David Sommers

David Sommers Email and Phone Number

Product and Operations Manager: Customer Systems @ Apple
Austin, TX, US
David Sommers's Location
Austin, Texas Metropolitan Area, United States, United States
David Sommers's Contact Details
About David Sommers

At Apple, my expertise in contact center technologies has been pivotal in scaling operations from 2 to an impressive 28 business units. The strategies we implemented during the pandemic not only met customer demand but also propelled revenue growth, a testament to our team's resilience and adaptability.With certifications in Generative AI and a commitment to operational excellence, my goal is to continue contributing to Apple's legacy of innovative customer service solutions. Team development and the execution of strategic initiatives remain at the core of my professional ethos, ensuring that every project we undertake is aligned with Apple's cutting-edge vision.

David Sommers's Current Company Details
Apple

Apple

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Product and Operations Manager: Customer Systems
Austin, TX, US
Website:
apple.com
Employees:
163018
David Sommers Work Experience Details
  • Apple
    Product And Operations Manager: Customer Systems
    Apple
    Austin, Tx, Us
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  • Apple
    Manager, Customer Systems Product Management And Operations
    Apple May 2018 - Present
    Cupertino, California, Us
    In my role as Manager of Customer Systems Product Management and Operations at Apple, I successfully led a team in deploying and enhancing contact center technology across multiple business units. By maximizing technologies and platforms, we expanded contact centers from 2 to 30, driving innovation and influencing the IT strategy. Additionally, I developed and implemented solutions with a multi-disciplinary team, resulting in increased revenue during Covid-19 with a work-from-home strategy to meet customer demand.
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  • Apple
    Manager Of Client Services And Technology
    Apple Jan 2016 - Apr 2018
    Cupertino, California, Us
    In my role as the Manager of Client Services and Technology at Apple, I spearheaded collaboration software and AV support for various teams, ensuring seamless operations for Executives and 1,000 employees. I successfully developed and built Apple Music studio listening rooms with cutting-edge surround sound systems, enhancing the overall user experience.
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  • Magento, An Adobe Company
    Manager Of Global Customer Support - Magento
    Magento, An Adobe Company Sep 2014 - Dec 2015
    San Jose, California, Us
    Led a team of Technical Support Engineers, System Administrators, and Developers at Magento, an Adobe Company. Provided skilled leadership for a 24/7/365 support team, ensuring continuous employee training and mentoring. Directed engineering operations in Europe and the US, contributing to the success of the company.
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  • Alteryx
    Director Of Client Support & Fulfillment Operations
    Alteryx Jul 2010 - Sep 2014
    Irvine, California, Us
    In my role as Director of Client Support & Fulfillment Operations at Alteryx, I directed a team that supported business intelligence software users, leading to sustained rapid growth from $23M to a $1B company in four years. I recruited and managed a team of 32 experts to develop statistical and GIS growth models, achieving a 99% CAT score. Additionally, I developed a customer onboarding program that reduced support calls by 20% and achieved a 95% renewal rate.
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  • Sites Usa
    Manager Of Operations & Support
    Sites Usa Sep 1998 - Jun 2009
    Chandler, Az, Us
    As the Manager of Operations & Support at Sites USA, I spearheaded operations for a commercial real estate GIS software company. I recruited and trained employees, directed R&D efforts, and oversaw customer support initiatives. I also developed and conducted software training courses, resulting in high demand and sold-out classes nationwide.
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David Sommers Skills

Salesforce.com Management Analytics Gis Leadership Business Intelligence Customer Service Training Crm Cloud Computing Mapinfo Saas Enterprise Software Sql Team Leadership Strategic Planning Project Management Technical Support Business Development Alteryx Program Management Analysis Strategy Esri Databases E Commerce Google Earth Product Management Account Management Software Documentation Strategic Partnerships Competitive Analysis Information Technology Photoshop Telecommunications Team Building Customer Satisfaction Process Improvement Start Ups Business Process Quality Assurance Data Analysis Integration Customer Support Business Process Improvement Cross Functional Team Leadership Community Engagement Open Source Magento Enterprise Architecture

David Sommers Education Details

  • University Of Advancing Technology
    University Of Advancing Technology
    Intermedia/Multimedia

Frequently Asked Questions about David Sommers

What company does David Sommers work for?

David Sommers works for Apple

What is David Sommers's role at the current company?

David Sommers's current role is Product and Operations Manager: Customer Systems.

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What is David Sommers's direct phone number?

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What schools did David Sommers attend?

David Sommers attended University Of Advancing Technology.

What are some of David Sommers's interests?

David Sommers has interest in New Technology, Children, Cooking, Creative Work, Management Training, Drawing.

What skills is David Sommers known for?

David Sommers has skills like Salesforce.com, Management, Analytics, Gis, Leadership, Business Intelligence, Customer Service, Training, Crm, Cloud Computing, Mapinfo, Saas.

Who are David Sommers's colleagues?

David Sommers's colleagues are Kanna Yt, Lindsay Artis, Ayize Pierre-Louis, Vaishnavi Kushte, Sushma Thakur, Melissa Berkebile, Carlo Papili.

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