- Experienced with FLoD IT Governance, IT Audit response, and Reliability Programs; SOC2, ISO 27001, NYDFS, FCA, Operational Resilience.- Incident Management Program Designer and Lead. - Sourced new collaboration incident tool - Trained up Engineers to leverage new tool - Helps reduce hours of afterwork per incident - Metrics designer for Incidents and Problems - Modernized Policy and Program for new blameless Incident philosophy for Employee Psych Safety- Business Continuity Management (BCM) Program Lead- Asset Management Program Lead- Tech Vendor Management Program Lead- Trainer for new team associates- Jira, Confluence, Blameless, and Rootly tools Product Manager

Application and End-User support in an MSOffice, GSuite, and homegrown (CRM,ERP, etc) application environment. Responsibilities include generating and implementing project plans to upgrade legacy software and equipment relating to user experience.- Incident Management Program Designer and Program Lead- Security Incident Response Program Lead leveraging tools to monitor End User Machines, patch management, suspicious traffic/questionable scripts, and primary with CISO service provider. Tools; Carbon Black, Pulseway, Google Device Manager, etc

● Generate high-level business requirements to unify the Front Office onto Jira as well as lead user acceptance testing (UAT).● Function as Project Manager across technology operations teams and their Service desks.● Spearhead weekly client meetings between the external vendor group (us) and the client’s management staff. ● Select, coach, and guide staff including mentoring and oversight of Operations associates, working to developing staff into future Operations Leads and Managers. ● Devise and implement management metrics to ensure program adherence to timeline, quality, staffing needs, and client expectations.

● Commanded 6 direct reports in daily operations, facilitating project prioritization, scheduling, and training of new hires. ● Conducted daily audits of my team and followed-up to report to management.● Refined, organized, and prioritized projects to enhance the services to the client.● Employed Excel and SQL to query and audit process executions of team members - visualized in Tableau and Spotfire.● Led error retrospective and diagnoses to understand documentation, tool, and human errors, developing action plans.

● Performed as operational leverage to subject matter experts by documenting and executing processes. ● Expert executer on documented processes in our Knowledge Base.● Authored and delivered clear, concise, written and oral summations of processes and executions.

● Studied for and passed Series 65 exam.

● study & prepare for the Series 7 & 63.● Operated daily tasks of margin calls, negative-balance calls, and short-sale buybacks. ● Preserved and monitored existing clients’ accounts as well as transitioned warm leads to new accounts through the account opening process, providing all requisite documentation. ● Safeguarded clientele and increased confidence with fraud prevention and anti-money laundering techniques.Key Achievement● Grew from Intern to Stockbroker.● Assisted in inaugurating a new branch location in SW Las Vegas - transitioning, retaining, and growing a branch to top 20 of 500 locations. ● Served as office leader of training classes for novice investors in classes of up to 15 people.● Passed Series 7 and 63 licensing exams.

● Field incoming clients and phone calls● Monitor pending account transfers● Utilize Scottrade University for online product knowledge and brokerage services training● Become a subject matter expert on all things Scottrade