding selective’ s throughout
• Conducted traffic stop and issued citations to violators
• Prepared police reports for ongoing cases

Osan, Gyeonggi-do, Korea

Lead, managed, supervised, and performed force protection duties employing up to the use of deadly force to protect personnel and resources. Protected nuclear and conventional weapons systems and other critical resources.

Tokyo, Japan

Performs air base defense functions contributing to the force protection mission. Defends personnel, equipment, and resources from hostile forces throughout the base security zone of military installations. Operates in various field environments, performs mounted and dismounted individual and team patrol movements, tactical drills, battle procedures.

Criminal Justice/Law Enforcement Administration

Professional Military Education

Certification, Military And Strategic Leadership

Criminal Justice/Law Enforcement Administration

Air Force technical training

High School