David Shaw work email
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As a year over year top producer in customer satisfaction and sales growth, I’ve played a critical role in ensuring the highest level of customer experience and customer success. It is the unwavering focus and commitment to the customer experience and satisfaction that I applied as general manager for an up-and-coming startup, that enabled us to quickly gain a reputation for exceptional customer service, setting us apart from the competition in a highly competitive marketplace, enabling us to grow exponentially to >$20M in annual volume.Fast-forward to my days as a loan officer, where I consistently ranked in the top performers company-wide from the get-go, I achieved this level of success due to my strong relationship building skills, affinity for problem solving, and commitment to my clients’ success. SUCCESS SNAPSHOT:✓ YEAR AFTER YEAR TOP PRODUCER: Year over year top producer, consistently exceeding goals while at Navy Federal Credit Union and Embrace Home Loans. Recognized as a Top 25 highest performer at Embrace Home Loans, including 1st year onboard.✓ BEST-IN-CLASS CUSTOMER SUPPORT: Integral role in building a highly successful warehouse business from zero to $20M+ volume in 5 years by building a company known for exceptional customer service.✓ TECHNICAL SUPPORT TO 650+ EMPLOYEES. Provided technical support to resolve technical issues including Compliance, Underwriting, Human Resources, Finance, and Originators while at Embrace Home Loans.✓ TRAINING TO 240+ NEW HIRES ANNUALLY. Tapped for support specialist training role to help onboard and accelerate the ramp of new hires, training approximately 240+ new hires annually at Embrace Home Loans. CUSTOMER SUCCESS EXPERTISE:→ Sales Strategy and Execution→ Dedicated Customer Support→ Superb Relationship Building Skills→ Active Listening→ Highly Consultative→ Customer-Centric Thinking → Customer Engagement & Retention → Turning Around At-Risk Accounts→ Handling Difficult Customers → Account Management Target Industries: SaaS – Software as a Service - Financial Services –Sports – Manufacturing – Industrial Products & Services Contact me directly at: daveshaw12@yahoo.com
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OwnerDel'S LemonadeProvidence, Ri, Us -
Medical Leave | Successful Kidney Transplant Recipient | Active VolunteerCareer Break Nov 2018 - Sep 2024Successful Kidney Transplant Recipient ✓ IMPACT: Volunteer and committee work with National Kidney Foundation. Fundraising work for Donate Life New England.
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Mortgage Loan Officer | Reputed For Exceptional Customer Service Throughout The Loan ProcessNavy Federal Credit Union Oct 2016 - Nov 2018Vienna, Va, UsWorld’s largest credit union with over 10 million members.✓ IMPACT: Exceeded goals year after year, earning reputation for providing exceptional customer service throughout the loan process. Generated $55M annually in volume. Worked full time during kidney failure before successful transplant. → Best Practices in Customer Service. Achieved goals by ensuring continued communications with all parties involved, keeping customer abreast of developments, and providing proactive advisement of documentation requirements. -
Empower Support Specialist | Trainer To 240+ New Hires | Tech Support Specialist To 650 Employees |Embrace Home Loans Sep 2014 - Oct 2016Middletown, Rhode Island, UsNew Hire Onboarding, Mentorship & Company-Wide Technical Support. In 2014, asked to step into a support specialist training role to help onboard and accelerate the ramp of new hires, training 240+ new hires annually. Provided technical support to 650+ employees to resolve technical issues including Compliance, Underwriting, Human Resources, Finance, Originators. -
Senior Mortgage Loan Officer | Sales Manager | Award Winning ResultsEmbrace Home Loans Apr 2006 - Sep 2014Middletown, Rhode Island, Us✓ IMPACT: Regularly achieved Top 25 highest performers in the company, starting in 1st year—leading the team with the highest volume of $40M annually. Steadily increased revenue and volume each year for 8 years consecutively, even during the hard-hitting recessionary market of 2008, annually exceeding goals in units closed, production, and pricing.→ Best Practices in Business Development & Account Management. Deepened relationships and trust with hundreds of homebuyers over the years by taking the time to clearly understanding their financial profile and determining product match to meet financial goals. Prospected targeted customers via cold calling, referral follow-up, and customized marketing programs.→ Exceptional Customer Service. Won clients’ trust by ensure their success in the process and managing hundreds of details on the front-end. Ensured smooth hand-off via exceptional communications.→ Effective Cross-Functional Project Leadership. Ensured timely quality loan closing process, working with cross-functional teams such as appraisal, closing, and fraud identity to assure compliance in a highly regulated environment.→ Time Management. Excelled in managing the demands of a busy inside sales desk while managing a robust portfolio of accounts.
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General Manager | Sales Manager | Customer Advocate | Account Executive | Manufacturer’S RepPerrotti Sales Sep 1992 - Dec 2005Promoted to Operations Manager in 2000 for a commercial B2B manufacturing representative of industrial pipes, valves, and fittings that had just launched its first stocking warehouse business. Responsible for generating $20M in volume. IMPACT: → Pivotal role in building a highly successful stocking warehouse business from zero to $20M+ in volume in 5 years.→ Built and managed a well-run company known for exceptional customer service and extremely fast shipping times.→ Achieved year over year growth (10%-20%) while maintaining strong profit margins due to advanced strengths in pricing strategy, vendor relations, and negotiations.→ Key enabler of growth via targeted business development strategy and by listening carefully to the needs of customers.SELECT HIGHLIGHTS:→ Executed Targeted Business Development Efforts Resulting in Rapid Scale & Growth:◦ Captured new sales quickly by executing a targeted and disciplined outreach and cold calling strategy to Northeast distributors, securing 100+ distributor relationships within first 12 months of launching new business. ◦ Achieved exponential growth by listening to the needs of customers, expanding services, and diversifying products—quickly becoming a company known for its ability to deliver both standard and hard-to-find items in a timely manner.→ Established Operational Infrastructure, Inventory Management Systems, Customer Service, and Vendor Relations: Played a pivotal role in company’s fast-track growth and scale by building the infrastructure, inventory management systems, and vendor strategy needed to provide above-par customer service and faster than normal delivery times. ◦ Leveraged strong relationship-building skills to forge strong vendor relationships and deepen customer relationships.◦ Built inventory management system that rigorously tracked orders and kept costs down while growing inventory to meet demand.
David Shaw Skills
David Shaw Education Details
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Community College Of Rhode Island
Frequently Asked Questions about David Shaw
What company does David Shaw work for?
David Shaw works for Del's Lemonade
What is David Shaw's role at the current company?
David Shaw's current role is Owner.
What is David Shaw's email address?
David Shaw's email address is ds****@****cky.com
What is David Shaw's direct phone number?
David Shaw's direct phone number is +150865*****
What schools did David Shaw attend?
David Shaw attended Community College Of Rhode Island.
What skills is David Shaw known for?
David Shaw has skills like Distributed Systems, Cloud Computing, Unix, Storage, Linux, Virtualization.
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