Working directly with federal clients to solve time-sensitive mission-criticalproblems related to the CARES Act, ARP, and CRRSA, with the U.S. Department of the Treasury. Designing and implementnig effective technology solutions using low-codedevelopment platforms.Analyzing existing technologies, identifying challenges and opportunities, formulating andpresenting options and recommendations, planning and executing improvements.Eliciting program requirements, defining and documenting business processes, creatinguser stories, workflows, and technical specifications.

"You take the specifications from the customers, and you bring them down to the software engineers?""Yes, that's right."

Coordinated operation of 3000+ automated bike rental stations and 60,000+ docking points across multiple markets, designed and implemented quality control programs and asset and service management apps, ensuring level of service, state-of-good-repair with contract compliance.

Provided cross-functional support and product training for customer care, marketing, operations, product, engineering, and compliance teams.Coordinated product releases, ensuring effective communication with corporate and local teams and municipal clients.Ensured payment systems were healthy, properly configured, and well understood by all stakeholders; managed payment vendor relationships

Primary technical point of contact with bike share system hardware and software vendor and payment processor.Created and managed business processes to ensure effective cross-functional collaboration.Standardized operational best practices across multiple bike share markets.Provided on-site and remote training and support for bike share operations in new and existing markets.Identified, analyzed, and resolved technology and operational issues.

Installed and maintained bike stations and back-office technology for the first large-scale bike share program in the United States.

Wrote corporate profiles and industry reports to support investment and policy decisions.Analyzed corporate publications, legal documents, and regulatory filings.Evaluated individual firms’ performance against environmental, social responsibility, and corporate governance criteria.

Managed youth program providing sustainable transportation, employment, skills training, and youth leadership opportunities to underserved communities in Washington, DC.Recruited and supervised staff, volunteers and students; developed and taught youth and adult programs.Grew program revenue 500% over two years.

Taught algebra, geometry, and pre-calculus.Coached boys and girls cross-country.