Direct IT personnel and teams to ensure that the organization's systems and networks remain secure and reliable. Troubleshoot network performance issues, analyze utilization, and provide capacity planning solutions. Engage with upper management to provide budgetary, security and technology recommendations.• Planned and executed the migration of three office locations from parent company IT support to a new local domain administered by the in-house IT department. Migrated VPN solution and WAN connections to existing hosted AT&T and Azure services.• Implemented the changeover to the new hosted VoIP service to replace the legacy PBX system and vendor installation of local Cisco network infrastructure and Cisco IP phones. • Administered Windows domain, WAN/LAN infrastructure, Office 365, hosted VoIP, company cell phone management, and security badge/door access system. • Served on the ERP implementation team for Oracle in 2011 and Microsoft Business Central in 2021. Performed EDI troubleshooting through coordination with third-party developers.• Implemented a 100% work-from-home strategy during COVID-19 quarantine by utilizing cloud-based services and hosted networking solutions that allowed for full availability of business-critical applications.• Performed regular training sessions for employees on topics such as network security, email scams, Office365, and Windows operating system features.• Instituted standard configurations for desktop and laptop PCs. Ordered, configured, deployed all PCs for new users, and replaced outdated or non-functional machines.

Delivered support to end users around how to best utilize various types of hardware and software efficiently and effectively to fulfill business objectives. Fielded incoming phone calls and support tickets by obtaining and documenting all pertinent end user identification, as well as the scope and severity of the requests. Diagnosed and repaired computer and printer malfunctions; troubleshot software and hardware problems.• Gathered client requirements to provide innovative solutions and recommended system, product, and process enhancements.• Guided applications second-tier support for systems issue resolution.• Implemented business software and provided systems administration set-up and configuration.• Set up new employees in Active Directory and Exchange and traveled between client locations across the Las Vegas valley.• Configured remote access using Windows RDP and third-party Internet-based solutions.• Enabled smartphone email access through Exchange ActiveSync and Blackberry Enterprise Server.• Delivered documentation of business rules, functional specifications, and process interpretation for assigned applications and systems.