David Pier Email & Phone Number

Portland, Or, Us

Santa Clara, California

I am a key partner with Sales Executives at Malwarebytes, providing product demonstrations and leading evaluations and Proof of Concepts with prospective customers. Having joined the Sales Engineer team, I quickly became the SME for both Mac OS and several key integrations within our product, including Splunk, Connectwise, and Datto platforms. During my tenure I was able to consistently hit quota with my partners in sales, leading to over $3 million USD in revenue for Malwarebytes. Additionally I started several initiatives within the Sales Engineering organization to lead to more consistent demos, including training the team on how to reliably build a Mac VM and detonate Mac Malware Samples for product demos.As a Senior Sales Engineer, I am responsible for managing Malwarebytes largest enterprise customers as well as key strategic accounts, including on-site customer demonstrations. I also organized and grew the Malwarebytes MSP initiative, acting as one of two SEs responsible for MSP relations across the Americas. This involved building a suitable testing lab environment, creating best process for pre-sales calls, and conducting quarterly trainings with Sales executives.-Strategize on key accounts with Account Executives to deliver world-class demonstrations-Identify customer pain points and offer solutions to help alleviate frustrations with existing technologies-Conduct product evaluations and Proof of Concepts with prospective customers, offering trial setup and wrap-up services-Perform competitive analysis of other industry solutions in order to best position Malwarebytes in comparisons-Collaborate with Marketing teams to provide event support for conferences such as Black Hat and RSA-Analyze closed deals for understanding of Win and Loss reasons and share key takeaways with leadership

Santa Clara, Ca

I worked across nearly every group at Malwarebytes to help successfully coordinate Product releases and to provide excellent User Experience to our customers. Within months of joining the team, I revamped our existing tools to greatly increase the efficiency and speed of operations for my teammates. Recreating our existing checklist templates allowed us to quickly generate a new project from scratch. Additionally, I was able to automate a vast majority of our reporting using Microsoft PowerBI, saving the team several hours a week spent manually generating reports for stakeholders. Alongside these improvements, I have continuously championed and introduced Agile practices across the organization to help keep all of our functional teams working quickly to react to change and produce the best iterative processes we can. Other responsibilities of my current role are:- Manage multiple concurrent software releases end-to-end- Work alongside Engineering, Marketing, UI/UX and Product Management to successfully release new products and versions to customers- Track critical project tasks and updates in VersionOne Agile Software Management Tool- Communicate updates to project stakeholders via hand-made Microsoft PowerBI reports- Conduct release coordination and retrospective meetings- Provide input on Go-to-Market strategy to maximize Customer Experience

San Jose Ca

I worked as an Operations engineer to help the Customer Support team deploy and optimize technologies. During my time as an Engineer, the team successfully implemented several projects and automations that helped significantly increase case deflection and reduce the overall workload of Support by roughly 25%. In addition, we were able to migrate our B2B Support Agents to Salesforce.com and roll out numerous other projects and processes to the team.- Designed custom reports for Customer Success Management team- Managed multiple projects involving internal and external resources- Tracked task status in VersionOne Agile platform- Customized helpdesk platform based on agent and manager feedback- Researched and implemented new vendors to meet business needs

San Jose Ca

- Support enterprise, small business, and consumer users of the entire Malwarebytes product line- Assist in interviewing and training new hires in the support team- Meet with Executive Management to review Support processes and to optimize workflows- Author and review customer-facing Knowledge Base articles and How-To's- Collaborate with Marketing to create a consistent customer experience- Replicate customer issues and assist QA in creating test scenarios

 Managed a team of 5-6 student employees Developed and maintained system images for deployment Submitted and coordinated delivery of purchase orders Tracked and delegated campus-wide software updates and installs Configured networking devices for use by students Provided after hours and remote support for students and staff

 Provided Front End User support for Genentech and Roche Corporations Configured and supported both Windows and Macintosh platforms Identified and categorized root issue of customer cases Published and edited group knowledge base Confirmed, tracked, and informed administrators of business-critical system outages Administrated Active Directory user accounts Modified permissions for users on Unix servers Created and supported shared mailboxes for users Maintained LDAP entries for distribution lists and user accounts

 Supported and maintained university staff hardware Deployed and updated software installations Remotely assisted users from 6 campuses state-wide Managed and worked on large-scale projects with a team of 5

I worked as an after school tutor for children in low-income neighborhoods. We had a centralized location where we helped the students with general homework, and specialized focuses in Reading, Mathematics, and Science/Art. My team also helped proctor a community service project manned by the students, aimed at providing entertainment for their neighborhood.