David Pier Email & Phone Number

Portland, OR, US

Santa Clara, California

I am a key partner with Sales Executives at Malwarebytes, providing product demonstrations and leading evaluations and Proof of Concepts with prospective customers. Having joined the Sales Engineer team, I quickly became the SME for both Mac OS and several key integrations within our product, including Splunk, Connectwise, and Datto platforms. During my.

Santa Clara, CA

I worked across nearly every group at Malwarebytes to help successfully coordinate Product releases and to provide excellent User Experience to our customers. Within months of joining the team, I revamped our existing tools to greatly increase the efficiency and speed of operations for my teammates. Recreating our existing checklist templates allowed us to.

San Jose CA

I worked as an Operations engineer to help the Customer Support team deploy and optimize technologies. During my time as an Engineer, the team successfully implemented several projects and automations that helped significantly increase case deflection and reduce the overall workload of Support by roughly 25%. In addition, we were able to migrate our B2B.

San Jose CA

- Support enterprise, small business, and consumer users of the entire Malwarebytes product line- Assist in interviewing and training new hires in the support team- Meet with Executive Management to review Support processes and to optimize workflows- Author and review customer-facing Knowledge Base articles and How-To's- Collaborate with Marketing to.

 Managed a team of 5-6 student employees Developed and maintained system images for deployment Submitted and coordinated delivery of purchase orders Tracked and delegated campus-wide software updates and installs Configured networking devices for use by students Provided after hours and remote support for students and staff

 Provided Front End User support for Genentech and Roche Corporations Configured and supported both Windows and Macintosh platforms Identified and categorized root issue of customer cases Published and edited group knowledge base Confirmed, tracked, and informed administrators of business-critical system outages Administrated Active Directory user.

 Supported and maintained university staff hardware Deployed and updated software installations Remotely assisted users from 6 campuses state-wide Managed and worked on large-scale projects with a team of 5

I worked as an after school tutor for children in low-income neighborhoods. We had a centralized location where we helped the students with general homework, and specialized focuses in Reading, Mathematics, and Science/Art. My team also helped proctor a community service project manned by the students, aimed at providing entertainment for their neighborhood.